Michel Kohanim

Hi Steigs, We are working on it as we speak. With kind regards, Michel

Hi Talbot, Please send an email to sales@universal-devices.com, with your current model number and date of purchase and we'll do our best to accommodate. With kind regards, Michel

Hi johnnyt, Debug statements to check the health of INSTEON databases in the presence of X10 devices. You can safely ignore them for now. With kind regards, Michel

Hi Tom, You cannot use the 99 certificate. If it was self signed, then please recreate one for your 994. With kind regards, Michel

Hi Tom, What type of certificate do you have? If you want to import an existing certificate, it has to be in PKCS12 format (.pfx). Otherwise, you will have to go through the whole process of sending a request to CA, and then receiving the certificate. With kind regards, Michel

Hi Michael, First, we have to figure out why your support requests are delayed. Would you please try submitting a ticket instead (links below)? No, please close the Admin Console. So, we need to figure out where the traffic is coming from. With kind regards, Michel

Hi Drew, I do not know what's a KPL bug and, unless you think this is related, I do not wish to mix them up. Need more information about your programs: 1. Contents of one that does not work 2. Whether or not it's inside a folder with condition 3. Do you see status changes for your devices in the Admin Console whey you physically activate them? If you wish, you can respond to support@universal-devices.com as it'll be much quicker. With kind regards, Michel

Hi Tom, On 994, the link should take you to: http://www.universal-devices.com/docs/I ... 0Guide.pdf Basically, what you need to do: 1. Read and familiarize yourself with the concepts 2. Follow the instructions on page 9 section d to create a self signed certificate With kind regards, Michel

Hi Drew, It seems that your backup is not the reflection of reality. At this point, it's best to: 1. Backup your 994 2. Copy the contents of your 99/CONF (including all sub directories) SD Card 3. Remove the contents of your 994/CONF SD Card 4. Paste the contents of #2 into 994/CONF directory Although not advised, I really do not see a better option at the moment. With kind regards, Michel

Hello Mike Roach, Apologies for tardy reply and I wished you had contacted our tech support team and I strongly recommend that you do anyway. The first thing I recommend is: remove ISY from the PLM and let me know if the PLM is still blinking. If so, you have a device (most probably X10) that's inundating the network with noise/traffic. If not, ISY is probably trying to write updates to devices and it's just busy. With kind regards, Michel

jtara92101, Got your ticket and responded. I am a little baffled since we have not had any ISYs with Green LEDs on the front of the unit (RX/TX). Now, I am wondering if the wrong unit was shipped to you. The first things I need to know: 1. What's the model number on the label at the bottom of the unit? 2. Please unplug ISY from power, plug it back in, and then let me know the pattern of lights on the front of the unit. Hopefully they are ALL blue With kind regards, Michel

Hi firewheel, Most probably because they have a rating system that puts universal-devices.com outside the safe list. With kind regards, Michel

Hi Charles, Thanks so very much for the update. With kind regards, Michel

Hello all, Yes, indeed Harvey's case is quite strange. I cannot fathom why X10 would work (albeit not reliably) but INSTEON cannot. The fact that SmartHome is adamant in not producing a 220V PLM is very discouraging. With kind regards, Michel

Hi firewheel, These errors are PLM related: your PLM is responding with data not understandable by ISY. These errors have NOTHING to do with your email issue. From ISY's perspective, the emails were sent successfully. What SMTP settings are you using? The default? If so, you might want to try using your own SMTP settings. With kind regards, Michel

Hi Drew, Really not a good idea. But, if you have no choice, then please copy the contents of /CONF to /CONF in 994's SD Card. With kind regards, Michel

Hello firewheel, If you are using the default mail settings, it's quite possible that AOL does not like our rating. Do you see any -50000x errors in the error log? With kind regards, Michel

Hi db2ace2, Can you please copy/paste the condition of one of the programs for which you had 2029? Hi Alan, Good questions. We use an unsigned int for time. Time cannot get negative ... there seems to be something related to programs that causes these issue. The fact that now we have at least one way to reproduce (restore PLM) is a welcome sign. With kind regards, Michel

Thanks Alan, you are right on. sdrexler11791, if you are still having problems, please do not hesitate to contact our tech support (links below). With kind regards, Michel

BitSmith, We have 100s of customers who use it. And, especially in California and Title 24, helps customers save money with rebates and incentives. With kind regards, Michel

Hi syilk1, Unfortunately there's no much more beyond the Wiki and ETo. Are there any specific questions or things that are not clear for you? With kind regards, Michel

Hi Michael, ISY is not Linux based so whatever we do is going to be from scratch. .password and .anon are basically the same (or reverse of each other) and something we are definitely considering. Again the simplest path forward is to make /USER/WEB directory either protected or not protected. With kind regards, Michel

Hi Chuck, Thanks so very much for the consideration! Yes (994 comes with its own power supply just in case) Yes you can and it's as easy as you have described it. The precise instructions are here: http://wiki.universal-devices.com/index ... r_ISY-994i Not yet! With kind regards, Michel

Hi jmed999, What exactly is the error? Also, the last time we looked at your logs, it seems you had a lot of activity from other devices. You were going to clear the error log, and then send it to us once you got more of these errors. With kind regards, Michel

Hi sk8er02, GoDaddy allows two different certificate issuers. One is GoDaddy and the other is Starfield. Please choose Starfield instead of GoDaddy as the issuer and retry. With kind regards, Michel