Everything posted by Michel Kohanim
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status only device
Hi johnnyt, Unfortunately not yet but certainly a feature in 5.0. With kind regards, Michel
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Saving and installing Java Admin Console & Dashboard
Hi Rod, The problem is that the .jnlp file points to the file name by the name and if you rename it, it's going to cause all sorts of issues. It should be OK as long as you have multiple .jnlp files. With kind regards, Michel
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WeatherBug Module Help
Hi ChrisMcA, I am so very sorry. The weatherbug service is return 503 (service unavailable). If you have a specific station ID, you can simply type it in Location ID field and click on Save. Again, I am so very sorry ... hopefully they'll be back up soon. With kind regards, Michel
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Unable to Sign-on Remotely with One Computer
Hi haroldunger, Do you have MobiLinc Connect? If so, I suspect your ISP's IP address changed. Can you copy/paste the same URL on your browser and see if you can connect? With kind regards, Michel
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Admin console - System Busy
Hi Bill, Can you please open event viewer, change the level to 3, and let me know whether or not you see any traffic? With kind regards, Michel
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Program Tab My Programs empty!!
Hi Rod, Thank you and thanks for the email as well. I reproduced it and it's already fixed for the next release. With kind regards, Michel
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Program Tab My Programs empty!!
Hello m6bigdog, If you are still having problems, please do not hesitate to contact our tech support (links/contacts below). With kind regards, Michel
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Going mildly crazy over one Insteon controller
Hi Harold, I am so very sorry. Again, I would like to offer assistance via our tech support line. SteveL is the master of all things INSTEON and he would be able to figure out whatever problems there may be in rather quickly. With kind regards, Michel
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Problem with 8 button Keypad 2334-222
Hello AutomationNut, Please submit a ticket (links/contact info below) and we'd be delighted to log in to your system and see what's going on. With kind regards, Michel
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Going mildly crazy over one Insteon controller
Thanks LeeG. Harold, I can tell you from experience that KPL versions 2A and 2D were wrought with bugs. I actually dubbed KPL v2D "the Christmas Tree" effect since it would randomly turn some of other devices to which it was connected on/off. 2A had the same behavior but a little less. With kind regards, Michel
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SSL handshake Android Chrome
Hi dfetzer, From which Certificate Authority have you requested your certificate? With kind regards, Michel
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ISY Backup Mavericks
Hi Xathros, Thanks so very much for all your help. Hi smokegrub, please do not hesitate to contact us (links/contact info below). With kind regards, Michel
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Trouble with Notifications
Hi Terry, My pleasure. No, you didn't miss anything because it's not in documentation ... With kind regards, Michel
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Logging and Downloading Events
Hi shannong, Got it. I hadn't yet read your other post and thus the confusion. With kind regards, Michel
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Trouble with Notifications
Hi Terry, Please make sure that both body and subject do NOT evaluate to empty. With kind regards, Michel
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Logging and Downloading Events
Hi shannong, Do you mean anything above and beyond the Save button on the Event Viewer? If so, unfortunately not. With kind regards, Michel
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There is no selection for automatic writes to document 4.1.0
Hi Harold, I sure will ... again, I am so very sorry. In the meantime, would you be kind enough to try this URL? http://isy.universal-devices.com/994i/4.1.3/admin.jnlp With kind regards, Michel
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There is no selection for automatic writes to document 4.1.0
Hi Harold, I am so very sorry. Please submit a ticket and we'll do our best to find a resolution. The next firmware is coming out shortly. With kind regards, Michel
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Itunes and ISY994i
Hi snowtech, I am so very sorry that we could not find a solution. I must admit that MAC is not my expertise and thus the inability to be helpful. With kind regards, Michel
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PGE PROVISIONING ISY-994Izs
Hi Peter, We would love to but that's a question for GE! With kind regards, Michel
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Loss of connection with ISY-994i
Hi raderu, Please contact our support team/submit a ticket and we'd be delighted to help you out. With kind regards, Michel
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PGE PROVISIONING ISY-994Izs
Hi phenneberry, Unfortunately not. It seems that the only product they support is GE Nucleus (http://www.aps.com/en/residential/savem ... pilot.aspx). Perhaps you may want to contact them and inquire about using anything else besides Nucleus. With kind regards, Michel
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994i not responsive; Power, RX & TX all solid
Hi sceaton, I am so very sorry to hear. It would be much quicker if you submit a ticket. Are any of the lights on the front of ISY blinking at all? Perhaps the error light? If so, you might want to reseat the SD Card and retry. With kind regards, Michel
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Admin Console Shuts Down
Hi chieftan, It would be much more efficient if you were to submit a ticket (links below). I would clear the cache and then go to: http://isy.universal-devices.com/994i/4.1.2/admin.jnlp With kind regards, Michel
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ISY Backup Mavericks
Hi smokegrub, You must use UI version 4.1.2 (or above). Choices: 1. Upgrade your ISY to 4.1.2 (if you have a 994) 2. Go to http://isy.universal-devices.com/994i/4.1.2 (applet) 3. Go to http://isy.universal-devices.com/994i/4.1.2/admin.jnlp (application) As always, it does not hurt to clear your Java cache especially if you are on Mavericks. With kind regards, Michel