Michel Kohanim

Hi @tazman, Hopefully within the next couple of weeks. With kind regards, Michel

@robl, Will do! With kind regards, Michel

Hi Michael, Can you please send /var/udx/logs/debug.log to support@universal-devices.com ? With kind regards, Michel

Hi robl, No compiler. What package do you need? With kind regards, Michel

Hi @alanpacbch, https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Cannot_Communicate_with_ISY_Portal … TLS settings. With kind regards, Michel

@Mustang65, This is how DNS works: 1. It's assigned per interface (i.e. igb0, 1, 2, wlan0) 2. There's a max of 3 for the whole system 3. If any of the interfaces go down, the DNS for that interface is also removed So, you have to make sure you are choosing the right interface (i.e. igb0). Are you? @MWareman , if you are still having Polisy beep incessantly, I suspect Mongodb is corrupted. Please try: https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Polisy_Keeps_Beeping If your network is not class C (255.255.255.0), then the issue could be a bug with Polyglot where it cannot find ISY. What you can try is to update /var/polyglot/.env with: ISY_HOST='x.y.w.z' where x.y.w.z is your ISY's IP address With kind regards, Michel

@tazman, I am so very sorry for the delay. On top of everything going on, we were forced to move our offices which has basically caused major unwanted activities. The only difference between the PRO and non PRO is the WiFi/Bluetooth chip inside which we'll make available shortly as an option. Based on the initial feedback, more than 95% of the PRO orders do not even use WiFi and, if they do, they disable it. This said, we are seriously considering not offering the PRO version and just offer the WiFi chip as an option. Or, you can get a WiFi USB stick for a few bucks. Anyway, apologies for the delay. With kind regards, Michel

@alanpacbch, Please take a look at Tools | Error Log. Here's a reference for reading the log: https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages With kind regards, Michel

@waffles, Then, you are 100% OK! With kind regards, Michel

@io_guy, We'll definitely look into it. Is this on igb0? With kind regards, Michel

@asbril, Polisy has nothing to do with these. The questions I have: are you certain you are logging in to the correct account? If so, please send your UUID and the email address associated with your account to support@universal-devices.com. With kind regards, Michel

Hi @david-4, Did you get a beep when you clicked the reset button on the front? With kind regards, Michel

Hi @david-4, I suspect you configured networking. Please click on the reset button through the hole on the front. This will put Polisy back on DCHP. With kind regards, Michel

@giomania, Haven't received anything yet. With kind regards, Michel

@waffles, Those errors are normal except for DEF/F6/I1 … do you have any node servers? With kind regards, Michel

@waffles, Please reinstall the firmware. With kind regards, Michel

@CandC, Future proof: too generic. I really cannot answer this question since it's like asking whether or not iPhone 10 is future proof. I can answer specific questions such as your question about Z-Wave. Yes, Z-Wave will be supported through a Z-Wave USB stick. And, I'd be delighted to answer any other specific questions you might have such as the hardware specs. With kind regards, Michel

Hi Mark, In that case, something else is wrong. I have encountered a corrupted mongodb today. So, if you don't mind a remote session, please submit a ticket or send an email to support@Universal-devices.com. With kind regards, Michel

@giomania, Do you have your ISY on the same network? With kind regards, Michel

With regard to tracking numbers, the notification may have gone to your junkmail since they all come from Stamps.com + our website. Also, it's quite easy to find your tracking number: 1. Login to your account 2. Click on My Orders menu (to your left) With kind regards, Michel

@uffy, Yes, definitely. With kind regards, Michel

@giesen, There were two batches one of which the mailman picked up on Tuesday. The other one was going to be dropped at the post office before they closed on Tuesday. Alas, we got there late. I do apologize. With kind regards, Michel

Bruce, you just made my day! I don't know whether or not you know that we spent over a year investigating all possible Operating Systems for Polisy. And, hands down, FreeBSD was the only choice. So, you should be glad to know that our Polisy runs a refined version of FreeBSD like a champ. And, our development laptops all run FreeBSD with XFCE. We all love it, so THANK YOU for your past contributions! With kind regards, Michel

@waffles, Please check your error log for SMTP errors: https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages#SMTP_Errors With kind regards, Michel

@Tango, The most important things are: 1. Make sure the pattern of lights upon reboot is identical to what's described here: https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs.2FLights 2. If it is, then the issues is 100% network related and has nothing to do with ISY With kind regards, Michel