Michel Kohanim

Hello again, If your ISY has 2.7.15, you might want to try: telnet your.isy.ip (without the 126) With kind regards, Michel

apostolakisl, Absolutely normal! While doing a restore, we do not allow any other INSTEON commands to go through as they might impact the programming of the device. With kind regards, Michel

Hello jeffwild1, I would not yet replace the PLM ... let's try the dual band lamplinc plugged right onto the PLM and please keep us posted. With kind regards, Michel

Hello jeffwild1, I do apologize for the inconvenience. If the problem is only the communications from the ISY to those devices, and if you have an extra Access Point, would you be kind enough to plug in an Access Point right on to your PLM? I really do not think the problem is with ISY. Actually, I am quite surprised that your V2 thermostats actually ever worked with v72 PLM reliably. We have had so many issue with v72 and i2 commands (for thermostats) and that's why I am surprised. Also, please make sure you are NOT using any SignaLincs ... you must use Access Points (those without antenna). With kind regards, Michel

Hello kaisersoze, Apologies for the inconvenience. The problems you are reporting are due to firewall software and specifically, you will have to put ISY's IP address in the White List or Trusted Zone on your firewall software. For a list of remedies for specific firewall software, please checkout: http://forum.universal-devices.com/viewforum.php?f=3 With kind regards, Michel

LeeG, thanks SO very much! timdenike, if you are still having problems please do not hesitate to contact our tech support team and we'll walk you through it. With kind regards, Michel

Hello ergodic, Sincere apologies for the inconvenience. Please try finding/removing udi_frame.state file. This file is normally stored in: C:/Users/[Name]/AppData/LocalLow (Vista) C:/Users/[Name]/AppData/Local\Temp (Windows 7) With kind regards, Michel

Hi Guys, I am going to send an email to SmartHome and request their input. With kind regards, Michel

Hello thomasolsen, Factory reset is not going to help the situation since you have a corrupt file system and most probably a defective SD Card. This article here shows how to replace your SD Card on 99. Except for mechanical differences, all the procedural steps are the same for 26: http://www.universal-devices.com/mwiki/ ... an_SD_Card If you want to do a factory reset, you can use Hyperterminal to get to the Shell and then issue FR (for Factory Reset): http://www.universal-devices.com/mwiki/ ... _ISY_Shell With kind regards, Michel

Hello douyon, Apologies for the inconvenience. I have two comments: 1. If you have firewall software, please do ensure that ISY is included in the trusted zone or white list 2. Please try https://your.isy.ip.address/admin and retry With kind regards, Michel

Hi Tom, The major issue is that all KPL dimmer buttons do in fact support bright and dim and thus it would be a little difficult to have a button act as an on/off and the other as Dim/Brighten. To use buttons in a scene, you simply drag and drop them into the scene (one scene) both as controllers and then you adjust on level/ramp rate for all the responders in that scene for each specific button. With kind regards, Michel

Hello Art, Would you please open the Event Viewer on the last level and retry. Then copy and paste the output to here and we'll see what's going on. With kind regards, Michel

Hello Jim, Thanks so very much for the update. I did use port 587 with notifications and I still had 100% success rate (so they support both ports). I'll keep an eye on this situation though. Hello jcanter, I tested our Brultech meter with this release and everything works fine UNLESS the polling interval is lower than 10 seconds in which case Brultech still assumes the connection is active (it can only support one connection). Would you be kind enough to try a longer interval and let me know if you still get failures? With kind regards, Michel

Hello ingeborgdot, There's basically two cases: either your KPL supports this feature or it does not! Most older KPLs (v 2A and below) do not support this feature. There has been reports of newer versions not supporting this feature either but we have not been able to verify. Now, the backlight is the determined by two levels: 1. The level of the LED brightness when the LED is off 2. The level of the LED brightness when the LED is on The confusing part is that #2 is a function of #1. i.e. whatever you do with #1 impacts #2 and unfortunately the only way to figure out what you need is by trial and error. With kind regards, Michel

Hello Jeremy, Apologies for the inconvenience. The latest IRLinc TX firmware does not work with ISY. What you need is version .91 and SmartHome has agreed to flash the firmware with that version for those who are interested. With kind regards, Michel

Hello polexian, Have not received any feedback from SmartHome yet ... didn't want to delay the beta while waiting for SmartHome. With kind regards, Michel

