Techman

@CMortimer I recall some users having issues with the MAC. Take a look at this thread Admin Console failing with "Unable to launch the application" on Mac - New user? Having trouble? Start here - Universal Devices Forum (universal-devices.com)

When you connect to ethernet the wifi should automatically be disabled. When you cleared your Java cache, did you check all 3 boxes, then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp

Being that the IOLinc is a powerline only device it could be that you're having communications issues, maybe due to powerline noise, etc. Take a look at your log to see if there is any activity prior to the garage door status changing. You might also want to create a program that emails you in real time when the garage door is opened and closed. That will help you narrow down the problem by giving you an exact time frame. Another possibility is that the IOLinc relay is sticking, I've had this happen on occasion.

The EISY uses different IP addresses for WiFi and Ethernet, so what you'ree seeing in the router is normal. Try removing power from the EISY for about 30 seconds, then boot it up. Also run the Package update on the EISY as there were some recent updates.

Is your router configured for DHCP? Are you using a static IP address for the EISY? Have you tried replacing the ethernet cable between jthe router and the EISY? Try clearing your Java cache, be sure to check all 3 boxes, and then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp

In the admin console, If you click on Help | About, what firmware and UI versions are shown? It sounds like your UI version may be incorrect. Clear your Java cache, be sure to check all 3 boxes which will delete the admin console icon from your desktop, then download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp If you're still have issues then remove power frrom the Polisy for about 30 seconds, then power it back up.

UDI has had some issues with the default mail server, not sure if they've been resolved. Make sure your email have both the subject line and the body populated otherwise the email will not be sent.

@Culvdave If you're still having issues after following @paulbatessuggestion, then right click on a scene that's not working, then click on diagnostics | Scene test. Post a copy of the test results.

Exactly what steps did you take that created your Polisy issues. It's best to use DHCP with a reserved address for the Polisy. Are you able to access all the features of the Polisy via the admin console. If not, then clear your java cache, including checking all three boxes, then download the current version of the admin console from here: https://isy.universal-devices.com/start.jnlp

It's possible that your Zmatter dongle has a connection issue with the EISY. If you're connecting it via a USB cable then try a new cable. If you're plugging it directly into a USB port try adding a short USB cable. If the above doesn't resolve your issues then here's the link to open a support ticket: https://www.universal-devices.com/my-tickets

Try using the default login to access the admin console: admin / admin.

Is your firmware and UI current? There was an issue with an earlier firmware version that could have caused your issues.

@diesel94 The link for the current version of the admin console is: https://isy.universal-devices.com/start.jnlp The version shown in the ISY cookbook is obsolete. You must clear your java cache, including checking all 3 boxes, which will delete your admin console desaktop icon, then click on the above link to install the new admin console icon, now called IoX Launcher

It's definitely time to open the box. The EISY is a major improvement over the now discontinued ISY994

Your best source of information is either the Wiki or this forum. If you have a question on a specific topic or issue post it on the forum and you'll usually get a fast response. The basic scene structure really hasn't changed much The admin console also hasn't changed much over the years The ISY Cookbook is also a good source of information. It's a little out of date but still very useful. The ISY-994i Home Automation Cookbook (universal-devices.com)

They were recently have technical issues with the default mail server. I think the issues have now been resolved as reported by other forum members.

Who are you using for the email server? In the email configuration have you selected HTML?

Have you tried accessing the Polisy via the admin console? If the 3rd led is blinking you may have a bios or signature failure. If that's the case then you need to submit a support ticket: https://www.universal-devices.com/my-tickets

If you transfer from your current ISY to a different ISY then the only cost would be the $125. If you buy the EISY then you would need the Zmatter module ($126) which is currently out of stock but should be back in stock soon. You would also need the USB to serial adapter for your PLM or you could buy a new USB PLM. Depending on how old your current PLM is you might be better off with a new PLM as some of the older PLMs had issues with their power supplies which caused them to fail.

I didn't realize that the modules could be transferred for a fee. The money would probably be better spent on a new EISY with free support. The ISY994 doesn't support some of the newer Insteon modules. You would have to purchase the Zmatter module for Zwave support and ELK access ($30) from the PG3 Store.

Verify that the Polisy is connected to your Router It's possible that your IoX Launcher isn't current. Delete your java cache, including checking all 3 boxes which will delete the admin console launcher from your desktop. Then download the current IoX Launcher from here: https://isy.universal-devices.com/start.jnlp Let me know if you're then able to see the Polisy in the admin console.

Being that the ISY994 is no longer supported you can't transfer any purchased modules over to another ISY994.

Remove power from the ISY then remove the SD card and clean the contacts with a soft eraser. The contacts can oxidize which can cause issues. If that doesn't help then you could try replacing the SD card which can fail over time. https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Replacing/Formatting_an_SD_Card Hopefully you have a reliable backup, and your firmware is up to date. Being that the ISY994 has been discontinued and is no longer supported, your other option is to move up to the EISY.

When you do a REPLACE WITH the devices must be the same. You'll have to delete the 2466DW and add the 2477D as a new device.. Your programs will have a void where the previous switch was so you'll need to manually add the new switch to each program.

@fegelmej Try removing the SD card and clean its contacts with a soft eraser. The contacts can sometimes oxidize which can cause issues. If that doesn't improve things then the card should be replaced with a high quality card.