Michel Kohanim

Hi Lou, So, in short, no email recipients work but SMS recipients work? It's possible that our default server is rejecting the recipient. Would you be kind enough to try the gmail test account: smtp.gmail.com 587 isyalerts@gmail.com holamola (password) 2000 (timeout) TLS checked With kind regards, Michel

Hello smurt, Yes! If you could copy and paste those entries with 10 rows before and 10 rows after, it would be great (if you could highlight the row, that would be even better). With kind regards, Michel

Hello all, Thanks so very much for the feedback. For those with 2.8.8, the firmware was NOT installed properly. Please retry (download and reinstall). OR (short for Orchestrator) Series are basically 99i series with specific support for the Utilities (such as Zigbee SEP, Demand Response, etc.). Currently, their only use is in utility pilots and not in production. With kind regards, Michel

apostolakisl, 1. Have you tried Run Then on the program? 2. If you are using custom notifications, please make sure you have both a subject AND a body 3. If you get any errors, please do let me know what errors you are getting (in Error log, you would look for -5000x errors) With kind regards, Michel

Hello apostolakisl, \n = New line \r = Carriage return Would you be kind enough to export your Net resources settings, remove the extra \ns one of the resources and make sure it still works? With kind regards, Michel

Hello all Release 2.8.9 is now available. You can find instructions here: http://forum.universal-devices.com/view ... 1849#41849 With kind regards, Michel

Hello all, Thanks to your help, feedback and support, release 2.8.9 RC4 is now available. This release has been tested thoroughly and shall become our official release - unless a major bug is uncovered. Please do be kind enough to : 1. Test programs especially those that activate notifications 2. Test notifications 3. Test network resources 3. Test stability and observe any type of network anomaly 4. Checkout UI enhancements and fixes For a list of changes, please take a look at this post: http://forum.universal-devices.com/view ... =6475#6475 Notes: 1. ISY-26 is no longer included in the firmware builds 2. Due to the sensitive nature of supporting MorningLinc, users now must agree to terms and conditions upon Admin Console start up otherwise the dialog keeps popping up every time the Admin Console is started Instructions: 1. Please backup your ISY (File | Backup ISY) 2. Please download the firmware for your platform - please do not unzip ISY 99i Series: http://www.universal-devices.com/update ... _2.8.9.zip OR 992i Series: http://www.universal-devices.com/update ... _2.8.9.zip OR 994i Series: http://www.universal-devices.com/update ... _2.8.9.zip 3. It is very important that you follow the following procedures to install the latest firmware: a. Close all browser sessions b. Open Java Control Panel (Java Preferences on MAC) c. Click on the Security tab. Remove all Universal Devices certificates (on MAC, click on the '-' button at the bottom) d. Clear your Java cache e. Go to http://www.universal-devices.com/99i/2.8.9/admin.jnlp MAC users: if upgrade fails, please add https://your.isy.ip.address to ISY Finder (see 3e above) 4. Login to the Admin Console and choose Help | Manually Upgrade [the name of your system] 5. Choose the file saved in step 2 6. After the upgrade, ISY reboots. Please do ensure to clear your Java Cache: http://www.universal-devices.com/mwiki/ ... Java_Cache 7. IMPORTANT Once upgrade is completed and ISY reboots, use any of the following methods to access your ISY's Admin Console: a. http://isy/admin - applet (Windows only) b. http://isy/admin.jnlp - Java application (Windows only) c. http://your.isy.ip.address/admin - applet d. http://your.isy.ip.address/admin.jnlp - Java application e. http://www.universal-devices.com/99i/2.8.9 - applet f. http://www.universal-devices.com/99i/2.8.9/admin.jnlp - Java application 8. IMPORTANT If you have already installed a self signed certificate and your current firmware is 2.7.10 and below, you must reinstall a new one: http://www.universal-devices.com/mwiki/ ... rtificates Thanks and with kind regards, Michel

Hello tpolito, There seems to be intermittent noise issues. Would it be possible to remove the load from the devices in the scene and see if that changes anything? If it does, then the problem is that the load is generating noise or the device itself is defective. With kind regards, Michel

JCBond, it should not take that long to rename a device. What's your operating system and Java version? RespIpsa, if you are using custom notifications, please make sure you have both the subject and the body filled out. dennisric, I wished you had not done a factory reset for I think the problem is Java cache and and old certificate from the previous firmware. If you are still having problems, please send contact us at http://www.universal-devices.com/contact.htm and we'll log in to your computer to see what's causing the issue With kind regards, Mchel

