Techman

What computer operating system are you running? Did you clear your java cache, including all installed applications before you downloaded the launcher? The ISY Launcher was renamed Iox Launcher. Try removing power from the Polisy for a minute. If that doesn't resolve the issue, then try the add button in the launcher

You can use any 12V 2A power supply. You can also purchase from UD: https://www.universal-devices.com/product/12v-1a-power-supply/

@TriLife Clear your java cache, including installed applications Download the IOX Launcher: https://isy.universal-devices.com/start.jnlp Note: the ISY launcher was renamed IoX Launcher

@gviliunas A lot of the zwave device vendors offer end user firmware updates. The current firmware for the MS6 is 1.15 At this point in time the device updates won't correct the issues. We need an updated UD firmware which should be released next week.

What's your ISY and UI firmware versions Are you on a MAC or Windows Try clearing your Java cache, including all installed applications, the download the IoX launcher: https://isy.universal-devices.com/start.jnlp

Clear your java cache, including installed applications Download the IOX Launcher: https://isy.universal-devices.com/start.jnlp Note: the ISY launcher was renamed IoX Launcher Are you on Windows or a MAC?

@greensuit Yes, there seems to be a problem with the Zmatter card not being able to set parameters and device status not updating. UD is aware of this and is hopefully coming out with a firmware update. @Chris Jahn Any progress on these issues?

@SteveT When you import your Zwave devices into the Zmatter card they will appear in the Polisy as ZY, that's by design per support. They are trying to reproduce the issue with the Multisensor 6. I also noticed that I'm unable to write any configuration changes to the Multisensor 6 My MS6 is also showing Celsius rather than Fahrenheit and I'm unable to change it, so there's definitely a communication issue between the Zmatter card and some Zwave devices. The problem started with the 5.5.0 firmware. Hopefully there will be a firmware update in the near future.

You can try a factory reset on the devices, then a restore device. It's possible that they got corrupted due to your previous issues.

Try the update again, if you're then still having a problem open a support ticket. Let me know what happens.

@Envirogreen It shouldn't take that long to update. Give it a little more time. You can also try removing power from the Polisy. If you're still having issues, then it's probably best to open a support ticket.

@Envirogreen If you do a package update, you'll get version 5.5.0 which has bug fixes. The 1011 means there are pending writes to that device. Right click on the device then click on "write updates" No need to do a restore device. Check to make sure the led on the PLM is lit. Also check your connection between the PLM and Polisy The UPS should have a FilterLinc between it and the powerline as it can interfere with the Insteon powerline signals.

Apparently, it defaulted to ON after I rebooted the Polisy. The Multisensor 6 motion is what triggered it. I don't see an "Assoc only" option.

Chris, I'm now getting a pop up box, when the admin console is open, every time the multisensor 6 motion is triggered. Note: The only device I have installed is the Multisensor 6 for testing purposes prior to a migration.

@Chris Jahn I sent in a couple of support tickets but they bounced back. Not sure if you received them. Here's the contents: 1. Zwave devices are showing up as ZY rather than ZW 2. Polisy 5.5.0 with current package updates, Zmatter board, Multisensor 6 When the motion sensor node is triggered, its status is correctly shown in the level 3 event log and in the Polisy status window. However, neither the level 3 event log nor the Polisy status window shows the motion off status which occurs 4 minutes after motion detection. The sensor motion display was correctly working with the Zmatter board and the previous Polisy firmware

@Ricka2 In Java, you need to clear you Java cache including installed applications Then download the admin console from this link https://isy.universal-devices.com/start.jnlp The ISY firmware and the UI must always be the same version.

I think as they've been changing the name over to Iox they haven't changed the menu items yet. It's the same with 5.5.0

Not a good idea to plug the PLM into a UPS as you'll lose the powerline interface. However, if you do plug it into a UPS then you should probably have a dual band device plugged directly into the a/c outlet near the UPS. It's also a good idea to plug the UPS unto a FilterLinc as the UPS can interfere with the Insteon powerline signals.

I was able to update to 5.5.0 with no issues. However, when I pressed the "Move to Zmatter Z-Wave button" my polisy locked up. The only solution was to do a factory reset on the Polisy. The Polisy is now up and running but I'm unable to include any Z-wave devices. Prior to the firmware update I was using the Zmatter board with the Multisensor 6 as my test platform, and all was working normally.

@Deane Johnson The blue light is the power led. It's possible that your ISY power supply has failed. If you have another power supply, 12 volts, 2 amps, try replacing your existing supply. Are the leds on the ISY ethernet socket lit

Start by clearing your Java cache, including applications, then download the ISY laucher: https://isy.universal-devices.com/start.jnlp If you're then able to access the admin console report back with the ISY UI and firmware versions

If you want to start from scratch, then you would have to exclude them from the ISY and then include them into the eisy

Here it is.

The ISY994 supports a 32gb SD card. I'm currently using one as are many other forum members. The following is from the link you provided. "The ISY994i takes a MicroSD card. The max size is 32GB. Please look for a card with the newer A1 rating (A2 also works, but will fallback to A1 because the ISY994 does not provide hardware support required for A2). All other process steps below remain the same.]"

Also upgrade your packages in the Polisy if you haven't already done so. Current Polisy firmware is 5.4.5 Current ISY firmware is 5.3.4 After the upgrade(s) be sure to clear your Java cache including applications, then download the ISY launcher