Michel Kohanim

asperber, No, it does not auto query because there are NO APIs for that (it's an event and NOT a property). With kind regards, Michel

Hi Teken, Thanks. Can you please increase your log size? It could be that the SD Card is dying. With kind regards, Michel

Hi Teken, What do you mean by "Logs were full"? You could not download them? You could not read them? What exactly does that mean? With kind regards, Michel

Hi Teken, Can you please take a look at your error log to see what was happening right before the restart? Also, are you using 127.0.0.1 for the resource? With kind regards, Michel

Hi suderman, You should be able to so since - and if I am not mistaken - 2474DWH is 2474D in WHite. With kind regards, Michel

Hi Shafer, Please follow the instructions here: https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop With kind regards, Michel

Hi Moshe, Either the devices is defective or signal/noise. Please factory reset that switch | Restore device. With kind regards, Michel

strahan001, Please send your UUID to support@universal-devices.com With kind regards, Michel

@Mecheng70, Please send your error log to support@universal-devices.com. Please include your uuid. With kind regards, Michel

All, update on the recent issues with the portal: As per Amazon, there's a bug with a specific type of instance we use (m5.large) whereby it stops responding to health checks and then it will have to be rebooted (and moved to a different hardware). The problem is that we recently migrated to m5.large because of bandwidth problems with Alexa and cannot go back. We are actively working with Amazon to find a resolution. In the meantime, the load balancer is working properly: in case any of the instances go offline, the other will take over. On Sunday, may add another proxy to the mix just in case. With kind regards, Michel

strahan001, You should not have to do that. The questions are: 1. Is ISY Portal reflecting the correct state of your devices (name/address)? 2. Can you control these devices from the Admin Console or from the Web Interface on ISY Portal? With kind regards, Michel

Hi danny07, Most probably both. If we can do it locally, it would not be ethical to force people to pay for ISY Portal subscription. And if someone has an ISY Portal already they should have the option to install locally. With kind regards, Michel

Thanks Teken. 1. You can increase the log size to whatever you like through telnet (there's a limit based on the size of your SD Card) 2. Something "happened" is meaningless and unactionable. It's even more suspect when it's combined with such conclusions as "defeats the purpose" 3. Your other system that's bombarding ISY must have logs In short, please give us something we can act on. With kind regards, Michel

Teken, thank you for the report. Not sure what you had in mind. i.e. would you like us to speculate or would you like to actually find the root cause? If the latter, please provide a log of all your traffic to ISY and especially those that coincide with these events. Without this information, I can pretty much say "your ISY flew to the future and came back" and there's no proof to the contrary. You may also want to check the log and see if the dates are changed in the logs. With kind regards, Michel

Hi danny07, As Goose66 suggested, we are working on both: more node servers in the ISY Portal + a Node Server framework for developers in the ISY Portal. And, I totally agree with Goose66: ISY Portal Node servers will only be used for services/things that require cloud connectivity. It makes NO sense to move local things into the cloud. With kind regards, Michel

Hi sdcrane, One of the proxies was down between 10:44 and 10:57 UTC ... around the same time as this post. Do you still have this problem? All these intermittent issues revolve around one proxy the hardware for which was replaced (based on Amazon accounts). We will terminate this instance completely and recreate everything on a new hardware ourselves on Sunday. Cannot afford all the intermittent issues. With kind regards, Michel

DrLumen, Not yet but next in our list for investigation. With kind regards, Michel

Hello everyone, The server on which one of the proxies is running is intermittent. We are still in contact with Amazon. With kind regards, Michel

Hello everyone, Apologies for the inconvenience. One of the servers is not responding and we have escalated to level 1 support in Amazon. I will keep everyone posted. With kind regards, Michel

Barry, Please send your UUID and error log to support@universal-devices.com. Everything seems to be working fine on the portal/server side. Perhaps DNS related? With kind regards, Michel

Hello everyone, We are looking into these issues. With kind regards, Michel

Hi guys, Looking into it. With kind regards, Michel

Hi Mustang65, The issue is DNS related. What's your IP configuration? DHCP or Static? You may want to try these troubleshooting tips. With kind regards, Michel

bretta, Please follow the instructions here: https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop With kind regards, Michel

Hi Jeff, is this referring to me? If so, of course but it's best to submit a ticket so that we can track. With kind regards, Michel