Michel Kohanim

Hello GAMacky, I am so very sorry to hear. I think the problem is that ISY cannot get out to the internet. If you have configured your ISY with a static IP address, may I humbly suggest reverting to DHCP and retrying? Or, if you wish, you can use 8.8.4.4 as your DNS. With kind regards, Michel

Hi bobmre, builderb is 100% correct: unfortunately not. With kind regards, MIchel

Hi Bertram, My pleasure and I am so very glad you got everything back up and running. As far as SD Cards - and based on our analysis - I must say that average defect rate over a 4 year period is less than 0.001%. The majority of those defective were due to a) original defect from manufacturing power outage. With kind regards, Michel

Hi mrburdin, Unfortunately not as it requires Zigbee HA profile and we do not yet support it (low on our list of priorities). I am sorry. With kind regards, Michel

Hi jtara92101, This is simply not true. May I humbly suggest contacting our tech support. The least we can do is to help you understand what can be done and what can't. With kind regards, Michel

Hi Bertram, I am so very sorry. The issue is that with telnet, the connection is closed before you see the goodbye. What you need to do now is: 1. Go to http://isy.universal-devices.com/994i/4.2.16/admin.jnlp 2. Login to your ISY 3. Install 4.2.16 4. Restore your backup If you have any problems, please do not hesitate to contact our tech support (links below). With kind regards, Michel

Hi smokegrub, Can you please look at your error log and post back any SMTP errors: http://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages#SMTP_Errors With kind regards, Michel

Hi Waketech, Did you check PLM links? With kind regards, Michel

Hi MikeH, Can you let me know what type of communication errors you get when you try using your own SMTP server? With kind regards, Michel

Hello everyone, Sincere apologies since we had to migrate our mail servers. Everything should be back up and running and normal. With kind regards, Michel

Hi Bob P, We do not have any .exe files. Please do NOT use it. Gweempose, Please do be kind enough to contact our tech support (links below) so that we can help you. With kind regards, Michel

Hi smokegrub, I am so very sorry. We were migrating our mail servers over the weekend and thus the issue. With kind regards, Michel

Hi swnewman, Please try the subscription method as described above and let me know what you find. With kind regards, Michel

Hi gweepmose, Can you get to ISY using the https address at all (using a browser)? With kind regards, Michel

Hi Waketech, Xathros is correct: in case of programs, the values are updated if and only if something changes. This said, the original question was about the thermostat not sending status updates as they change. Has this been solved? With kind regards, Michel

Hi Seth, I thought iRule already does that. Does it not? For subscription to work, you need to make sure iRule keeps the subscription socket open. With kind regards, Michel

Hi ravedog, No mostly because there are no websocket client implementations that support authentication out of the box (yet). ISY supports web sockets so when those libraries become available it'll be much easier to move some functionality into HTML5/AJAX. With kind regards, Michel

Hi larryllix, NOOOO ... the shipping version is INSTEON and Z-Wave and not Zigbee/Z-Wave (which is also possible). Zigbee is its own protocol and has nothing to do with Z-Wave. With kind regards, Michel

Hello gweempose and Bob P., I am so very sorry to hear. I suspect you might have a firewall on your computer which exclusions for your 99 but not your 994. Please try accessing your ISY using HTTPS (click on the Add button on your ISY finder, and then put https://your.isy.ip.address). If that works, then the problem is firewall related. If this is not the case, please don't hesitate to contact our tech support (links below). With kind regards, Michel

Hi ENgStar, I am so very sorry to hear. Yes, please go to Configuration | Networking | Network Resources, look for an entry with ID of 76, delete it and save. if that does not work: 1. Telnet to ISY 2. Login 3. At the prompt type: RF /CONF/NET/76.res With kind regards, Michel

Hi Mike, That's the issue (very low link count). Now, please remove the thermostat from ISY and then link it back in. If you do get events, then it means that the PLM has lost its links. Have you recently changed PLMs? If so, have you already done File | Restore Modem or File | Restore Devices? With kind regards, Michel

Hi WakeTech, Please also check the number of links in the PLM (Tools | Diagnostics | Show PLM Link Table) and then click on the Count button. With kind regards, Michel

Hi QuakeTen, Please do not hesitate to contact our tech support team (links below). With kind regards, Michel

Hello everyone, Since HAM is committed to fixing all the issues, I have started a new topic: http://forum.universal-devices.com/topic/14256-ham-weather-issues/ Please post: 1. Issues with Personal Web Stations ... it's very important to post station ID and link (if you have any) 2. Issues with Rain Today especially if it does not reset after midnight local time + station ID Thanks and with kind regards, Michel

Hi sandpiper, I am so very sorry to hear about the problems you are having. The best thing to do would be to submit a ticket so that we can address all these issues more expeditiously rather than the wait/reply paradigm in the forum. The links are below. With kind regards, Michel