Techman

It sounds like the link tables may be corrupted. Right click on the device in the admin console, then click on diagnostics | show device link tables. After the window populates click on compare to see if you have any mismatched links

Clear out your Java cache including all applications and then download the ISY launcher.

If you manually turn the switch on and off does the status show in the ISY? Try disconnecting the load from the switch and see if the status displays. It's possible that the driver circuit in the bulb(s) could be creating noise on the powerline that's interfering with the Insteon signal.

What type of device is it? Is it a dual band device? What type of load is connected to the device?

The launcher is now working with the Polisy, thank you

Here it is

Cleared the Java cache and I'm getting the same error as @tazman when using the ISY launcher. When do you think Z-wave migration will be available? When migrating from the ISY to the Polisy does the ISY still retain its functionality other than the Portal access?

X10 is alive and well. The Nokia line is Insteon rebranded and with a facelift.

A starting point would be the "Generate Topology" report which you can access in the Admin Console under tools. Screen shots of your ISY configuration and prints outs of your programs, if any, would provide good documentation.

The original Z-wave dongle used the 300 series chip, the current Z-wave dongle uses the 500 series chip. The latter has improved speed and range. The Polisy, which will be the ISY replacement, uses the 700 series chip in its exterior dongle. The 700 series offers improved performance over the 500 series. Currently in development is the 800 series which also has a long-range version with a 1.5 mlle range.

If, after you delete it and add it back, it still shows as a 6 button KPL then you'll need to follow my previous suggestion but then you'll also have to delete and reinstall it again.

When you do a restore device it rewrites the links in the KPL with the data links stored in the ISY,

These were most likely 6 button KPLs that were converted to 8 button. Try doing a restore device on the KPL which may correct your issue. If that doesn't work then do the following to reconfigure it to a 8 button KLP, then do a restore device. 1. Gently pull the set button out as far is it will go 2. Wait 10 seconds 3. While simultaneously holding the On/Off (upper left-most) button and the H (bottom right-most) button, carefully push the set button back in, flush with the trim frame 4. Continue holding the On/Off (upper left-most) button and the H (bottom right-most) button until the keypad beeps Keypad is now in 8 button mode

If you have any comparable power supplies lying around try switching it out. When you reboot the ISY do you get any activity on the front panel leds?

Here's a few things you can try: 1. Check the ISY power supply 2. In the admin console under tools, check PLM and SYSTEM status 3. Remove the SD card, clean the contacts with a soft eraser and reinsert. When you rebooted the ISY did the front panel lights show activity?. Is the ISY power light on?

Here's everything one needs to know about Z-wave https://z-wavealliance.org

Insteon has discontinued some of their product line. Some of the Insteon products are sold out do to either chip shortages or shipping delays. Unfortunately we've been unable to get a meaningful answer from Smarthome as to what was discontinued, what is delayed and when they will be restocked. UDI is currently developing migration software that will allow you to transfer your ISY data to the Polisy which is an updated replacement for the ISY.

The Polisy which is an updated replacement for the ISY does not require a membership or incur any fees if you use it on your LAN. If you want remote access via the internet then you would need a Portal membership account.

If you manually, or tried to, link to another device without using the ISY then you'll have link tables in those devices that shouldn't be there if you're using the ISY as your controller, so it's best to then factory reset those devices to clear their link tables.

Indeed, they're sold out. Looks like someone picked them all up shortly after I posted that they were available.

The HEX address for the Insteon devices is assigned by the manufacturer. The Z-Wave devices do not have a unique address. The ISY will assign the address at the time it's installed which is why you should rename it at the time of installation, however the address the ISY assigned to it will continue to appear in the topology report and will also appear in the ISY device status window

On the devices with the exclamation marks, right click and click on write updates to device, if that doesn't work then try "restore device". If the device is a battery powered device then you'll need to put it into the linking mode first. When you say hex numbers are you referring to something like ZW005? If not give an example. All Z-wave installed devices will initially show up as ZW001...... etc. You need to rename them when you install them so you'll know what they are. Under files | tools, you should run the "Generate Topology" report which will give you a wealth of information about your devices.

It's possible that the battery needs replacing

There are currently 7 USB PLMs available on Amazon Amazon.com: Insteon USB Interace PowerLinc Modem, 2413U - Dual-Band PLM makes controllers & bridges Insteon-compatible : Electronics

In theory any Z-wave certified device should work with the ISY 500 series Z-wave.