Michel Kohanim

Hi edokid, Have you upgraded to 4.2.10? Programs are color coded based on their status so you don't have to go back and forth. With kind regards, Michel

Hi Oronomous, Please do not hesitate to contact our tech support in case we can be of any assistance. With kind regards, Michel

Hi Steven, I already responded to your other post. Simply upgrade to 4.2.10 and retry. With kind regards, Michel

Hi fitek, I am so very sorry to hear. Please do be kind enough to: 1. Remove any Z-Wave devices you have in ISY (right mouse click | Delete). 2. Z-Wave | Advanced | Factory Reset 3. Retry (with Event Viewer on level 3) 4. Send us the contents of the event viewer (support@universal-devices.com) With kind regards, Michel

Hi Steven, 4.0.5 didn't support SHA2 signatures. Please upgrade to 4.2.10 (including the dashboard) and retry: http://forum.universal-devices.com/topic/13892-release-4210-rc4-is-now-available/ With kind regards, Michel

Hi paulbates, Not currently but this is certainly something we have to work on since it seems that there are a lot of reliability issues with weather stations. #152 Medium. With kind regards, Michel

Hi ravedog, Yes indeed. Just a little arduous. With kind regards, Michel

Hi ravedog, I did go up all the way to the management and they promised that they were working on it. The issue seems to be related to how PWS data ends up in HAM and some transformations to cleanse and sanitize it. This said, if things are not addressed in the next 30 days, we will definitely look for another more reliable solution. As a paying customer, you are entitled to something that works and not something that's half-baked. Thanks so very much for your patience. With kind regards, Michel

Hi haroldunger, Hopefully by the end of the year. With kind regards, Michel

Hi ravedog, That's not normal ... please check your error logs for any communications issues with the service. With kind regards, Michel

Hi ravedog, The good news is that we are currently going through the certification exercise for NV Energy/Sensus! With kind regards, Michel

Hello mbrossart, Yes, of course. You can use State variables: http://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Variable_Details With kind regards, Michel

Hi haroldunger, Yes, prototypes should be here by the end of the month. With kind regards, Michel

Hi Techman, thank you for 100% accurate information. Hi barkster, as Techman suggested, the first step is to make sure Centerpoint allows external HAN devices to join the meter's network. With kind regards, Michel

Hello telljcl, I am so very sorry for the dearth of information. Official and built-in support for thermostats is limited to: 1. INSTEON - It works 2. Z-Wave - It works (any) 3. Zigbee/RCS - It works All have been tested and work pretty well (except for SmartLabs thermostat). All others require third party integration. Our plans for the future are limited to protocols we support. For instance, supporting NEST would be quite problematic since a) we are denied developer access because we do energy management and it's a proprietary protocol only for one thermostat. The same applies to Aprilaire. This said, 5.0, will make it easier for third parties to integrate these devices into ISY such that it would actually look like a thermostat in ISY. With kind regards, Michel

Hello ixlr8, I am so very sorry to hear. I do not see any open tickets. Would you be kind enough to contact support@universal-devices.com and point to this post? With kind regards, Michel

Hi IM, I am so very sorry. I am in contact with them as we speak. I'll keep you posted. With kind regards, Michel

Hi jmed999, Back to HAM ... will report as soon as I hear back. With kind regards, Michel

Hi Kevin, Yes, please send them to support@universal-devices.com. With kind regards, Michel

Hi luken001_ISY994i, Here's the list of SMTP error codes: http://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages#SMTP_Errors It seems that connection cannot be made with the server (-5). Are you certain you are using the correct Server address and specifically Port? With kind regards, Michel

Hi RichTJ99, 1. What is this device: 19 3B FC 1 2. Do you have any green 1011 icons next to any of your devices? With kind regards, Michel

Hi Kevin, Unfortunately I am not familiar with Geohopper. Is this a raw TCP socket to which you send data or is this an HTTP socket? Can you point me to their documentation that you used to arrive at the above? With kind regards, Michel

Hi mbrossart, You are very much correct. Alas, we do not currently support multiple zones. I am so very sorry. What I do myself is that I simply increase the runtime of zones which require more water while reducing the runtime of zones that require less. I use the water applied per irrigation cycle for the zone that takes the most amount of water and extrapolate the runtime for the ones that take the least. Not optimal but it's worked pretty well for me. With kind regards, Michel

Hi RussD, If you are still having problems, please do not hesitate to contact our tech support (links below). With kind regards, Michel

Hi joe567890, I am so very sorry to hear. Would you be kind enough to try: http://isy.universal-devices.com/994i/4.2.10/admin.jnlp ? Please clear your Java cache before trying. If you are still having problems, please do contact our tech support (links below). With kind regards, Michel