Techman

Usually you should get a pop up that says your system is upgrading, after the upgrade is complete you should get a popup telling you to reboot Being thaat you're on 5.7.1_7 you have the current firmware. It's probably best to reboot your system.

@ShawnW Could it be that the Zmatter dongle isn't seated properly. You may want to try removing and reseating it. Worst case scenario, the dongle is defective.

The current firmware release is 5.7.1_7 What do you mean by "they keep swapping"? Are you using an external or internal Zmatter dongle?

Run this link in your browser : eisy.local:8443/WEB/sysconfig.txt and look for the attached info

Try running "upgrade packages". there was a bug in 5.7.1_7 that was corrected. After the upgrade you'll still show 5.7.1_7

Are your eisy firmware and UI the same version? Try putting the sensor into the linking mode, then do a restore device.

What firmware and UI versions do you have Do you have the zmatter dongle or the Zooz dongle?

When you installed the outlet did you use S2 security? When you try to turn the outlet on manually does the admin console show it as on even though it's still off? Set you event viewer to level 3 and then try to turn on the outlets and post the event viewer results.

Exactly what's not working? What controller are you using. What is its firmware and UI version? Being that's a battery operated device you'll need to have it within range of a dual band device, or close to your controller.

What's the make and model of the switch? What zwave controller are you using? Are you trying to control both oulets via a scene, or just one of the oultets??

Try deleting the program, then recreating it. Also verify that the time is set correctly in the admin console

All you need to do is to find the following files in Java temp directory (on Windows: c:\Users\[Username]\AppData\Local\Temp) and delete them. Or, you can simply search the computer for udi_*.state or ud_*.state file patterns: ud_finder.state udi_finder.state udi_frame.state udi_launcher.state udi_pgm.state udi_tree.state

@GDavis01 Are you downloading the IoX Launcher from this link? https://isy.universal-devices.com/start.jnlp

Try doing a factory reset on the switch, then a restore device. It's also possible that there's a program that has a link to the switch. Take a look at your log to see what's happening at 3:59am

Clear your java cache, be sure to check all three boxes, then download the newer IoX Launcher from here: https://isy.universal-devices.com/start.jnlp This will put an icon on your desktop for the admin console

Powercycle didn't help, ticket submitted UPDATE: Just heard back from UDI, it's a known bug. They expect a fix by the end of the week.

That would be the Trusted Platform Module 2.0. Not sure how to get that update as upgrade packages doesn't install it. It might be in the developer packages. I'll wait for comment from UD.

You probably have either a scene or a program that is linked between the office lights and you KPL

To do a factory reset on the switch you need to pull out the button, then push it in and continue holding it in until the switch starts beeping. Once the beeping stops then let go of the button. You'll then need to do a restore device. Pulling the button out then pushing in back in doesn't reset anything.

Try doing a restore device on that KPL. You may have some corrupted links After the restore, do another scene diagnostic.

I just ran an upgrade packages on the eisy from 5.7.1_5 to 5.7.1_7. Now eveytime I open the admin console I get the attached popup, Running upgrade packages again doesn't clear the popup

In your "then" statement What is "set basement light check" Is it a KPL button? Do you have any scenes related to that button?

What device is connected to your office lights? What controller are you using. What is your firmware and UI versions? It's possible that the link tables on the device that's conected to your office lights got corrupted. Right click on the device and do a restore device. You could lso have noise on the powerline and a device that's failing. When the lights went off did the admin console show them as off or still on?

Clear you java cache, be sure to check all 3 boxes, then download the curent IoX Launcher fromhere: https://isy.universal-devices.com/start.jnlp

@mikef137 What controller and firmware are you currently running? Make sure your firmware is up to date as there were a few bugs in previous versions.