Michel Kohanim

Mr. Gray, Thanks so very much for the detailed reply. You can surely use static IP address but the main questions are: 1. Are you certain that this IP address is NOT assigned by the DHCP servers to any other devices? 2. Is this IP address routable via all other devices? With kind regards, Michel

cnutco, I am not sure what you are referring to ... enabling remote access has nothing to do with local access to ISY. If you have specific questions/concerns, please do be kind enough to post them and we'll make sure they are answered. Also, I noticed that you have had problems with port forwarding. I sure hope you know that we would be delighted to configure it for you so you would not have to go through all this trouble. If you would like, please contact our support either via voice (818-631-0333) or ticket ( http://www.universal-devices.com/contact.htm ) With kind regards, Michel

Hi Jim, Please contact our tech support (http://www.universal-devices.com/contact.htm ) and we'll take care of it. With kind regards, Michel

Hello smurt, Please send to support@universal-devices.com . With kind regards, Michel

Hello south, If you would like, you can send your backup (prior to the upgrade) to support@universal-devices.com and we'll see what we can do to recover it. With kind regards, Michel

Hello south, This must be a bug and it has been reported twice. I am so very sorry ... With kind regards, Michel

Hi South, From which release did you upgrade from and what URL are you using to access your ISY? With kind regards, Michel

Hello jcanter, Please do not factory reset! Please call our tech support line as soon as possible and let us see what's causing the problem. Upgrade issues update: Thanks to Wes, the problem seems to be isolated to 64 bit machine and our new Java certificate. Please try the following: 1. Close all browser sessions 2. Open Java Control Panel (Java Preferences on MAC) 3. Click on the Security tab. Remove all Universal Devices certificates (on MAC, click on the '-' button at the bottom) 4. Clear your Java cache 5. Go to http://www.universal-devices.com/99i/2.8.9/admin.jnlp 6. Try the upgrade again With kind regards, Michel

Hello south, Would you be kind enough to go to Tools | Diagnostics | PLM Status/Info and see whether or not your PLM is connected? If you still have problems, please do be kind enough to contact our tech support ( http://www.universal-devices.com/contact.htm ). All who have upgrade issues, if one of you would be willing to let us login remotely, it would help us a lot. This problem cannot be reproduced here and it would really help us if we can figure out what's causing the issue. If interested, please send an email to support@universal-devices.com. I do apologize for the inconvenience. With kind regards, Michel

Hello Mr. Gray, I think the problem might be that your second airport express is also issuing its own IP addresses. So, the first thing I recommend to isolate the problem is to hook your ISY (if possible) to the first airport express. If the problem persists then we have to figure out if your cable modem also issues IP addresses and if so, we would have to disable DHCP in your first airport express. In short, there should only be ONE authority for issuing IP addresses. With kind regards, Michel

Hello fitzpatri8, I think your client is on an old version. What URL are you using to access your ISY? When you cleared your Java cache, did it remove the icon on your desktop? Hello jdeloach, The only port you have to forward to is your HTTPS port (default is 443 but configurable in Configuration | System tab). Hello BrianH, Bug! Thanks so very much. Hello GeorgeRufle, Please download again. It seems that all these problems stem from our server chopping off half the file. With kind regards, Michel

Hi Lou, If you are willing to send me the email address to which you are sending messages, I can test here. What you are experiencing is really odd and I cannot figure out why this would happen. With kind regards, Michel

Hi ronbo, What firmware level are you on? You need 2.7.15 and above with V2 thermostats for this to work. With kind regards, Michel

Teken, This should not happen. Actually, 2.8.9 tries to enable UPnP port forwarding at least 3 times before it gives up (unlike previous releases). BrianH, No network connection happens in two cases: 1. ISY failed getting/renewing DHCP lease time 2. ISY does not sense a hub (i.e. either cable disconnected or router not available) The activity to 239.x.x.x is UPnP keep-alive and it should happen approximately every 15 to 30 seconds (depending on the load). We also added another feature which senses conflicts in IP address. fitzpatri8, I just tested this case and it works fine. Would you please try it on other devices such as SWL and let me know what you see? With kind regards, Michel

Hello eitheta, Apologies for the inconvenience. The first thing I recommend is to install 2.8.9 ( http://forum.universal-devices.com/viewtopic.php?t=5581 ). 2.7.15 certificate has expired and that might be contributing to the problems you are experiencing. Once 2.8.9 is installed, please open Java control panel (Java Preferences in MAC), go to the Security tab, and remove all the Universal Devices certificates. Once that is done, start the 2.8.9 Admin Console. With kind regards, Michel

