Michel Kohanim

Hi cBc, Do you still get a 404 with this resource? Is it at all possible to put your stargate on the internet so that we can test it remotely? If so, please reset the userid/password for your stargate and send the URL to support@universal-devices.com and we'll try to figure out the root cause. With kind regards, Michel

My pleasure Barry. With kind regards, Michel

Hello cBc, 404 means "not found". Can you paste the Path you are using in your network resource here. Again, please use the latter part of the URL that you see in Safari starting with sendCommand.cgi AS IS. And, make sure you do NOT check Encode URL. With kind regards, Michel

Hi Barry, Currently, you cannot. The first thing to look at is /rest/subscriptions. How many subscribers do you have? Also, please note that: 1. The more subscribers, the slower the response to the LAST subscriber (but should not be noticeable) 2. If one or more of subscribers are NOT responding (i.e. went to sleep), then ISY will try 3 times to send them the event. This will take at least 3 seconds ... so, the next thing you should look for is clients that are asleep or not responding After reboot, ISY does NOT know anything about any subscribers. I do not know what you mean by _1. What you should do is to look for HeartBeat (_0) every 30 to 60 seconds. If you do not see any heartbeats, then ISY is no longer communicating with your iPad. No. With kind regards, Michel

Hi cBc, Please copy the path as you have on the browser and UNCHECK encode URL. Let me know what error you get from ISY. With kind regards, Michel

Hi larryllix, Thanks so very much for the feedback. With kind regards, Michel

Hi WyoKirkT, I do not think so since userid/password is embedded in the query_string part of the URL (i.e. x=y&z=w&...). With kind regards, Michel

Hello clyford454, Thanks so very much for the clarification as it points us to the right direction for debugging. With kind regards, Michel

Hi cBc, What's the % in your path? Did you get any status codes as well? If you only got request failed then two possibilities: 1. ISY cannot connect to Stargate 2. Stargate does NOT respond to the command (you might want to increase the timeout) With kind regards, Michel

Hi johnnyt, LeeG is 100% correct. Unfortunately you cannot. With kind regards, Michel

Hi gerrya, I am so very sorry to hear. For most expedient resolution it's always best to contact our tech support (links below). What I suspect is that you have a firewall software that's blocking ISY from publishing events to the Admin Console. You might want to try using https to connect to ISY. With kind regards, Michel

Hi cBc, Protocol: http: Method: GET Host: 192.168.1.11 Port: 80 Path: /sendcommand2.cgi?var1=##253300194000&var2=str&var3=##0&var4=UserName&var5=Password Check: URL Encoded (%23 = #) With kind regards, Michel

Hi jrini, For more expeditious resolution, please contact our tech support. In the meantime, if you are on 4.0.5 and if you have recently upgraded your Java, you are going to have problems. It's best to use: http://isy.universal-devices.com/994i/4.2.2/admin.jnlp With kind regards, Michel

Hi wmcneil, Thank you. In the meantime, you can assign a couple of your most reliable devices as status flags and have a program based on the Responding (i.e. is not Responding) condition. This will basically tell you if ISY has problems communicating with those devices and thus warn you against a possible PLM issue. With kind regards, Michel

Hello larryllix, Thanks so very much for the feedback. I am thrilled and at the same time scared: every time Java comes out with a new release, we will have to go through regression testing since it's a given that something else will break. As such, I would sincerely appreciate it if you could keep an eye and let me know if you see any other anomalies. With kind regards, Michel

Hi Bill, Yes, will pleasure. This said, would you be kind enough to let me know whether or not you have this issue with both ISYs or just one? And, again, ISY will not be able to figure out PLM is not responding unless it's rebooted. So, the email notifications will not come while ISY is running. With kind regards, Michel

Hi clyford454, Just to make sure I understand the issue: Admin Console freezes IF AND ONLY IF your computer goes to sleep mode? Please note that Admin Console was not designed to be on all the time and unattended. It was designed for administration and configuration. In any case, please let me know if the issue is only after your computer wakes up from sleep. With kind regards, Michel

Hi wmcneil, Do you have this problem with both? Please note that ISY can only go to safe mode when it's rebooted. So, is it the case that ISY reboots and then goes to safe mode? Do you have many power outages? In short, ISY goes into safe mode if and only if it cannot communicate with the PLM at boot up. So, if that's indeed the case, then I would suspect that the PLM is not coming back up after a power outage. With kind regards, Michel

Frank, I am so very sorry to hear. You may want to try 4.2.2 and put 0000 in the PAN ID, re-register ISY in PG&E, and retry. As far as certification - and as far as I know - they are waiting for the 22nd meter to test with. PG&E has 22 meter types! With kind regards, Michel

Hi Andrew, Yes, please. With kind regards, Michel

Hi andrewm, Thank you. They are identical. The only advantage of putting buttons in the scene is that ISY can infer their status. With kind regards, Michel

Hi andrewm, Thank you. I am so very sorry, what do you mean by "I don't use button groupings"? If not, then what's the issue (please see my previous post to which the answer was affirmative). In short, button grouping is equal to putting the buttons from the same KPL into the same scene. With kind regards, Michel

Hi LeeG, thanks as always. Hi currieg, if you are still having problems, please do not hesitate to contact our tech support for more efficient resolution (links below). With kind regards, Michel

Hello hart2hart and TheSidewinder, We are working on a solution whereby you can feed ISY climate information. With kind regards, Michel

Hello maddbomber83, Thanks so very much for the details. We are looking into it! With kind regards, Michel