EddieRock Posted Thursday at 04:56 PM Posted Thursday at 04:56 PM (edited) A few weeks ago, some of my zwave shades stopped opening and closing. Then some of my insteon devices stopped working. Now when I test them in the Admin Console, they don't work. Then now, I get the box popup saying Linking (with a % scale) stays on my screen. Goes to 100% and then starts over. It never stops. Then I whet to Tools >> Logs Errors saying Discovering Nodes; Retry! and I can't get rid of that error. I tried again to see the logs and it asked me to view in excel. The logs are blank. What is going on and how do I get out of this mess? EddieRock Edited Friday at 06:25 PM by EddieRock Resolving Quote
Techman Posted Thursday at 09:13 PM Posted Thursday at 09:13 PM The "version" in your admin console is blank and it shouldn't be What controller are you using and what is its firmware version Try clearing your java cache, be sure to check all 3 boxes, then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp Also try removing power from the controller for about 30 seconds Quote
Solution Geddy Posted Friday at 04:46 PM Solution Posted Friday at 04:46 PM @EddieRock you're probably best off getting help directly from UD on this issue. Please open a support ticket with them: https://www.universal-devices.com/my-tickets Try what @Techman points out, but don't do anything deeper than that unless instructed to by UD. It's almost like something is corrupt and they would be best to work with to troubleshoot the issue and correctly resolve if it's more involved than simply reloading the IoX Launcher process or rebooting the eisy. Quote
EddieRock Posted Friday at 06:23 PM Author Posted Friday at 06:23 PM Ok. I've opened a support ticket. Michel Kohanim replied and had me pull my PLM for 1 minute. Then plug it back in and reboot my EISY with the power button "reboot eisy: press/hold power button-> red. Click again -> blue." After the reboot, it wanted me to do an upgrade. I did. All seems better now. Michel indicated that he thinks my PLM may be starting to fail. It's like 15 years old or so... I maybe dying... Thanks for the replies! I think I'm good until my PLM takes a dump. EddieRock 2 Quote
paulbates Posted Friday at 06:47 PM Posted Friday at 06:47 PM 17 minutes ago, EddieRock said: Thanks for the replies! I think I'm good until my PLM takes a dump. 15 years with a plm might be a new record... 2 things... Take a backup.. now It's better to replace a failing plm on your terms timewise, than it die on you. Link tables can get corrupted as it fails more. It takes a few days to get shipped after ordering...more if it's backordered 2 Quote
Techman Posted Friday at 06:55 PM Posted Friday at 06:55 PM As @paulbates mentioned, your PLM has most likely reached its end of life. You should replace it with the 2413U PLM which is a usb model and doesn't require the adapter cable so there's less to go wrong. Be sure to follow the replace PLM procedure, see attached. Replace PLM Procedure (EISY or POLISY).pdf 1 Quote
EddieRock Posted Friday at 07:31 PM Author Posted Friday at 07:31 PM 43 minutes ago, paulbates said: 15 years with a plm might be a new record... 2 things... Take a backup.. now It's better to replace a failing plm on your terms timewise, than it die on you. Link tables can get corrupted as it fails more. It takes a few days to get shipped after ordering...more if it's backordered Take a backup now... Do you mean a normal backup? I do one EVERY TIME I make a change to my system. I'll do one anyway for prosperity sake... Or is there a special PLM backup procedure? If so, I've never done one of those EddieRock Quote
paulbates Posted Friday at 07:59 PM Posted Friday at 07:59 PM (edited) 29 minutes ago, EddieRock said: Take a backup now... Do you mean a normal backup? I do one EVERY TIME I make a change to my system. I'll do one anyway for prosperity sake... Or is there a special PLM backup procedure? If so, I've never done one of those Nope... if you have a recent good one that's fine. I backup like you do.. pretty much any program/config change gets backed up. The PLM gets backed up with the ISY backup. The reason its good to have a recent backup is that the PLM links info can get corrupted as it dies.. and a back up after it dies can backup bad data and then push that to the new PLM.... You will be fine with your backups Edited Friday at 08:01 PM by paulbates 3 Quote
DennisC Posted Saturday at 12:46 AM Posted Saturday at 12:46 AM If you have zwave devices enabled, there is a separate backup for those devices under the zwave menu. Make that backup first, then backup normally. The zwave backup then becomes part of the ISY backup. 1 Quote