Hi Lou, So, in short, no email recipients work but SMS recipients work? It's possible that our default server is rejecting the recipient. Would you be kind enough to try the gmail test account: smtp.gmail.com 587 isyalerts@gmail.com holamola (password) 2000 (timeout) TLS checked With kind regards, Michel

Hello smurt, Yes! If you could copy and paste those entries with 10 rows before and 10 rows after, it would be great (if you could highlight the row, that would be even better). With kind regards, Michel

Hello all, Thanks so very much for the feedback. For those with 2.8.8, the firmware was NOT installed properly. Please retry (download and reinstall). OR (short for Orchestrator) Series are basically 99i series with specific support for the Utilities (such as Zigbee SEP, Demand Response, etc.). Currently, their only use is in utility pilots and not in production. With kind regards, Michel

apostolakisl, 1. Have you tried Run Then on the program? 2. If you are using custom notifications, please make sure you have both a subject AND a body 3. If you get any errors, please do let me know what errors you are getting (in Error log, you would look for -5000x errors) With kind regards, Michel

Hello apostolakisl, \n = New line \r = Carriage return Would you be kind enough to export your Net resources settings, remove the extra \ns one of the resources and make sure it still works? With kind regards, Michel

Hello all Release 2.8.9 is now available. You can find instructions here: http://forum.universal-devices.com/view ... 1849#41849 With kind regards, Michel

Hello all, Thanks to your help, feedback and support, release 2.8.9 RC4 is now available. This release has been tested thoroughly and shall become our official release - unless a major bug is uncovered. Please do be kind enough to : 1. Test programs especially those that activate notifications 2. Test notifications 3. Test network resources 3. Test stability and observe any type of network anomaly 4. Checkout UI enhancements and fixes For a list of changes, please take a look at this post: http://forum.universal-devices.com/view ... =6475#6475 Notes: 1. ISY-26 is no longer included in the firmware builds 2. Due to the sensitive nature of supporting MorningLinc, users now must agree to terms and conditions upon Admin Console start up otherwise the dialog keeps popping up every time the Admin Console is started Instructions: 1. Please backup your ISY (File | Backup ISY) 2. Please download the firmware for your platform - please do not unzip ISY 99i Series: http://www.universal-devices.com/update ... _2.8.9.zip OR 992i Series: http://www.universal-devices.com/update ... _2.8.9.zip OR 994i Series: http://www.universal-devices.com/update ... _2.8.9.zip 3. It is very important that you follow the following procedures to install the latest firmware: a. Close all browser sessions b. Open Java Control Panel (Java Preferences on MAC) c. Click on the Security tab. Remove all Universal Devices certificates (on MAC, click on the '-' button at the bottom) d. Clear your Java cache e. Go to http://www.universal-devices.com/99i/2.8.9/admin.jnlp MAC users: if upgrade fails, please add https://your.isy.ip.address to ISY Finder (see 3e above) 4. Login to the Admin Console and choose Help | Manually Upgrade [the name of your system] 5. Choose the file saved in step 2 6. After the upgrade, ISY reboots. Please do ensure to clear your Java Cache: http://www.universal-devices.com/mwiki/ ... Java_Cache 7. IMPORTANT Once upgrade is completed and ISY reboots, use any of the following methods to access your ISY's Admin Console: a. http://isy/admin - applet (Windows only) b. http://isy/admin.jnlp - Java application (Windows only) c. http://your.isy.ip.address/admin - applet d. http://your.isy.ip.address/admin.jnlp - Java application e. http://www.universal-devices.com/99i/2.8.9 - applet f. http://www.universal-devices.com/99i/2.8.9/admin.jnlp - Java application 8. IMPORTANT If you have already installed a self signed certificate and your current firmware is 2.7.10 and below, you must reinstall a new one: http://www.universal-devices.com/mwiki/ ... rtificates Thanks and with kind regards, Michel

Hello tpolito, There seems to be intermittent noise issues. Would it be possible to remove the load from the devices in the scene and see if that changes anything? If it does, then the problem is that the load is generating noise or the device itself is defective. With kind regards, Michel

JCBond, it should not take that long to rename a device. What's your operating system and Java version? RespIpsa, if you are using custom notifications, please make sure you have both the subject and the body filled out. dennisric, I wished you had not done a factory reset for I think the problem is Java cache and and old certificate from the previous firmware. If you are still having problems, please send contact us at http://www.universal-devices.com/contact.htm and we'll log in to your computer to see what's causing the issue With kind regards, Mchel

Hello Mike R. Long time no see! Please see my comments below. With kind regards, Michel I would not waste money on getting a new router. UPnP, by definition, is volatile so if your router reboots, everything is lost. Let's stick with your current configuration and we'll figure out how to do port forwarding on it. You do NOT need yet another router such as DLink. http://www.whatismyipaddress.com