Michel Kohanim

@BigMojo Why are you restoring from the clipboard? You should restore from the export file. With kind regards, Michel

@Pascal, It should bring in all the sites you have as nodes. If you don't get them, please try the site_id parameter. If not please submit a ticket with your Polyglot Cloud logs for this node. With kind regards, Michel

Hi @dasFuuf, Please follow the instructions here. With kind regards, Michel

@Robert Messenger, The only explanation is that ISY is still using the address for the last PLM. Are you sure you rebooted ISY with the new PLM and then did File | Restore Modem? With kind regards, Michel

@MWareman, @bmercier mentioned that he would enhance our GH implementation to support this. With kind regards, Michel

@kartman_canada, Alexa groups are not identical to ISY groups/scenes. So, you are not going to see valid devices in the ISY scenes in the Alexa app. With kind regards, Michel

@jkraus, Yes, it'll take the values from the top level scene and copies them into each and every member of that controller. With kind regards, Michel

@dogla, Do you have any programs? If not, these are all coming from another device. Unfortunately it's very difficult to figure out where they are coming from. With kind regards, Michel

@ZManInNY, Please submit a ticket. With kind regards, Michel

@vdenis3399, What's your Admin Console version? With kind regards, Michel

@blueman2, Something is wrong with that dongle. Please send your invoice to sales@universal-devices.com and request for a replacement. With kind regards, Michel

@canuckcam, 1. Click on the red x next to the username 2. Delete and add the user 3. Delete from one add to the other 4. Revoke in the Admin Console, delete from one account, add to the other, Approve in the Admin Console. Alternatively, ISY can be in multiple sub accounts Unfortunately not for general questions. With kind regards, Michel

@david-4, The reason for sensors is that Alexa routines can get triggered based on them. Have you reviewed all the supported commands? With kind regards, Michel

@bshaver, Are you still having problems? With kind regards, Michel

@rccoleman, No, it's a bug. I just submitted a bug report. With kind regards, Michel

@rccoleman, Query does not read memory locations. What you see on the Admin Console is from what was previously saved and stored in ISY. With kind regards, Michel

@craigf and @inovermyhead, Let me check with @bmercier. With kind regards, Michel

Hi all, Once we get Polyglot cloud stabilized, all these will be rather easy. With kind regards, Michel

@ArunGupta2014, ISY makes an outbound connection to the Portal for both proxy as well as subscriptions. The error basically means that ISY cannot get out to the internet. This has nothing to do with your incoming http and https ports UNLESS you have created port forwarding rules for those. If you have, please remove them. Otherwise, it's almost a certainty that your router is blocking ISY traffic to the Internet. With kind regards, Michel

@ArunGupta2014, It means that ISY Portal subscription is blocked and being disconnected. This can explain why your routines do not work (status updates are not getting out to the portal). This usually happens when the router has packet filtering or parental control. In extreme cases, it could be a bad switch or the router firmware. With kind regards, Michel

@craigf, Can you please try with a device? I am not sure why adding a scene into a routine would result "turn on, 50%" (which will not work). With kind regards, Michel

@PhanTomiZ, It seems that the RTC in your unit may be going bad. Please keep and eye for recurrences and, if you see more, then it's best to send it in for repair or replace it. Merry Christmas. With kind regards, Michel

Craig, ISY scenes do not accept levels. With kind regards, Michel

@vdenis3399, Most ISPs do have email to SMS gateways. For instance, for Verizon it's your-phone-number@vtext.com …. Unfortunately it seems that Videotron is probably the only company that does not have one. Many complaints have been filed alas no response. With kind regards, Michel

@dantoronto, Have you linked your Google account to ISY Portal yet? With kind regards, Michel