Michel Kohanim

Hello all, I just wanted to give you a quick update: custom notifications took a little longer in testing/regression and thus we will have to push back the release date to this Sunday (12/05/2010). I do apologize for the inconvenience. With kind regards, Michel

Hello polexian, You can always query thermostats but the conditional you are referring to requires variables which we do not yet support. With kind regards, Michel

Hello art, With pleasure! With kind regards, Michel

Hi guys, I am so very sorry for the inconvenience. I just didn't want to have too many releases in a span of a few days. Still waiting for SmartHome on the backlight but in the meantime we are now testing custom notifications. We should have a drop by tomorrow in either case. With kind regards, Michel

Hi art, We have tested Beep function with multiple products; the only problem is that the duration range is so low that one would hardly notice the difference between 1 and 255. With kind regards, Michel

Hi art, Unfortunately there are no such parameters in ISY and we do not have any requirements (thus far) to support such a feature except for some indication on the UI. With kind regards, Michel

Hi Curt, Thanks for the detailed reply. Am I to assume that no longer to you see the blinking mem/error lights? Also, are you certain that your ISY is on the same subnet as the rest of your network? What you might want to do - and if you have a null modem cable - is to connect to ISY using the serial port using Hyperterminal ( http://www.universal-devices.com/mwiki/ ... _ISY_Shell ) and then make your ISY use DHCP (using shell command CT). If that fixes the problem, then we know that we the problem is IP assignment related. With kind regards, Michel

Hello Curt, Thanks so very much! Err/Mem light blinking every few seconds indicate network issue: either your ISY is NOT connected properly to your router/switch OR your router is NOT providing your ISY with an IP address (if you are using DHCP). Would you be kind enough to check the connection between the Network port on your ISY to your router? With kind regards, Michel

Hello BoydG, Unfortunately I think you have a defective RTC on your unit. Please do be kind enouhg to RMA the unit through the place you purchased it from. I do apologize ... this must be quite frustrating. With kind regards, Michel

Hello BoydG, I do apologize for the inconvenience. Can you give me a sampling of the random times you get? If you have cleared your Java cache, and if you are still having the same issue, would you be kind enough to contact our tech support team? You might have a defective hardware and we'll be able to ascertain if this is indeed the case. Again, sincere apologies for the inconvenience. With kind regards, Michel

Hello aLf, You are correct ... I was not talking about DrayTek per se but most inexpensive routers (in $30.00 to $50.00 range) do not have this feature. Also, corporate firewalls are much much much more stringent than any other firewalls (except government) in that they do NOT allow communications with private IP addresses (those assigned by ISPs). With kind regards, Michel

Hello polexian, Unfortunatley we do not but virtual devices have been on our list for a while! In the meantime, we are working on the ELK module which is going to solve this specific issue you are trying to deal with. With kind regards, Michel

Hi Kaplansa, Yes, for sure ... we are waiting for SmartHome vis-a-vis the SWL backlight issue and in the meantime, implementing customized notifications. With kind regards, Michel

Hello aLf, Long time no talk! Not everyone has a DrayTek router with VPN. Furthermore, as art suggested, some corporate firewall/proxies block unknown IP addresses. So, in this case, not even DrayTek can help. With kind regards, Michel

Hi Curt, Sincere apologies for the inconvenience. Would you be kind enough to reboot your ISY and observe the status of the LEDs on the front of the unit and let me know? With kind regards, Michel

tim2u, I let others chime in as far as usability. 1. We still do not have any tornado/storm warnings 2. Frequency of the data actually changing depend on the Weather Station. The frequency of polling data is configurable in the Admin Console With kind regards, Michel

Hello polexian, Thanks so very much for the update. I am still waiting for SmartHome to respond. I think that perhaps the command for 2477D is different than the command for 2476D. After initial success, I have not been able to do anything with my 2477D. This is quite odd! With kind regards, Michel

Hello all, Thanks so very much for the feedback. Found/fixed an intermittent bug in our SMTP code. The side effect is that notifications should be a little faster in 2.8.7. I am waiting to hear back from SmartHome vis-a-vis 2477D LED brightness. If I do not hear back by tomorrow afternoon, we'll go ahead with 2.8.7. With kind regards, Michel

Hello ingeborgdot, I am so very sorry to hear. Please do be kind enough to use our contact form (http://www.universal-devices.com/contact.htm ) and provide us with a few time slots that are convenient for you. We'll try our best to schedule/contact you at those hours even if outside our working window. With kind regards, Michel

Hello Illusion, As a matter of fact, no, I was not aware of this issue and it works here on my 32 bit Snow Leopard. It might be an intermittent problem ... we are going to do more testing and see if we can reproduce it. For those with notification issues, would you be kind enough to do a Test using: SMTP server: smtp.gmail.com SMTP port: 587 Userid: isyalerts@gmail.com Password: holamola Timeout: 2500 TLS: checked With kind regards, Michel

Hello all, thanks so very much for the feedback! IndyMike, no problem at all. Verified it to be a bug and it shall be fixed in the next drop. Thanks again and with kind regards, Michel

Hello iowaj, Although we cannot redo all your configuration but the least we can do is to help with terminology and point you to the right direction. If you so choose - and if you have an ISY - please do not hesitate to contact our tech support team to schedule a call (818.631.0333 9:00 AM to 4:00 PM Pacific Time). With kind regards, Michel

Lee, My pleasure! I am not sure we agree to disagree since I really do NOT disagree that this feature is a good feature. The only questions are: 1. Should the PLM stop processing clean up commands in case another device is sending status updates? 2. Should the PLM stop processing other commands if it receives clean up responses? 3. Which is more important: program responsiveness especially when one has programs based on status of devices which are part of activated scenes (from ISY) or a little more accurate status of devices I truly believe that if the PLM started using a more powerful CPU with FIFO queues for each request (based on transaction ids), then we would not be having this conversation. With kind regards, Michel

Hello mitch236, It's an either/or situation: If you have already done a manual port forward (as it seems you have), then you do not need to do File | Enable Internet Access. File | Enable Internet Access tries to use UPnP to automatically do what a manual port forwarding does. In short, don't worry about it ! With kind regards, Michel

Hello johnnyt, I think we have to start process of elimination. Please send an email to sales@universal-devices.com so that we can send you a replacement unit. If you still have the same problem with the new unit, then we go through the process of elimination to figure out what's causing all these issues. With kind regards, Michel