Everything posted by Michel Kohanim
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ISY 994i is self-rebooting
@oskrypuch, 1. This is not going to work (change it to Or): Time is 12:00:00AM And Time is 6:00:00AM And Time is 12:00:00PM And Time is 6:00:00PM 2. As @larryllix mentioned, all those notifications for specific temps should be changed to variables 3. Way too many programs calling other programs (very difficult to debug) With kind regards, Michel
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2442-222 on / off / stop
@mdecou, I sent a link to this post to MobiLinc support. With kind regards, Michel
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ISY 994i is self-rebooting
@oskrypuch, I definitely think it has to do with your thermostat programs. With kind regards, Michel
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ISY994i failed due to Lightning Strike
@BigMoose, Yes of course. Here's the full instruction: https://wiki.universal-devices.com/index.php?title=ISY-994i_Series:Migrating_To_Your_ISY-994i With kind regards, Michel
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Replacing a ISY994
@oskrypuch, That's what I was worried about. ISY hardware failure rate (at 5 years) is still less than 0.01%. And, the majority of that is the SD Card. I would go back and look at programs that might be in an infinite loop. With kind regards, Michel
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Need a 220v switch
@mitch236, If your ISY is Z-Wave enabled, these are pretty good. Also, there are many others on Amazon. With kind regards, Michel
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Replacing a ISY994
Hi @oskrypuch, Thanks so very much for the update and I am so very sorry you had to go through this exercise. With kind regards, Michel
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Replacing a ISY994
@oskrypuch, Isn't the new ISY rebooting? With kind regards, Michel
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ISY 994i is self-rebooting
Hi Orest, Thank you. Based on your logs, I think you have runaway programs (perhaps seasonal). If you can reboot with the PLM and disable all your programs, then I think you can resolve this by figuring out which programs are doing this: thermostats / MAIN - tstat - 2.2 - Thermostat Mode Auto Sat 2019/04/20 07:58:06 PM Program Log thermostats / MAIN - tstat - 2.2 - Cool Setpoint 22° Sat 2019/04/20 07:58:07 PM Program Log thermostats / MAIN - tstat - 2.2 - Heat Setpoint 21° Sat 2019/04/20 07:58:08 PM Program Log thermostats / Master - tstat - 2.2 - Thermostat Mode Auto Sat 2019/04/20 07:58:08 PM Program Log thermostats / Master - tstat - 2.2 - Cool Setpoint 22° Sat 2019/04/20 07:58:09 PM Program Log thermostats / Master - tstat - 2.2 - Heat Setpoint 21° Sat 2019/04/20 07:58:10 PM Program Log thermostats / UpStrs - tstat - 2.2 - Thermostat Mode Auto Sat 2019/04/20 07:58:11 PM Program Log thermostats / UpStrs - tstat - 2.2 - Cool Setpoint 22° Sat 2019/04/20 07:58:12 PM Program Log thermostats / UpStrs - tstat - 2.2 - Heat Setpoint 20° Sat 2019/04/20 07:58:12 PM Program Log thermostats / SLRM - tstat - 2.2 - Thermostat Mode Auto Sat 2019/04/20 07:58:13 PM Program Log thermostats / SLRM - tstat - 2.2 - Cool Setpoint 24° Sat 2019/04/20 07:58:14 PM Program Log thermostats / SLRM - tstat - 2.2 - Heat Setpoint 21° Sat 2019 then again ... thermostats / MAIN - tstat - 2.2 - Thermostat Mode Auto Sat 2019/04/20 07:59:20 PM Program Log thermostats / MAIN - tstat - 2.2 - Cool Setpoint 22° Sat 2019/04/20 07:59:21 PM Program Log thermostats / MAIN - tstat - 2.2 - Heat Setpoint 21° Sat 2019/04/20 07:59:21 PM Program Log thermostats / Master - tstat - 2.2 - Thermostat Mode Auto Sat 2019/04/20 07:59:22 PM Program Log thermostats / Master - tstat - 2.2 - Cool Setpoint 22° Sat 2019/04/20 07:59:23 PM Program Log thermostats / Master - tstat - 2.2 - Heat Setpoint 21° Sat 2019/04/20 07:59:24 PM Program Log thermostats / UpStrs - tstat - 2.2 - Thermostat Mode Auto Sat 2019/04/20 07:59:25 PM Program Log thermostats / UpStrs - tstat - 2.2 - Cool Setpoint 22° Sat 2019/04/20 07:59:25 PM Program Log thermostats / UpStrs - tstat - 2.2 - Heat Setpoint 20° Sat 2019/04/20 07:59:26 PM Program Log thermostats / SLRM - tstat - 2.2 - Thermostat Mode Auto Sat 2019/04/20 07:59:27 PM Program Log thermostats / SLRM - tstat - 2.2 - Cool Setpoint 24° Sat 2019/04/20 07:59:28 PM Program Log thermostats / SLRM - tstat - 2.2 - Heat Setpoint 21° Sat 2019/04/20 07:59:29 PM Program Log As you can see, a program keeps setting the set points to the same things; repeatedly and in succession. Something is wrong. With kind regards, Michel