Hello Mike R. Long time no see! Please see my comments below. With kind regards, Michel I would not waste money on getting a new router. UPnP, by definition, is volatile so if your router reboots, everything is lost. Let's stick with your current configuration and we'll figure out how to do port forwarding on it. You do NOT need yet another router such as DLink. http://www.whatismyipaddress.com

Hello mjtyson, Thanks so very much. Currently I am on 2.8.8 using my MAC and everything seems to be working fine. The main question is why is your Java going to 2.8.7 and not 2.8.8? Which URL are you using to access your Admin Console? With kind regards, Michel

Hello smurt, Unfortunately we have not heard back. The main issue is that we cannot reproduce the problem here but it has been reported multiple times even with other controllers. I will send an email again. With kind regards, Michel

Hello mjtyson, This is really odd. Clicking on the second field does not bring up a dialog for you? I really do not know what to say ... can you copy and paste the contents of the Java console ... perhaps there's an exception that would point to the cause. With kind regards, Michel

tpolito, This usually indicates signal loss. If you have any SwitchLinc v35s, then rest assured that those are the cause! Otherwise, we'll just have to figure out why signals are lost (Access Points?). With kind regards, Michel

Hi apostolakisl, How many other sessions did you have open? There's one subscription that is active; I just want to make sure if this is the same as your Admin Console or if you have another client such as MobiLinc, etc. With kind regards, Michel

Hi Lou, I am so very sorry ... I misunderstood your question. That's a really tough one! I am really not sure what the impact is. The only reason we turn the scene on is to make sure the problem is NOT load related. So, perhaps we should make that process manual again. With kind regards, Michel

Hello Teken, The first post has to do with your browser not supporting XML viewing. The second post, well, I am not sure why you would get that when you at least got something before. With kind regards, Michel

Hello apostolakisl, Based on your input, now the scene test turns everything ON before sending the OFF command and wait for responses. With kind regards, Michel

jcanter, I would remove some of your access points and see what happens to the system as a whole. We did have reports of communication issues when there were too many Access Points and one (or more) were acting up. With kind regards, Michel

Hi Guys, We will take a look at the double folder issue. As far as the Admin Console remaining open, I will have to test but now ISY does a lot more things to make sure network connections remain active including periodic check on DHCP status and network link. So, the main question is whether or not anyone of you is on a wired computer and not wireless? When this happens, would you be kind enough to go to http://your.isy.ip.address/rest/subscriptions to see a list of subscriptions. Is there at least one that has not expired? With kind regards, Michel

Hello MatthewInOK, Apologies ... yes, for sure. The first thig is to go to Java Properties, under Security, remove all certificates belonging to Universal Devices. Once you are done with that, clear your Java cache, and finally: 1. Either install 2.8.8 OR 2. Use the following URL to access your ISY: http://www.universal-devices.com/99i/2.7.8/admin.jnlp With kind regards, Michel

Hello mjtyson, Still working on the documentation! 1. Make sure you have recipient groups under Configuration | Emails & Notifications | Settings/Groups 2. Go to the Customized Content tab, create a new record by clicking the Add button 3. Click on the second column called Customized Content 4. For the subject and body, you have three choices -- a. Choose from the options in Alert drop down and Common drop down. Alert has variables pertaining to the email when it is initiated by Programs such as the device that triggered the event. Common has system wide veriables -- b. Type in the text you want in the subject and the body -- c. Combination of above 5. In your programs, choose Notify then choose the recipient and then the content Please note that if subject and body are blank, no notifications are sent. With kind regards, Miche

Moshe, You will have to subscribe (watch this topic) on this post: http://forum.universal-devices.com/viewtopic.php?t=930 With kind regards, Michel

Hello Teken, Thanks so very much for the kind words. They do mean a lot to the whole team! 1. Yes, we can have sunrise/sunset text 2. The credit for scene test enhancements must go to no one but apostolakisl !!! With kind regards, Michel

Hello matapan, Are you sure the fan state every worked in 2.7.15? That would be really odd since there are no APIs to query thermostat's fan state: what you see is what ISY knows about! So, if you or anyone else goes and changes the mode, ISY would not know about it and thus the UI will not be updated. The program tab issue is Java Cache related. With kind regards, Michel