Michel Kohanim

Hello Jeff, Yes, sincere apologies ... that was for you. Backup requires higher bandwidth and more encryptions per cycle. If you do not mind, would you please change your userid/password to admin/admin, send your remote URL to tech@universal-devices.com ... I would like to make sure we can do the backup remotely. With kind regards, Michel

Hello Avonlea22, What is your ISY's firmware version? Please make sure you are on 2.8.15. If you are certain that you are using Link Management | Start Linking, and if you still get v00, then in all likelihood it's a defecitve thermostat dongle. With kind regards, Michel

Hello all, jcanter, thanks so very much for going through the process. If possible, would you please try changing your https port to something else. I think the problem is that your router is somehow interfering with port 443. Enable Internet Access requires the router to respond to UPnP requests. This is not a very reliable method since, some routers do not actually do it properly and thus you will be left with Internet Access disabled. Whenever you reboot ISY, ISY tries to figure out whether or not there are any port forwarding rules for it in the router, removes them, and then recreates them. I suspect when ISY reboots, it has a hard time configuring your router. bocaray: 1. Please do not do hard reset. Please unplug your PLM, wait a second, and plug it back in ... I want to isolate the problem and I think it's PLM related 2. The enabled checkbox is a known bug 3. Unfortunately you cannot run programs based on communications errors ... the major problem with that is that it's going to get into infinite loop With kind regards, Michel

Hello johnmsch, I have an old one here that does support double click. In your programs, you would want to use Control and Fast On (double click on) and Fast Off (double click off) as conditions. Then you can turn on/off a scene (or other 3 devices) accordingly. With kind regards, Michel

jcanter: 1. Do you use File | Enable Internet Access to enable remote access or do you have manual port forwarding rules? 2. The auto update status has nothing to do with ISY. In the Admin Console, there's a little piece of code that checks to see if you need to upgrade to the next official release. I suspect your computer has not internet connectivity ... or it could have been a glitch in our server (but I cannot reproduce now) bocaray: This does not make sense at all since the configuration files do not change when you upgrade. Would you please simply reboot your ISY and see if you experience the same issue? And, if you do, instead of linking everything again, please simply unplug the PLM, wait a minute, then plug it back in. Let me know if that works please. Jeff: I do not recommend upgrading remotely. The SSL issue you are experiencing is probably due to a bad SSL certificate. Did you install one for your ISY? With kind regards, Michel

Hello Brucem, What firmware version do you have on your ISY? It's quite odd what you still get v00 even though you are using Start Linking. There are only three cases: 1. You do not have the correct ISY firmware ... please make sure you use the latest 2.8.15 2. Your thermostat adapter is not V2 3. You have a defect thermostat adapter With kind regards, Michel

Hello all, Release 2.8.15 is now available: http://forum.universal-devices.com/viewtopic.php?t=5935 With kind regards, Michel

