Michel Kohanim

Hi mwester, We would like to know about these bugs. What error were you getting before you rebooted ISY? With kind regards, Michel

Hi Joe, Thanks SO very much for the update and one which we shall use in our tech support documentation. With kind regards, Michel

Hi John, Thanks for the update. Was this a brand new device? With kind regards, Michel

Hi snowtech, First of all, thanks so very much for your interest in using ISY. I cannot give you a business idea. This said, I can tell you what our business has been like for the past 10 years and, pretty much, you are pretty much correct: "selling the idea that you can just control the lights with your phone doesnt even convince me..." This is precisely what we experienced about 5 years ago and it got worse with the introduction of SmartThings and Wink. i.e. Remote Control but very little automation. This does not mean that there's no market for simple control and alert systems. It just means that we are not that type of company and I am not sure you will be making money if you were to offer those solutions (since they can do it themselves). So, we shifted our focus to energy management and especially for commercial venues: tangible results of saving energy/money. With kind regards, Michel

Hi George, thanks so very much for your vote of confidence. It means A LOT to us and what we strive for. Hi James, thanks so very much. There is definitately a problem with how Alexa assigns things to slots. We have to wait for them to come back from vacation and work on it together. In the meantime, can you use names that you used for your devices? In the case of programs, it seems that one word names work better than two. Also, Alexa converts things literally. So, test 1 will not work but "test one" might. Thanks again so very much for the feedback and your patience. With kind regards, ​Michel

Hi mwester, It uses RS232. With kind regards, Michel

Hello john410, Quick suggestions: 1. Some LampLinc models require a load before you can link them. Please try plugging a load to it 2. Please go to Link Management | Advanced Options and make sure Automatic is checked (it should be because I see I2 traffic) With kind regards, Michel

Hi PhanTomiZ, Right mouse click | Status Icons. It should work remotely as well UNLESS you are not getting any status updates from anything (perhaps firewall?). With kind regards, Michel

Hi James, I was about to respond to your email just now! The main issue is the way Echo tries to put things into slots. And, on top of that, the manner in which it figures out what's permissible in each slot. When we got started, Amazon asked us to put as many samples as possible for each slot so that Echo can use them for inferences. After long and arduous testing on our side, it seems that Echo works much better with much fewer samples (perhaps it's timing out?) and we have reported these anomalies to Amazon. They're going to get back to us with an answer. In the meantime, please start with a program called test. Check your Echo app while you are instructing Echo and make sure it understands you as it should. With kind regards, Michel

Hi Joe, The issue is that you are using a browser bookmark pointing to your old ISY. Instead of using a browser, 1. Clear your Java cache: 2. Go to http://isy.universal-devices.com/994i/admin.jnlp With kind regards, Michel

Hi Amigo, In 5.0.x we plan to add support for multi-users and that's why you see those. This said, it's still a plan and I cannot give you any ETAs. With kind regards, Michel

Hi Amigo, There's no such a thing in ISY (read only). The best you can get is to create a portal account that's not an Admin. And, with that you'll only have access to error log, log, and ISY information. With kind regards, Michel

Hi sales319, I am with MWareman ... I think your PLM has lost its links. Please take a look at: http://wiki.universal-devices.com/index.php?title=INSTEON_No_Status_Feedback_From_Devices With kind regards, Michel ​

Hi B.A, Unfortunately the trial period is over. Yes, it should be very fast. With kind regards, ​Michel

Hi Morris, Not yet but we will work on them once we figure out how to address #2 below. The main issues are: 1. Thermostats in ELK are not Thermostats in ISY and have different APIs 2. ELK is a security system and opening up those APIs to Alexa has major security ramifications (i.e. Alexa, ask izzy to disarm) With kind regards, Michel

Hi kowaj, Please send your UUID to support@universal-devices.com. With kind regards, Michel

Hi kowaj, Did you force stop services before uninstalling MobiLinc? If so, please send your UUID to support@universal-devices.com . With kind regards, Michel

Hi Junky, We have not heard back yet. With kind regards, Michel

Hello curmudgeon, If you are still having problems, please do not hesitate to contact our support (links below). With kind regards, Michel

Hi Scott, Thanks so very much for the update and I am so very glad it worked out. With kind regards, Michel

Hi thewisteron, Disabling AVAST will not help (the packet filters are still there). Try: 1. http://isy.universal-devices.com/994i/admin.jnlp 2. Cancel out of Admin Console 3. In ISY Finder (behind Admin Console) click on the Add Button 4. Enter https://whatever-your-isy-ip-address-is(note: https and not http) 5. Close Admin Console 6. Restart the Admin Console (icon on your desktop) and then choose the https address With kind regards, Michel

Hello the wisetron, Do you happen to have AVG or AVAST? If so, please take a look at: http://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Configuring_a_Firewall_for_Your_ISY With kind regards, Michel

Hi MWareman, Please make sure you have your ISY in the Preferred ISY field on My Profile in the Portal. If that fails, would you please send your UUID to support@universal-devices.com? With kind regards, Michel

Hi Barry, Correct! Hi Chuck, No worries at all. We don't give up easily. With kind regards, Michel

Hi Ron and Chuck, Thanks so very much for your votes of confidence. It means a LOT and pretty much what we strive for. We'll get this figured out soon especially since Amazon has been excellent. Thanks again and with kind regards, Michel