Michel Kohanim

Hello Teken, Yes it does make sense but I think the problem is somewhere else: do you have any devices with green 1010 icons? It seems that ISY is trying to do other things simultaneously. If not, then do yo have any programs that might start executing when that scene is activated? With kind regards, Michel

Hi Rob, First of all you are not doing anything wrong! There's a batch function which in PRO series which lets you do all the changes (batch them up) and then submit them for writing. I am not sure if the cost of upgrading to PRO ($30.00) justifies what you want to do: modify your scenes without ISY controlling the loads. In short, once you are done with modifications, you do not plan on changing them continuously and thus PRO would be an overkill. Above and beyond that, I am not sure what else to suggest .. is it possible to unplug the transformers while programming? With kind regards, Michel

Hi Joe, You cannot install a certificate remotely. You have to do it when you are local to ISY. It's up to you to decide whether or not you want to install a new certificate. All ISYs come with default certificates out of factory which is not going to be very secure. It's best to install your own certificate and make sure to use only port 443. With kind regards, Michel

Hello Teken, If you click on the on/off on a controller within a scene, nothing should work! The problem is that ISY cannot act as a proxy for the controller. Did I get it right? With kind regards, Michel

Hi BrianH, RemoteLincs are controllers only and, as such, Linking would not work (it will add them as responders and thus you would not get any status updates). The problem, though, is that RLs do not respond properly to IDReq and that's why you do not see the version. With kind regards, Michel

Hi Harold, Point well taken. I agree that the Advanced Configuration guide should be an appendix to the User Guide. In any case, if you have any difficulties with setting up your system, please do not hesitate to contact us. With kind regards, Michel

Hello Paul, If you can access your ISY using https://your.external.ip.address:555 but you cannot do it remotely, then I suspect that port is blocked by your ISP. You might want to change the port forwarding rules to say 8443->555. Also, you do NOT want to use UPnP. So, please go to Help | About and make sure that Internet Access says Disabled. If not, please go to File | Disable Internet Access. With kind regards, Michel

Hello bocaray, Please make sure you do not have any devices that have pending device operations (green 0101 icon). If you do, you might want to disable them before doing anything with your motion sensor. Once you are done with your motion sensor, then we have to figure out why those devices are out of synch with ISY. In most cases, ISY attempted to program them but failed in the middle and now is trying to complete the process. With kind regards, Michel

Hi Harold, All information is on our website under Support | Wiki. You can also get to Wiki from the Admin Console. You do not need the serial emulator to find the IP address for your ISY. That's why we have the Admin Console which finds ISY (searches the network). My question to you is: what are you trying to accomplish and why do you need the serial port? If I know the answer to this then we'll figure out the best way to provide that information in one of the documents/links on our website. And, the answer is: it's not hard; we just never envisioned that Advanced Configuration should be included in the User Guide. With kind regards, Michel

Hello kurelgyer, I am so very sorry for the troubles you are having. If Tools | Diagnostics | PLM Status/Info shows "Connected", then the problem is usually related to Java Cache (Certificates) or firewall software. Please do the following: 1. Close all your browsers and clear your Java cache ( http://www.universal-devices.com/mwiki/ ... Java_Cache ) 2. Go to Java Console | Security and remove all Universal Devices Certificates 3. Go to http://www.universal-devices.com/99i/2.8.10/admin.jnlp If you are still having problems, then please checkout this forum for solutions to firewall issues: http://forum.universal-devices.com/viewforum.php?f=3 Please keep us posted. With kind regards, Michel

Hello ubuntulinuxuser, Is your ISY remotely accessible? If so, would you be kind enough to reset the credentials to admin/admin and then send your ISY's URL to support@universal-devices.com? With kind regards, Michel

Hi Tim, I think this might be related to noise on the powerline. If PLM does not blink and ISY does not blink, then you would not see anything in the log and/or event viewer. The entries you see are program evaluation events and unrelated. With kind regards, Michel

Hello ubuntulinuxuser, If this happens in both Windows and Linux, then ISY might be in DOS mode. Please do be kind enough to reboot your ISY and retry (as you suggested). With kind regards, Michel

Hi arzoo, please make sure you have 2.8.10 installed: http://forum.universal-devices.com/viewtopic.php?t=5613 With kind regards, Michel

Hello arzoo, Please go to Help | About and make sure you have firmware version 2.8.10. If not, please do be kind enough to upgrade: http://forum.universal-devices.com/viewtopic.php?t=5613 With kind regards, Michel

Hi Harold, In fact this information is in our Advanced Configuration Guide. Most user functions in the shell are also available in the Admin Console. If you have problems setting up your system, we'll be delighted to help you. Please do not hesitate to contact us with your questions/concerns/comments. With kind regards, Michel

Hello dennisric, Please do the following: 1. Telnet to your ISY ( http://www.universal-devices.com/mwiki/ ... ing_Telnet ) 2. Login 3. Issue: RF /CONF/MAIL/1.NOT Once you have backed up successfully, then please upgrade to 2.8.10!!! With kind regards, Michel

Hi Tom, No problem at all and I am sorry to hear that you are having such a difficult time. First of all, I think what you need is an All Off/All On scene (not a program): 1. Put KPL button D as a controller 2. Put everything else as a responder 3. Click on the KPL button D in this new scene, and adjust desired on level/ramp rate for each responder 4. If you want button D to only turn the scene off, then, go to My Lighting, choose KPL Button D, at the bottom center of the screen choose Button Toggle Mode and make this button Toggle Off With kind regards, Michel

Hello ubuntulinuxuser! Please do make sure that you have the latest Java installed. There were some reported errors with Java 1.6 not being installed correctly in Ubuntu. Then: 1. Please go to http://www.universal-devices.com/99i/2.8.10/admin.jnlp 2. On the ISY Finder dialog, click on the Add button 3. In the ensuing dialog, enter https://your.isy.ip.address 4. Close the Admin Console 5. Double click on the 99i Admin Console icon on your desktop (or wherever it was saved in step 1) 6. Choose the https listing instead (double click) With kind regards, Michel

Hi Harold, Please scroll down on the link that BrianH sent you and look for: Connecting to the ISY Shell Using the Serial Port. You will find all parameters there, namely: 115200, 8, 1, N . With kind regards, Michel

Hello boatfevor, From ISY to PLM, it has to be within 50 ft. From ISY to router, about 300 ft. With kind regards, Michel

Hi Dan, If your MEM/ERR lights come on simultaneously, then the problem is that ISY cannot get to the network. We'd be delighted to take a look at your system and see what's causing the problem. If you wish, please submit a ticket to http://www.universal-devices.com/contact.htm and we'll figure it what's causing the problems. With kind regards, Michel

Hello JodyO819, I do not think that your ISY is actually getting out to the Internet. The best test would be to use the Synchronize button under NTP settings (Configuration | System tab). If you have setup a static IP address for your ISY, some routers may block access to devices that are NOT DHCP enabled. If your router supports DHCP reservations, it would be best to make ISY have a DHCP address and then put reservations in the router. If you are still having problems, please contact our tech support team and we'll remote in to your computer and do the configurations for you. With kind regards, Michel

Hello simonsez, Currently, the only way to do date based (without year) is to have a program with multiple date/year combination or'ed together. For instance: If Time is from 11/15/2010 to 12/01/2010 OR Time is from 11/15/2010 to 12/01/2011 etc. With kind regards, Michel

Hello arzoo, Your scenes and programs are sound. The only thing I would do is to remove the Else path and, if necessary, create another program to set the LED off. With kind regards, Michel