Michel Kohanim

Hi Waketech, Are you certain this is not a ZTH .. if so - and if on battery - this is normal. Otherwise, please check the number of links in your PLM: for INSTEON devices to report their status, there must be a link in the PLM and if you reach 800 or more, then you will not get any status updates. With kind regards, Michel

Hi IM, I totally understand and, at this point, we might have to look for an alternative. This is not good at all. With kind regards, Michel

Hi mikeduck, I want to clarify that currently we have concrete plans to support Zigbee HA devices. Furthermore, if we were to support them, it would break existing Zigbee support since HA is a completely different protocol. We shall investigate Zigbee HA once we are in 5.0 alpha cycle but, unfortunately, I really cannot give you an ETA since it seems that there's always something there to slow us down. With kind regards, Michel

HI MCNI, I am so very sorry. Please try: 1. Clear your Java cache 2. Go to http://isy.universal-devices.com/994i/admin16.jnlp (this URL will always point to the latest) With kind regards, Michel

Hi windrockwater, Thanks so very much for your loyalty! It's really up to you which one you want to go with. If you never used the IR functionality, then the cheap $99.00 would suffice. If you have a PRO (I do not think you do), then I strongly suggest remaining with the PRO. And, as always, you can contact our tech support and we'll help you figure out which one is best for you. With kind regards, Michel

Hi ravedog, Unfortunately not since WB completely changed their APIs so we will have to go through yet another development cycle with WB. And this will require licensing from WB (cannot do it below the radar). Apart from glitches that are slowly being fixed, what is it you need that's in WB and not in HAM? With kind regards, Michel

Hi LeeG, as always, 100% correct. Hi Dale, I am so very sorry that you have to go through this. Please note the following: 1. For those who do not wish to upgrade, we offer a full refund of the climate module ($49.00) 2. For those who upgrade, all modules are transferable free of charge http://wiki.universal-devices.com/index.php?title=ISY-994i_Series:Migrating_To_Your_ISY-994i With kind regards, Michel

Hello EricK, I am so very sorry for missing this post. My first question: When you noticed the issue first, could you trigger wet/dry (clicking the set button) in the original location or only after you moved it to the kitchen? Also, please do not hesitate to contact our tech support. With kind regards, Michel

Hi IM, Thanks so very much for the details. I appreciate it very much and NO you are not over-complicating things. We should be able to have at least the same level of accuracy as WeatherBug. I am going to contact them again. With kind regards, Michel

Hi LeeG, precisely, and thank you. Hi eyost, just wanted to extend our welcome to you and mention that our tech support team (links below) is always avaiable to help with your questions including programming help. With kind regards, Michel

Hi Mike, Thanks so very much. LeeG also provided diagnostics (Thank you LeeG). It's definitely a bug and will be fixed. The only issue is that these devices report their battery status upon query. So, we have to figure out a way to allow that. With kind regards, Michel

Hi IM, Response from HAM: And, another: With kind regards, Michel

Hi Mike, As Xathros suggested, none of those devices can be queried and are NOT queried. Furthermore, the fact that they are responding, in and of itself, is quite strange. They should be asleep and not responding. My hypothesis thus far: 1. Those addresses are not for door sensors 2. Door sensors are alive for some reason You can mimic query at restart by Right Mouse click on ISY node | Query. Please open the Event Viewer on level 3, do the aforementioned, save the contents and send to support@universal-devices.com. With kind regards, Michel

Hi Mike, Thank you. This does not make sense: if they are indeed hidden door sensors, they should go to sleep mode and ISY should not be able to communicate with them. It seems as though ISY is programming them. Do you have any programs that use these devices either in If or Then/Else (you can use Find/Replace on My Programs). Also, please click the + button at the top to expand the tree. I cannot see whether or not there are any devices with green 1011 icons. With kind regards, Michel

Hi Jeff, I am so very sorry to hear. If this is 99i with 3.3.10 firmware, then the network connectivity issue might be related to DirecTV or Sonos (or other UPnP media renderers such as Verizon/AT&T FIOS). Do you have any? We did add a lot of preventative measures in 4.2.x versions of the firmware. Alas, they are only available in 994 series (99 was discontinued about 2 years ago). With kind regards, Michel

Hi MikeD, Do you have any green 1011 icons next to any of your nodes? It seems that ISY is trying to program one of your devices. With kind regards, Michel

Hi IM, Thanks so very. Submitted to HAM. With kind regards, Michel

Hi Andrew, Sincere apologies for the confusion on my part: Again, I am so very sorry for the confusion. With kind regards, Michel

Hi Imran, All you need to do is to create an http listening socket(or configure a web server) and then put the URL to the web server/socket in element. From thereon, ISY will publish events to your server/socket. With kind regards, Michel

Hi Larry, We usually support each hardware platform for about 5 years. ISY994 has been out for about 2 years now. Your ISY99 is NOT bricked. You can still access it and if you don't want to add additional features/enhancements, you really do not need to upgrade. Modules are transferred free of charge: http://wiki.universal-devices.com/index.php?title=ISY-994i_Series:Migrating_To_Your_ISY-994i I am not sure where you can go to purchase older INSTEON devices As stusviews suggested, Internet connection is only needed once to download the Java app. With kind regards, Michel

Hi Andrew, Let me check into this ... I'll get back to you shortly. With kind regards, Michel

Hi MWoods329, Currently the majority needs to be done on the Admin Console. I know MobiLinc has minimal support for simple things. With kind regards, Michel

Hi cadmus, I am so very sorry to hear. It would be best to contact our support so that we can help you more expeditiously. In the meantime, please try the following link: http://isy.universal-devices.com/994i/4.2.15/admin.jnlp With kind regards, Michel

Hi andrewm, Ah, apologies. It should be as long as both report the same category/sub-category. With kind regards, Michel

Hi telljcl, The TLS checkbox in SMTP settings does matter: it basically tells ISY to use TLS to negotiate with the server. Now, this said, ISY uses the parameters in HTTPS Client settings in the dashboard to negotiate a ciphersuite with the server. Have you looked at your Error Log? What error are you getting? With kind regards, Michel