Michel Kohanim

Hi apache5, You don't have to do anything as long as they are both linked to the same Amazon account. i.e. it should work automatically. With kind regards, Michel

Hi Ross, Most probably not since program names are static and not loaded into memory (due to memory constraints) and ISY does not know anything about them. With kind regards, Michel

Dear ISY Portal Subscribers, ISY Portal is scheduled for a minor maintenance release on Sunday 04/10/2016 from 2:00 AM till 4:00 AM PDT. We do apologize for any inconvenience. With kind regards, Michel

Hi Ross, Definitely something on the roadmap. We just have to figure out whether or not we should spend more time on Admin Console. With kind regards, Michel

Hi am385, Do you have multiple monitors? With kind regards, Michel

Hi am385, Are there any errors? With kind regards, Michel

Hello everyone, Sincere apologies ... we found the issue and it has been fixed. With kind regards, Michel

Hi am385, Please clear your JAVA cache and try the 4.4.6 version instead. With kind regards, Michel

Hello everyone, Sincere apologies for all the interruptions. The proxy was indeed going off and on with max memory usage. Although stabilized, we continue monitoring. Again sincere apologies. With kind regards, Michel

Hello everyone, We are looking into the issue that Xathros might be having. With kind regards, Michel

Hi jerlands, No, Z-Wave version does NOT delete the modem. It only ignores it if it's not connected unlike the INSTEON version which goes into safe mode. With kind regards, Michel

Hello everyone, Most probably related to Kasperksy: http://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Closes_Automatically With kind regards, Michel

Hi apostolakisl, Subscription is from ISY to the plugin (client) and not the other way around. ISY will definitely close all http connections if it does not have keep-alive (and after 2 seconds). So, if the plugin completely loses connection to ISY and cannot recover, then the issue is that either can no longer find ISY OR that ISY is too busy to respond. With kind regards, Michel

Hi apostolakisl, You do not need to have subscriptions to ISY at all. With kind regards, Michel

Hi Rich, Thanks so very much! With kind regards, Michel

Hi Stu, The issue is that the browser keeps Amazon cookies. What you need to do is to close all your browsers and redo the linking step using the correct accounts. With kind regards, Michel

Hi smokegrub, On MAC: http://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_icon_does_not_appear_on_the_desktop With kind regards, Michel

Hi BillB66, Those errors are definitely related to Authentication. By not working, what's the error? Do you see anything else in the error log? With kind regards, Michel

Hello all, Just a note: regular ZigBee radios operate at 2.4Ghz just like WiFi (500 and 900 Mhz are rare). With kind regards, Michel

Hi BillB66, Those error are related to a client trying to log into ISY with invalid username/password. With kind regards, Michel

Hi apache5, I totally agree with you: we should come up with an easier way of uninstalling modules, transferring them, and removing them. This manual process is not very efficient especially when it falls on the weekends. With kind regards, Michel

Hi Leon, Unfortunately only the utilities can force the Smart Meter change channels. With kind regards, Michel

Hi DIYguy, You do need to unlink from INSTEON (under connected home). Then, Forget All, and finally followed up by Discover Devices. With kind regards, Michel

Hi ergodic, You can also do: http://wiki.universal-devices.com/index.php?title=Configure_Firewall_Software#Kaspersky With kind regards, Michel

Hi MustangChris04, We have not heard back from Amazon for over 3 weeks now. I guess they are way too busy with Nest and other big players. As such, I really do not know the answer. With kind regards, Michel