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ISY 994i is self-rebooting
Orest, That's not going to work. Please unplug the PLM, reboot ISY, and send me your error log + uuid (Help | About) to support@universal-devices.com. With kind regards, Michel
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ISY 994i is self-rebooting
Hi Orest, Please send me your uuid. With kind regards, Michel
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ISY 994i is self-rebooting
@oskrypuch, I am so very sorry to hear. But, before you buy a new unit, please send your error log to support@universal-devices.com. And, yes, you can easily migrate to a new ISY without any issues. Here are the instructions: https://wiki.universal-devices.com/index.php?title=ISY-994i_Series:Migrating_To_Your_ISY-994i With kind regards, Michel
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Text Messages Not Being Sent
@BigMoose, -140005 HTTP_CLIENT_READ_RESPONSE_FAILED I think this is related to some networking issue. With kind regards, Michel
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Managing Portal Users
@apostolakisl, Yes, of course they can ignore license notifications and, yes, license is per ISY and not per user. If you want to bring them under your account: 1. Go to ISY | Configuration | Portal and revoke the other two accounts 2. Please send an email to support@Universal-devices.com with their email addresses so that we can completely remove them from ISY Portal 3. Once done, simply add them as additional users under your account With kind regards, Michel
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Managing Portal Users
@apostolakisl, It's always best to create those under your own account and just give the Admin access. Now, you cannot do anything with them and, furthermore, they are going to get license renewal notices because they are not tied to you. With kind regards, Michel
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Names limited to 29 characters
@otteporihs, The limit is 32. With kind regards, Michel
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New Dealer/Integrator Program
Hello everyone, Although we have always been grateful to integrators who have been installing and using ISY, we have been quite hands off. This is going to change! As such, we would very much appreciate your feedback on what we are about to launch shortly. As always, thanks so very much for your feedback. With kind regards, Michel
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Repair of 2413S PLM When the Power Supply Fails
@LFMc, Right on! With kind regards, Michel
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Admin Console "Notes" doesn't work with ISY Portal
@LeeFleishman, Thank you for reporting. We'll take a look.
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What is an ISY994iX?
@LFMc, This was a special last year. It's just ISY994i + the X10 Module + PLM + 3 months ISY Portal (which is probably expired by now). With kind regards, Michel
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Syncing NS data via UDI Portal errors
Hi James, Thank you. Would you please try the key and report back. In the meantime, we'll take a look. With kind regards, Michel
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Syncing NS data via UDI Portal errors
Hi James, just to be clear, the base URL is: https://my.isy.io/isy/<key>/rest … is that what you use? With kind regards, Michel
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UDI Mobile App not working right since last app update
Hi Mike, In that case, all you need to use is Locative. You don't need ISY Mobile App. Have you tried these instructions? https://wiki.universal-devices.com/index.php?title=ISY_Portal_Node_Server_Occupancy_%26_Locative_app_Instructions With kind regards, Michel
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ISY Slow processing during changes
@James Peterson, Please check your Program Summary tab and look for programs that are in Running state. Also, make sure you don't have any nodes with 1011 or Writing icons. With kind regards, Michel
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Random ISY reboot
@MrBill, Please send your error log to support@universal-devices.com. With kind regards, Michel