Michel Kohanim

@asbril, Definitely but it will have to wait till we get our Z-Wave+ certification. With kind regards, Michel

Hi fiskie, This is about MobiLinc Connect vs. ISY Portal. Switching between them is as easy as sending your UUID to support@universal-devices.com and request for a switch. With kind regards, Michel

@wmcneil, Does anything work at all with your charts? With kind regards, Michel

@J_Barrett, Thanks so very much for the feedback. How many Z-Wave devices do you have? And, when you move to 5.0x, do you go through the migration process? With kind regards, Michel

Hello everyone, Thanks so very much for the feedback. We had to put this since there were literally 20 others sellers selling ISYs on Amazon. And, to make matters worse, we had no clue where they got their ISYs from. In addition, some of those were returned to be fixed OR old ISYs were returned instead of the new ones. So, we just had no choice but to do this and 90% of the problems went away. I agree that we should make it more clear. With kind regards, Michel

Hi @J_Barrett, Connections depend on the interval between each request. Keep-Alive is about 500 m.s. So, connections in and of themselves is not an issue. The problem is that the socket is in close_wait on your computer. Based on our code review and some experimentation, we know for a fact that ISY receives the FIN and closes the connection (otherwise, your ISY would run out of buffer space). The problem seems to be that ISY's ACK is not received by the computer. So, the computer's socket stays in close_wait forever. Do you have any firewall software, VPN, or any other packet filtering software on your computer? With kind regards, Michel

@J_Barrett, We'll definitely look into this. Are you saying that this happens ALL the time or after Z-Wave | Heal? @db2ace2, Have you tried the Esc or Alt-Tab? I suspect the login dialog is behind the Admin Console. With kind regards, Michel

Hi @db2ace2, Thanks for the update. I don't think you're reaching a limit. When you get to this state, does clicking anywhere on the Admin Console produce a beep sound?

Hi Charles, Those come from 192.168.1.29. What is this device. Also, I would not consider this the source of the issue since they come in spurts and then go away. I suspect a node server of sorts. Can you please elaborate on what you mean by "Crash"? Does it just close? Do you get any errors? With kind regards, Michel

@starmanj, This link explains the reason: https://wiki.universal-devices.com/index.php?title=ISY_Portal_Amazon_Echo_Routines_FAQ#Why_is_there_is_a_delay_before_the_routine_is_triggered With kind regards, Michel

Hi Bill, Unfortunately I have no idea. It's best to contact SmartHome support. With kind regards, Michel

Hi RonnieB, Please elaborate. Have you tried Z-Wave/Exclude? With kind regards, Michel

@apnar, We'll take a look. With kind regards, Michel

@apostolakisl, We'll look into it. With kind regards, Michel

@starmanj, My pleasure and I think there's a good likelihood we can. With kind regards, Michel

@starmanj, Without getting into technical and development details, your understanding is incorrect when it comes to V3. With kind regards, Michel

@paulw, That does not make sense at all. Do you have a older backup you can try? With kind regards, Michel

@Goose66, I have personally known Steve for over 12 years and a) I know for a fact that he has done INSTEON installations around the world the most recent ones of which were in Taiwan and Brazil and b) he's also on UD's tech support team (when you call our tech support, he's the one who picks up the phone) and I have tons of emails from customers wanting to express their satisfaction with how Steve made their day. So, in short, as much as I have my own apprehensions about SmartHome, I do believe whatever Steve says. With kind regards, Michel

@starmanj, This is the limitation with Amazon V3 APIs. No guarantees but we'll try to see if we can trick it somehow. With kind regards, Michel

@starmanj, Unfortunately I have no idea what any of this refers to or what exactly we were going to fix. There are 1000s of ISYs on the Portal and they all work simultaneously. So, you having two ISYs should NOT be a problem. If you wish to elaborate more, we'd be delighted to review and offer advice and, in case of a bug, fix it. With kind regards, Michel

@paob, Already available With kind regards, Michel

@n8ur9irl, Please install the 32 bit version of Java. With kind regards, Michel

Hi @CopyRon, You don't have to change your credentials to ISY. For ISY Portal, click on the Users tab, then click on the email address you want to change and then change in the ensuing dialog.

https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop

Hi @Kentinada, https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop With kind regards, Michel