Michel Kohanim

Hi Bill, I am so very sorry for the lack of information. I think it would be much more efficient to submit a ticket (links below) or call our support team to help you out. With kind regards, Michel

Hi johnmsch, Thanks so very much for the update. With kind regards, Michel

Hello everyone, we are testing the 5 we manufactured! With kind regards, Michel

MWareman, THANK YOU. This is fantastic. With kind regards, Michel

Hi PCRover, Authorization Failed means that the Admin Console has a stale userid/password for ISY. Please restart the Admin Console and retry. With kind regards, Michel

Hello rjwheele, I am so very sorry to hear. Please note that most ISPs have already disabled SSL so, if you have not yet upgraded to 4.2.18, then I strongly recommend trying that first. Also, one of a the best tools for debugging mail issues is the error log and specifically the type of errors you are getting: http://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages#SMTP_Errors With kind regards, Michel Teken, THANK YOU! With kind regards, Michel

Hi johnmsch, I am so very sorry to hear. Can you please let me know what's your ISY's firmware version? With kind regards, Michel

Hi richardalan1975, I am so very sorry to hear. Please note that you can always contact your tech support team (links below) and we'll be delighted to help you figure out the root causes of all these comm errors. With kind regards, Michel

Hi David, if you are using MAC, it's probably unzipping the zip file. Please note that you must upgrade using the Zip file. What you might want to try is Help | Automatically Upgrade ... If not, please do not hesitate to contact our tech support team to help you out. With kind regards, Michel

Hello pitbull5.0, Please upgrade to 4.2.18 especially if your mail server uses TLS. This is because most services have stopped supporting SSL and moved to TLS1.0. With kind regards, Michel

Hi uy6n, I also recommend simply moving the PLM to a different outlet. As ergodic suggested, please note when you factory reset your PLM (or get a new one) you MUST do a restore modem: http://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:File_Menu#Replace_Modem_.28PLM.29 With kind regards, Michel

Hi jmed999, There are two cases: 1. Computer or ISY no longer have a network path to each other 2. ISY is too busy I would start with the Event Viewer to see the traffic on ISY and how busy it is. It's definitely NOT normal so there might be some programs that are going into a loop. With kind regards, Michel

Hello everyone, Just a quick update on our PLM: the first samples arrived (5) and we are currently testing them (and burning them in). With kind regards, Michel

Hello smokegrub, I am not certain I understand where X10 comes in and what devices you are referring to. As far as HeartBeat, it should come every 24 hours. Do you get status updates when you open/close the door? With kind regards, Michel

Hello DigitalGuard, It all depends on what you are trying to accomplish. If you want simple control, then using a Global Caché TCP to IR (or Serial) would work very well. There are many examples here: http://wiki.universal-devices.com/index.php?title=ISY-99i_Series_INSTEON:Networking:Network_Resources With kind regards, Michel

Hi Jim, I am so very sorry to hear. HAM just fixed an issue with Rain Today values. Questions: 1. Is it raining right now? If so, do you get the correct value in Rain Today? 2. If #1 is true and when rain stops, do you get 0 for Rain Today (the next day)? With kind regards, Michel

Hi Ed, You can create self signed certificates in the dashboard: http://wiki.universal-devices.com/index.php?title=Main_Page#Network_Security With kind regards, Michel

Hi scubaguyjohn, I am so very sorry for the dearth of information. You can see a full list of possible properties by going to http://your-isy-ip-address/rest/configand extract the elements. With kind regards, Michel

Hi guedesluz, Ok, please do keep us posted. With kind regards, Michel

Hi Don, What you can do is: 1. Download http://isy.universal-devices.com/local-admin/4.2.15-ISY.zip 2. Extract it into a directory on your computer 3. Double click admin.jnlp in that directory This way, Admin Console will only look for local files on your computer. With kind regards, Michel

Hi Big Toro, Most stations do not report light. What firmware version are you on? If not 4.2.18, then I strongly suggest upgrading so that we have the same point of reference. With kind regards, Michel

Hi guedesluz, Please try reseating your SD Card. With kind regards, Michel

Hi Teken, Yes, of course ISY can handle negative values for energy monitoring. As far as getting triggers for devices that are not even plugged in, the best thing to do is to check your log and see whether or not the values change for that period. With kind regards, Michel

Hi camron, I am so very sorry to hear. The error code (-6) means that ISY could not communicate what that port: http://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages#SMTP_Errors My suggestions: 1. If you have setup ISY with a static IP address, please do make sure your gateway and DNS are correct. In short, does ISY have access to the Internet or not? 2. If you have setup access filters on your router (such as parental controls), please do make sure that ISY is not included in the list 3. Try the default till you get everything working (as it uses the most simple SMTP communications possible) then move to your own SMTP settings In all likelihood ISY does not have access to the Internet and thus all the issues. You might want to go to Configuration tab | Clock and click on Synchronize Now. If that also fails, then ISY definitely does not have access to the Internet and something is blocking it. With kind regards, Michel

richardl007, All are benign. With kind regards, Michel