Techman

@ShawnW It appears that you PLM, even though it's "old", seems to be working. One other thing you can try, assuming you're on a Windows computer, is removing power from the Polisy, then deleting the Polisy temporary files which are located in the folder C:\Users\<your user name>\AppData\Local\Temp Delete the following files, then boot up the Polisy. If that doesn't fix things then open a support ticket.

@ShawnW I would first focus on your PLM. Run a PLM link count. Post the results Is the green led on your PLM lit? Run a restore device on one of your Insteon devices, does it complete without errors? How old is your PLM, and what is its hardware version?

From the config file: Release notes for: 5.8.0 - 01/01/2024 Fixed system crash (for Insteon users) Fixed subscription causing crash when bombarded Misc bug fixes Integration of sqlite database for recording events/property changes Node property history database - disabled by default

Being that's it's a brand new product it's possible that the current controller firmware isn't programmed to recognize it. You should submit a support ticket: https://www.universal-devices.com/my-tickets

What UD controller do you have? Do you currently have Zwave? An alternative might be just to buy game tickets.

The router should have nothing to do with the Zmatter dongle or Insteon devices. It's probably best to move the EISY away from the router in order to avoid RF interference. You should also not plug your PLM into an outlket that servicing other electronics as electricial devices can interfere with the PLM Insteon signals. It was most likely not necessary to factory reset you EISY as the problem appears to be some type of interference and not the eisy itself. You should also do an update packages on the EISY as there was an update to fix a few bugs. After the update your EISY firmware will still shop as 5.7.1.

Here's the cable

It should work, the MS draws very little current

It was most likely the low battery in your motion sensors that caused devices to turn on. I've had that happen..

@Steve Andrews Sometimes deleting and recreating a scene or program can fix issues

Try removing power from the Polisy for about 30 seconds then boot it up. Does it now recognize the zmatter board? Update: just saw you last post. Glad to hear it was just the cable. It's probably best to use a cable rather than connecting it directly as it puts less strain on the USB port.

Scenes have a slight delay as compared to programs, but it shouldn't take 5 seconds. Run a scene diagnostic to see if there are any issues

Did you check either the Zwave and/or the Zigbee boxes and then click on save? (see attached) The Zmatter board will work with the external enclosure plugged into a USB port or it can be mounted internally.

The PLM is the current version, it's rare for that to fail so soon. Try unplugging it for a few minutes. If that doesn't help then try a different USB port on the EISY and/or a new USB cable

Hi everyone, We recently posted the LED Flicker/Glow Eliminators on our store., we wanted to proactively let you know we have corrected some information on that product page. We had mentioned that the “Blue” version would be beneficial to use with our Dimmer (2-wire), providing adequate wattage for powering the dimmer if the load was less than the required amount. However, after further testing, we found that it doesn’t do this. Therefore, we adjusted the description on the product page accordingly. Please make sure to read through before making your purchase when these are in stock. Thank you, Insteon Support Team support@insteon.com

Is the green led on the PLM lit? What's the 4 digit date code on the PLM. What's the firmware version of the PLM? Have you tried replacing the USB cable

@Chas717 Here's the current migration instructions Eisy:User Guide - Universal Devices, Inc. Wiki (universal-devices.com)

It's possible that your portal password and your EISY password are different.

To view your EISY firmware version run this link in your browser: eisy.local:8443/WEB/sysconfig.txt (scroll down to view the firmware, see the attached screenshot) The current firmware is 5.7.1_7

The EISY doesn't have a serial port only USB ports for the PLM. In order to use the serial PLM you need a serial to USB converter. A USB PLM to USB connector on the EISY makes for a cleaner interface with less to go wrong.

You should probably factory reset your EISY, and the USB PLM, then do a EISY firmware update brfore migrating. What is the firmware version on your ISY. Do you have the 300 or the 500 series Zwave board on the ISY? Be sure to do both a an ISY and a Zwave backup before migrating, and exactly follow the migration instructions.

@MarkJames Remove power from the Eisy for about 15 seconds then boot it up. Your programs should then show up. You should also update your firmware and UI to the current versions

Be sure to follow the attached procedure when replacing the PLM Replace Modem.pdf

You should order the USB PLM. During migration not all scenes were affected. You should run the scene diagnostics on all your scenes to verify them.

The problem appears to be with the scene itself, the next step would be to delete the scene and then recreate it. During migtation there were issues with some scenes not migrating properly, that's most likely is the case with your scene.