Michel Kohanim

Hi bob123, Are you certain you have Preferred ISY set in My Profile in ISY Portal? Also, have you tried uninstalling MobiLinc and installing it again. In some cases, the cache does not get cleared. With kind regards, Michel

Hi capsterx, Thanks so very much! With kind regards, Michel

Hi Alan, I already responded to your support ticket. The issue was that you had both MobiLinc and ISY Portal modules running at the same time. With kind regards, Michel

Hi mapeter, You should be able to: go to the Portal and for your ISY, click on Select Tool | Information | ISY Information. The base URL is "URL to ISY" at the end of which you can attach /user/web/xxx. This said, if your files are JavaScript, you might run into cross-domain issues especially if you use absolute paths. With kind regards, Michel

Hello everyone, I am proud of having the opportunity to co-chair IPSO Alliance's Semantic Working Group and help shape the future of IoT interoperability: https://www.universal-devices.com/news/michel-kohanim-to-co-chair-ipso-alliance-semantic-working-group/ With kind regards, Michel

Hi xKing, Another method is to use ISY Portal. With kind regards, Michel

Hi pcejde, You might want to check the error log as it seems ISY is not able to get out to the Internet. With kind regards, Michel

Hi Ron, Would you please send your UUID and Error Log (even though there might not be anything there) to support@universal-devices.com with a link to this post. We'll definitely check it out. With kind regards, Michel

cps68500, 1. Use Control instead of Status (otherwise the light turns off even if there's motion) 2. Unclear as to what should happen if someone turns on the light manually. Should it turn off after 3 minutes? If so, then you should have: If Control .... is Switched On Or Status ... is not off Then whatever 3. Your program will turn off the lights at 9 PM regardless of anything else With kind regards, Michel

Hi Tim, The first thing you should do is to check Alexa app and see what Echo "heard". With kind regards, Michel

Hi rccoleman, Thanks so very much. Please do keep us posted. With kind regards, Michel

Hi rccoleman, I am so very sorry to hear. I think the issue is with DNS servers and probably the vestiges of the hack last week. In some cases, rebooting the router will help (clears the DNS cache) but I am afraid there's really no good solution at the moment except waiting for things to settle down. The last entries in your log are from yesterday. Do you still have the issue today? With kind regards, Michel

rafarataneneces, No. With kind regards, Michel

Hi branko, If you are familiar with Raspberry Pi development, then all you need is a client that subscribes to ISY and then the rest you can do in RPi. Alternatively, you can have a program that polls ISY frequently and then logs the status of devices. Here's the link to our WSDK: https://www.universal-devices.com/isy-developers/ With kind regards, Michel

Hi elvisimprsntr, We have not tested either of these bridges, but from taking a guess at the command classes it uses, it is likely that we do support it . With kind regards, Michel

Hi javic, Thanks so very much for the details. Please note that ISY will retry incessantly ... so, the question is whether or not the router provided the correct DNS server once ISY booted up. If not, you might want to consider a static address configuration BUT note that if you ever change your router, you might have to factory reset your ISY and restore from your backup. With kind regards, Michel

Hello all, Just to close the loop, I spoke with Branko and it's all setup. I simply converted network module to ISY Portal module and everything else worked. With kind regards, Michel

Hi Larry, Please send your UUID, time of occurrence, and the link to this post to support@universal-devices.com. With kind regards, Michel

Hi Mitch, Please use the icon on your desktop. Here are the instructions for doing so: http://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Icon_on_Your_Desktop With kind regards, Michel

Hi andrew77, Yes, and you can ignore it. With kind regards, Michel

Hi andrew77, NO, please do NOT restore PLM. It seems that your PLM has died. With kind regards, Michel

Hi Scottmichaelj I am not sure what I'll be posting to the Wiki and where to put it. I can certainly put a link in the Wiki to point back to this post. With kind regards, Michel

Hello all, This is the link for security configuration for the dashboard: http://wiki.universal-devices.com/index.php?title=Main_Page#Network_Security The best place to start is error log. In 99.9% of the cases, the issue is either DNS (not finding my.isy.io) or router configuration not letting ISY get out to the Internet. If you wish, you can send your error log to support@universal-devices.com and we can take a look. With kind regards, Michel

Hi starmanj, Http://isy.universal-devices.com/5.0.6/dashboard.jnlp With kind regards, Michel

Hi Stu, Thanks so very much for the feedback. Would it be possible to send your UUID and the time of the occurrence the next time around? We'll definitely look at the logs to see what's going on since it should NOT happen unless the actual device is not responding. As part of the last maintenance release, Benoit added a sophisticated logging mechanism to query all the logs (from proxy, dispatcher, web, subscription server) so we'll be in a much better position to track any bugs. With kind regards, Michel