Techman

@dpierre When you open the IoX Launcher, what do you see? If it's blank, then click the add button and insert your device IP address: https://x.x.x.x:8443/desc. This would be applicable for the Polisy and the eisy.

Do you have the IoX admin console installed

Try removing power from the Polisy, wait about 30 seconds then power it up. Is the Polisy now showing in the admin console.

Are you sure you did a factory reset on the devices before you installed them 1. Remove the battery for 15 seconds 2. Press and hold the set button while installing the battery 3. Release the set button when the status led turns on

The Polisy replaced the ISY994, the EISY replaced the Polisy If your devices are Insteon then you need a PLM

My sensors are the same firmware and hardware versions. so, it's most likely not anything to do with your sensor. Did you try deleting the sensor from the ISY, rebooting the isy then adding it back as a new device.

@ISY4Me Make sure your UD Mobile is not connecting to your guest network, and that only the network you're trying to connect to shows in the Wi-Fi set up window in UD Mobile. Also try removing power from the eisy then allowing it to reboot. I had similar issues and the above suggestions corrected it.

It's possible that one of your programs is in a loop. Try disabling your programs to see if that helps.

In that case I would send an email to support@insteon.com and ask them if they eliminated the heartbeat node. Be sure to give them the 4 digit date code and hardware version printed on the sticker in the device. My devices all have the heartbeat node showing in the device tree.

@wes One other thought, Search your entire device tree, it's possible the heartbeat node got renamed and is displaying somewhere else in the tree RE: upgrading from 4.9.0 to 5.3.4 make sure to read the release notes as some user intervention may be required for scenes and programs

Do you have another open/close sensor installed that shows a heartbeat node, or do you have one that isn't installed that you could test? Either the sensor is defective, or depending on your device firmware version, maybe they eliminated the heartbeat node, which is unlikely What's the 4-digit date code and hardware version of your device. it should be printed on a sticker inside.

To factory reset an IOLinc: 1. Unplug it for 10 seconds 2. While holding down the set button plug it in and continue to keep the set button pressed in for 5 seconds 3. The IOLinc LED will blink once, then the IOLinc will beep as the LED turns back on

Make sure that your admin console is the same version as your ISY firmware. Try doing a factory reset on the device then a restore device. If that doesn't add the heartbeat node than I would uninstall it, factory reset it, and then re-install it If then you're still unable to see the heartbeat node, then you might want to update your ISY firmware to the latest version which has numerous bug fixes and improvements.

@wes Here's a sample of two programs I use to monitor heartbeat. The first program should be "enabled at startup". After you create it, manually run the IF clause to initially start the timer. If the heartbeat is detected, then the first program will restart the timer. If it's not detected, then the second program will run. Program 1 ----------------- IF Sensor heartbeat is not switched on or Sensor heartbeat is not switched off THEN wait 28 hours run program sensor heartbeat Fail (then path) ELSE (blank) Program 2 ---------------------- IF (blank) THEN send notification to your email ELSE (blank)

@Javi Yes, the app is set for local connection. All was working fine until I installed the latest update, 1.0.14. I tried rebooting the Android device yesterday without success. My LAN is a Wi-Fi 6 mesh system. I don't know what changed between yesterday and today, but all is good now

The Aeotec ZW078 is compatible with the ISY Here's their compatibility list https://aeotec.com/compatibility/ Note: the compatibility list contains devices and Hubs that Aeotec has tested and deemed compatible. They don't show the Polisy or eisy yet, but if they work with the ISY994 then they most likely will work with the Polisy and eisy.

It's on Wi-Fi. It's working this morning. I'm not sure what the problem was. I didn't change anything on this end.

The sensors use the Insteon RF protocol. You would need an Insteon dual band device, such as an on/off module, lamplinc module, etc. close to the leak sensor to relay the signal to the PLM. To receive notifications, you would write a program to send you an email or text when the sensor is activated.

The sensors are compatible with the ISY, Polisy and eisy

@Javi Just installed the latest UD Mobile update on Android 13. I now get "Starting Subscription" error when I try to connect to ISY, Polisy, and eisy. UPDATE: I'm now getting "unexpected close, failed to connect". and "connection refused" All was working prior to the update

@wes What is your ISY firmware and UI version What's the model number of the sensor you're adding

Hi everyone, Happy New Year! We started off 2023 with a ‘Lunch with Insteon’ webinar last Friday. Thank you for everyone who joined us. If you missed it, click this link Passcode Required - Zoom and use passcode zu.2Hs$U to watch the recording. I am excited to announce two new products – the Insteon i3 Dial (DS01) and the Insteon i3 Outlet (WR01). The i3 Dial is a modern take on the classic rotary switch that allows for a simple and intuitive way to turn lights on/off and fine-tune dim levels. The i3 Outlet behaves much like existing Insteon On/Off Outlets, but it should be noted that i3 products have been re-designed from the ground up. Also, both of these products are supported in the current version of Director but we are unable to support them in the Insteon for Hub app. On the product availability front, we just got in the Popular 50-Button Set for Keypads (2401BT50) and more On/Off Switches (2477S). Later this month, we will be getting in more On/Off (2635-222) and Dimmer (2457D2) Modules as well as Water Leak Sensors (2852-222). The Outdoor On/Off Module (2634-222) arrives at the end of February while Powerline Noise Filters (1626-10) and PLM’s (2413S and 2413U) are expected by the end of March. We are now offering PLM repair and Hub 2 data migration services, both of which people have been requesting. I do recommend watching the webinar recording as Richard (my co-founder) walks you through some of the important features of our mobile app. He shared that we are working on supporting I/O Module and Range Extenders within the Director app by end of February. He also announced we plan on supporting Thermostats and Mini-Remotes within Director. Another important Director feature we are working on is an in-app indication when a sensor is no longer communicating with the Hub. A dead battery is usually the culprit, but at least you will now know in a timely fashion when it is not sensing. I know this was a long update. So thank you to everyone who made it this far. I hope that you see that we do take your feedback to heart. You asked for the ability to have Hub data migrated. You asked for Thermostats to be supported in Director – and we initially said that was not going to happen. We heard your voices loud and clear so we dedicated resources to these two projects. I cannot promise we will check every box on every wish list, but I can promise we will always listen. Thank you, Ken CEO, Insteon Technologies

Try removing power from the eisy, wait a minute, then let it boot up, which can take a few minutes.

Here's the link for the Insteon (previously Nokia) rotary dial dimmer https://shop.insteon.com/products/i3-dial Not sure if it supports fast on/off, or if it supports a preset on level. Its firmware is field upgradable. The product is supposed to be available this month (1/2023)

@GRoehrborn When you updated your ISY firmware did you clear your Java cache, including installed applications, and then download a new IoX Launcher? In help about, does it show the correct firmware and UI versions? If not here's the link to the IoX launcher. Current ISY firmware is 5.3.4 https://isy.universal-devices.com/start.jnlp