IndyUDIuser Posted yesterday at 03:20 PM Posted yesterday at 03:20 PM My PLM is at least 10-15 years old. I don't suppose there's a way to check the device electronically to see what is manufacture date is. Does the device label show the date? I haven't unplugged mine in many years and am afraid to touch it. Should I go ahead and buy one just to get the latest improvements in the technology (if any)? Have they changed much in recent years? Quote
IndyUDIuser Posted yesterday at 03:36 PM Posted yesterday at 03:36 PM I wonder if they ever plan to redesign the PLM. The case design reminds me of the early Insteon products that I got rid of years ago. A smaller size would be nice. Quote
paulbates Posted yesterday at 04:37 PM Posted yesterday at 04:37 PM (edited) 1 hour ago, IndyUDIuser said: My PLM is at least 10-15 years old. I don't suppose there's a way to check the device electronically to see what is manufacture date is. Does the device label show the date? There's a small white sticker with a 4 digit number on the back that gives the 2 digit week and year of manufacturing. Post that number back here. A PLM of that age is on the suspect list, especially if there were recent brown/black outs or nearby lightening strikes. 1 hour ago, IndyUDIuser said: I wonder if they ever plan to redesign the PLM. The case design reminds me of the early Insteon products that I got rid of years ago. A smaller size would be nice. They have a design. During Insteon's marketing call earlier this year it was stated that there would be a new PLM with +1,000 link capability this summer, which were running out of. I asked if it would also support i3 protocol but didn't get a direct answer. No idea on it's package size. They did do a component spec upgrade a few years ago to replace the "crapacitors" that usually caused PLM failures. I haven't seen a lot of posts of more recent PLMs failing. Edited yesterday at 04:40 PM by paulbates 1 Quote
paulbates Posted yesterday at 04:46 PM Posted yesterday at 04:46 PM (edited) 1 hour ago, IndyUDIuser said: Should I go ahead and buy one just to get the latest improvements in the technology (if any)? Have they changed much in recent years? I would contact them directly and see how close the new PLM is to release. You want to replace a PLM on your terms, not when it fails... You'll have to order and wait for a new one when it does fail. I'd also take a back up of your working system now if you haven't in a while. As the PLM fails, a back up of it will back up potentially corrupted link table that gets pushed to the replacement PLM. Edited yesterday at 04:46 PM by paulbates 1 Quote
Brian H Posted 21 hours ago Posted 21 hours ago (edited) 7 hours ago, IndyUDIuser said: I wonder if they ever plan to redesign the PLM. The case design reminds me of the early Insteon products that I got rid of years ago. A smaller size would be nice. Can not say what they have in development. There was some information on the Insteon.com. By the present owners on a new PLM was in the works. I can say the one developed by the previous owners and was in the FCC Database. 2234-222 USB,2234-223 Serial. Are not anywhere close to the present 2413S/U PLM. Completely different case closer to what the 2457D3 is in size, more universal power, more faster and sized link database. The back side has a separate AC connector panel that looked like it could be changed to other countries power standards. Edited 21 hours ago by Brian H Fix part numbers 2 Quote
paulbates Posted 10 hours ago Posted 10 hours ago There is a manual for it, with a 2019 date on it. Guessing this is what they're planning to releasa. It is the same physical package as the newer lamp module. Comments in the manual about the improvements: Expanded operation to 100-240VAC and 50/60Hz. Increased Insteon links storage from ~1000 to ~4,000 links with faster read/writes Uses the same communication protocol and structure to match earlier models Updated all processors with increased memory space and speed Beefed up electronics to reduce failures due to AC-mains electrical spikes, noise and heat from poorly ventilated install locations New and smaller enclosure that matches other Insteon plug-in products Increased powerline transmitting signaling levels and robustness New RF circuit with higher sensitivity components and calibrated antenna circuit Changed USB translator circuit from FDTI to Microchip with built-in Windows support and hassle-free use with Mac OSs 2234222.pdf 1 Quote
IndyUDIuser Posted just now Posted just now That PDF shows the module I was wishing for, but I don't seem to find that for sale anywhere on Google. I wonder if/when they plan to release it? Knock on wood my current PLM keeps working until then. Quote
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