Hello jcanter, Apologies for the inconvenience. Haven't yet been able to reproduce but we are on top of it. With kind regards, Michel

Hi Jim, Would you be kind enough to increase the timeout a little and let me know. Unfortunately I have not yet figured out how to create a Mobile Me account without having an iPhone/iPod. I'll keep trying. EDIT: I just created an me.com account and everything works fine. Please note the following: Port: 25 (not 587) From: must be the same as userid (in my case, uditech@me.com) Timeout: 1000 or more TLS: not checked With kind regards, Michel

Hello Candide, Based on http://help.yahoo.com/l/us/verizon/mail ... op-11.html, you should NOT use TLS for outgoing mail (never). With kind regards, Michel

robandcatchy, Do you have loads on those devices? With kind regards, Michel

Hello Jim and Candide, would you be kind enough to open the Error Log and let me know the SMTP error you are getting. Previously, we would try to methods of authentication which made everything slower. In this release, we actually try to figure out what the server supports. Also, what happens if you increase the timeout? With kind regards, Michel

Hello all, Release 2.8.7 RC3 is now available. Although this firmware has been tested thoroughly, please note that this is still a beta firmware. Please do be kind enough to : 1. Test programs especially those that activate notifications 2. Test notifications 3. Test stability and observe any type of network anomaly 4. Checkout UI enhancements and fixes For a list of changes, please take a look at this post: http://forum.universal-devices.com/view ... =6475#6475 Please note that ISY-26 is no longer included in the firmware builds. Instructions 1. Please backup your ISY (File | Backup ISY) 2. Please download the firmware for your platform - please do not unzip ISY 99 Only - http://www.universal-devices.com/update ... _2.8.7.zip 3. It is very important that you use your current ISY's Admin Console to perform the upgrade by going to your http://your.isy.ip.address/admin. For MAC users, if upgrade fails, please try https://your.isy.ip.address/admin 4. Login to the Admin Console and choose Help | Manually Upgrade [the name of your system] 5. Choose the file saved in step 2 6. After the upgrade, ISY reboots. Please do ensure to clear your Java Cache: http://www.universal-devices.com/mwiki/ ... Java_Cache 7. IMPORTANT Once upgrade is completed and ISY reboots, use any of the following methods to access your ISY's Admin Console: a. http://isy/admin - applet (Windows only) b. http://isy/admin.jnlp - Java application (Windows only) c. http://your.isy.ip.address/admin - applet d. http://your.isy.ip.address/admin.jnlp - Java application e. http://www.universal-devices.com/99i/2.8.7 - applet f. http://www.universal-devices.com/99i/2.8.7/admin.jnlp - Java application 8. IMPORTANT If you have already installed a self signed certificate and your current firmware is 2.7.10 and below, you must reinstall a new one: http://www.universal-devices.com/mwiki/ ... rtificates IMPORTANT Due to the sensitive nature of supporting MorningLinc, users now must agree to terms and conditions upon Admin Console start up otherwise the dialog keeps popping up every time the Admin Console is started. Thanks and with kind regards, Michel

Hi robandcathy, First, please do as LeeG suggests. Secondly, on newer version of LampLincs and ApplianceLincs, if you do not have a load attached, you will get comm errors when you try to turn things on/off. With kind regards, Michel

Hello farm, I do understand your disappointment but I have to make sure your comments are answered for other users: 1. The hardware is not low end ... the hardware uses top of the line 32 bit CPU and state of the art operating system not found anywhere else with support for SD Card file systems built in and optimized for network operations. I am not sure how you arrived at that conclusion 2. The interface is not ancient. The interface has been built for functional purposes of easily creating and managing scenes. The interface was not designed to be pretty. For that you have a choice of many third party interfaces Now, if you are still interested in getting things to work, please do ensure that you have both 32 bit and 64 bit versions of Java installed (as LeeG suggested), clear your Java cache, reboot ISY, and retry. If you are still having problems, we'll be delighted to login to your system and try and figure out what's causing all the issues. All you have to do is to contact our tech support team. With kind regards, Michel

Hello SlackGator, I totally understand ... in 2.8.0 and above, we added support for most of EZxxx devices. You might want to try forcing ISY to consider your EZUIRT as EZSnSRF and see if it works. With kind regards, Michel