Michel Kohanim

Hi FlaParrotHead, This is due to signal noise. Please try moving the PLM to a different outlet and one which is not shared with other transformers and power supplies. With kind regards, Michel

Hi johnstonf, Yes, that's correct. With kind regards, Michel

Duplicate

Hi curmudgeon, Please review:https://wiki.universal-devices.com/index.php?title=INSTEON_No_Status_Feedback_From_Devices With kind regards, Michel

abuttino, What does this mean? As per Z-WAVE specs, all you have to do is to Exclude your devices fro the controller to which you want to include. If that doesn't work the contact SmartThings support. With kind regards, Michel

Hi robin71, Here you go: https://wiki.universal-devices.com/index.php?title=ISY-994i_Series:Migrating_To_Your_ISY-994i With king regards, Michel

Hi jaycanter, No, backing up the current configuration will not help. If you have not changed anything since 6 month ago, then try that backup. But, before doing so, take another backup so that at the least we can get back to this configuration if needed. With kind regards, Michel

Hi Mark, Try a different power supply: anything that produces between 5 to 30 volts, min 500mA, and center positive. With kind regards, Michel

Thanks jaycanter. There seems to be some missing programs. It might indeed be your SD Card. Do you have a good backup? If so, you might want to restore it first. With kind regards, Michel

Hi jaycanter, Have you taken a look at the error log? With kind regards, Michel

Hi jaycanter, Is it just the error light or error and mem simultaneously? https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs.2FLights With kind regards, Michel

@DrLumen, Can you please send your error log to support@universal-devices.com and let me know the times that it rebooted (3:00 AM every night, correct)? With kind regards, Michel

@DrLumen, The program is called QueryAll. Do you have your ISY powered through a controlled outlet? With kind regards, Michel

asperber, No, it does not auto query because there are NO APIs for that (it's an event and NOT a property). With kind regards, Michel

Hi Teken, Thanks. Can you please increase your log size? It could be that the SD Card is dying. With kind regards, Michel

Hi Teken, What do you mean by "Logs were full"? You could not download them? You could not read them? What exactly does that mean? With kind regards, Michel

Hi Teken, Can you please take a look at your error log to see what was happening right before the restart? Also, are you using 127.0.0.1 for the resource? With kind regards, Michel

Hi suderman, You should be able to so since - and if I am not mistaken - 2474DWH is 2474D in WHite. With kind regards, Michel

Hi Shafer, Please follow the instructions here: https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop With kind regards, Michel

Hi Moshe, Either the devices is defective or signal/noise. Please factory reset that switch | Restore device. With kind regards, Michel

strahan001, Please send your UUID to support@universal-devices.com With kind regards, Michel

@Mecheng70, Please send your error log to support@universal-devices.com. Please include your uuid. With kind regards, Michel

All, update on the recent issues with the portal: As per Amazon, there's a bug with a specific type of instance we use (m5.large) whereby it stops responding to health checks and then it will have to be rebooted (and moved to a different hardware). The problem is that we recently migrated to m5.large because of bandwidth problems with Alexa and cannot go back. We are actively working with Amazon to find a resolution. In the meantime, the load balancer is working properly: in case any of the instances go offline, the other will take over. On Sunday, may add another proxy to the mix just in case. With kind regards, Michel

strahan001, You should not have to do that. The questions are: 1. Is ISY Portal reflecting the correct state of your devices (name/address)? 2. Can you control these devices from the Admin Console or from the Web Interface on ISY Portal? With kind regards, Michel

Hi danny07, Most probably both. If we can do it locally, it would not be ethical to force people to pay for ISY Portal subscription. And if someone has an ISY Portal already they should have the option to install locally. With kind regards, Michel