Hello all, I do apologize for all these releases ... we just want to make sure that we have nailed down all serious bugs. There was an extremely rare case of race condition in the presence of incessant DSCLinc activity which triggered programs that tried to communicate with devices that had communications problems (adjusting scenes). Hopefully this is the last release before our official release. Things to test: Please use any REST device (including DSCLinc) and bombard ISY with requests of varying types and specifically those that call Programs. For a list of changes, please take a look at this post: http://forum.universal-devices.com/view ... =6475#6475 Notes: 1. ISY-26 is no longer included in the firmware builds 2. Due to the sensitive nature of supporting MorningLinc, users now must agree to terms and conditions upon Admin Console start up otherwise the dialog keeps popping up every time the Admin Console is started Instructions: 1. Please backup your ISY (File | Backup ISY) 2. Please download the firmware for your platform - please do not unzip ISY 99i Series: http://www.universal-devices.com/update ... 2.8.15.zip 3. Important Due to invalid Java certificate chain in releases 2.8.5 and above, please make sure to remove all Universal Devices certificates from Java: a. Close all browser sessions b. Open Java Control Panel (Java Preferences on MAC) c. Click on the Security tab. Remove all Universal Devices certificates (on MAC, click on the '-' button at the bottom) e. Clear your Java Cache ( http://www.universal-devices.com/mwiki/ ... Java_Cache ) f. Go to http://www.universal-devices.com/99i/2.8.15/admin.jnlp 4. Login to the Admin Console and choose Help | Manually Upgrade [the name of your system] 5. Choose the file saved in step 2 MAC users: if upgrade fails, please add https://your.isy.ip.address to ISY Finder (see 3f above) 6. After the upgrade, ISY reboots. Please do ensure to clear your Java Cache: http://www.universal-devices.com/mwiki/ ... Java_Cache 7. IMPORTANT Once upgrade is completed and ISY reboots, use any of the following methods to access your ISY's Admin Console: a. http://isy/admin - applet (Windows only) b. http://isy/admin.jnlp - Java application (Windows only) c. http://your.isy.ip.address/admin - applet d. http://your.isy.ip.address/admin.jnlp - Java application e. http://www.universal-devices.com/99i/2.8.15 - applet f. http://www.universal-devices.com/99i/2.8.15/admin.jnlp - Java application 8. IMPORTANT If you have already installed a self signed certificate and your current firmware is 2.7.10 and below, you must reinstall a new one: http://www.universal-devices.com/mwiki/ ... rtificates Thanks and with kind regards, Michel

Hello Bruce, I am so very sorry ... I am just relaying the information I got from SmartHome. I have two SWLs here one of which is Dual Band and I still cannot do LED brightness. The other one works fine ... In summary, if you look at the event viewer, and if you see traffic when you adjust brightness, and if your SWL does not respond, then the problem is with the SWL (probably does not have the correct firmware version). With kind regards, Michel

Hi Brian, I am not sure! Although I do not think upgrade is going to help, but please upgrade to 2.8.14 so we have the same point of reference. Also, can you send beep commands through programs and does your SWL actually beep? With kind regards, Michel

Hi clockwrkz, I am glad it worked. The reaso for two nodes is because that's how SmartLabs defined the on/off groups for ML. If you are not going to use them in scenes, then they are identical. With kind regards, Michel

Hello clockwrkz, As per instructions here: http://www.universal-devices.com/mwiki/ ... orningLinc It's very important for you to choose the 3rd option when you get the Linking Dialog. If you don't, nothing will work. Please repeat the factory reset, removal from ISY, and adding back in but make sure you use the 3rd option. With kind regards, Michel

Hello clockwrkz, I do think that the problem is with your MorningLinc; the reason is that ISY can communicate with it and MorningLinc is responding back to ISY. So, the communications are working properly. Somehow, these communications are not initiating a command to the door lock. The next thing to try is to factory reset your MorningLinc and then restore it from ISY. With kind regards, Michel

Hello kevkmartin, Not publicly. With kind regards, Michel

Hello k7zpj, Thanks for the update. Only SwitchLincs with BEEP support LED brightness. With kind regards, Michel

Hello Orest, It's normal and it's a function of the dongle and not the thermostat itself: if you have V1 thermostat, then you will only get one node. If you have V2, then you will get two nodes. I think you have a V1 dongle and, if so, you might want to get it upgraded to V2. With kind regards, Michel

Hello k7zpj, Thank you. I assume 17.F8.08 is your 2477D, correct? If not, please do make sure you do not have any devices with 0101 green icons. If so, then please go to Link Management | Advanced Options and make sure you are on Automatic. If that also fails, then try querying the 2477D making sure you can communicate with it. With kind regards, Michel

Hello ELA, 1. Yes, ISY's IP address may change if it's set to DHCP and if the router decides to give it a new IP address 2. Java keeps cache of downloaded applets and applications. In most cases, you do not need to clear Java cache but if you have your browser open, the cache will not get cleared and thus you might be using the OLD Admin Console 3. The options to get to ISY are not equal: a. Those with http://your.isy.ip require you to KNOW your ISY's IP address ... The Admin Console will not seach for an ISY b. Those from our website will search your network for an ISY so you do not have to know the IP address c. Those with .jnlp are applications so you do NOT need to have the browser open all the time d. In the case of Windows, you can use http://isy on your LOCAL network to find ISY If you still cannot get to the Admin Console, please call our tech support so that we can take care of it as soon as possible. With kind regards, Michel

Yes, it has been fixed. With kind regards, Michel

Hello chillow, The problem is that one (or more) of your devices are out of synch with ISY and ISY is trying to synch with them (writes all pending changes to the device). Please take a look at your device tree (to the left) and look for any green 0101 icon. Disable those and see if there's an improvement. If there's an improvement, then we have to figure out why ISY has a hard time communicating with those devices. With kind regards, Michel

Hello Jeff, Thanks so very much for the link to your company. I am sure a lot of people (including us) will find it quite valuable. Now, as far as the KPLs not reporting the correct status, would you be kind enough to do a scene test on the scenes to which these KPLs belong. I do not think rebooting ISY is what's fixing the problem but perhaps it's changing the behavior of the system since, upon start up, ISY will query all devices. If the problem is only related to scenes involving KPLs, Scene Test can help you identify where the problems are. With kind regards, Michel

And, in addition to all the above, please install 2.8.14 ... in 2.8.13 and below, it was possible to send a command to an RL through programs which caused it to fail since RL could not respond. With kind regards, Michel

Hello ELA, Sincere apologies for tardy reply. Not found means that your firewall is blocking UDP packets. This could happen if ISY's IP changed when rebooted. Please make sure to clear your Java cache and retry. Also, when you are done, I strongly recommend upgrading to 2.8.14. If you are still having problems, please contact our support and we'll take care of it for you. With kind regards, Michel

Hello all, Release 2.8.14 is now available: http://forum.universal-devices.com/viewtopic.php?t=5916 ... With kind regards, Michel

Hello all, There was intermittent interoperability issue with Dual Band SwitchLinc devices . This release addresses this issue. If no problems are found, this should be our last beta release Things to test: 1. Dual Band SwitchLinc deivces 2. EZIO Control from the Admin Console For a list of changes, please take a look at this post: http://forum.universal-devices.com/view ... =6475#6475 Notes: 1. ISY-26 is no longer included in the firmware builds 2. Due to the sensitive nature of supporting MorningLinc, users now must agree to terms and conditions upon Admin Console start up otherwise the dialog keeps popping up every time the Admin Console is started Instructions: 1. Please backup your ISY (File | Backup ISY) 2. Please download the firmware for your platform - please do not unzip ISY 99i Series: http://www.universal-devices.com/update ... 2.8.14.zip 3. Important Due to invalid Java certificate chain in releases 2.8.5 and above, please make sure to remove all Universal Devices certificates from Java: a. Close all browser sessions b. Open Java Control Panel (Java Preferences on MAC) c. Click on the Security tab. Remove all Universal Devices certificates (on MAC, click on the '-' button at the bottom) e. Clear your Java Cache ( http://www.universal-devices.com/mwiki/ ... Java_Cache ) f. Go to http://www.universal-devices.com/99i/2.8.14/admin.jnlp 4. Login to the Admin Console and choose Help | Manually Upgrade [the name of your system] 5. Choose the file saved in step 2 MAC users: if upgrade fails, please add https://your.isy.ip.address to ISY Finder (see 3f above) 6. After the upgrade, ISY reboots. Please do ensure to clear your Java Cache: http://www.universal-devices.com/mwiki/ ... Java_Cache 7. IMPORTANT Once upgrade is completed and ISY reboots, use any of the following methods to access your ISY's Admin Console: a. http://isy/admin - applet (Windows only) b. http://isy/admin.jnlp - Java application (Windows only) c. http://your.isy.ip.address/admin - applet d. http://your.isy.ip.address/admin.jnlp - Java application e. http://www.universal-devices.com/99i/2.8.14 - applet f. http://www.universal-devices.com/99i/2.8.14/admin.jnlp - Java application 8. IMPORTANT If you have already installed a self signed certificate and your current firmware is 2.7.10 and below, you must reinstall a new one: http://www.universal-devices.com/mwiki/ ... rtificates Thanks and with kind regards,