Techman

1. The range of the ISY Zwave dongle is somewhat limited so it's best to have a Zwave repeater within 20 feet of the ISY especially if the ISY is located in an enclosed area or next to equipment that could interfere with the Zwave RF signal. The ISY does not support an external antenna. 2. The 500 series Zwave dongle has many advantages over the 300 series board, greater RF range, improved firmware, and faster communication. I'm currently using the 500 series dongle with the latest ISY firmware with numerous Zwave devices and have not had any issues. Aeotec makes an excellent 500 series Zwave repeater which is what I use. Being that almost all non battery powered devices also act as repeaters I would first focus on the signal coming from the ISY, i.e. adding a repeater.

It's sad to see the direction that Smarthome/Smartlabs has taken. I had high hopes that the new owner, Robert Lilleness, would turn things around but that doesn't seem to be the case. I assume that the trade issues with China, the chip shortage and the pandemic have taken a toll on the company. The only other person I've spoken with over there is John Lockyer who is (or was) in charge of their product development. Its been a while since we last spoke. Are you familiar with him?

I spoke with Steve Lee several months ago, He left the company last year and no longer has an association with Smarthome/Smartlabs.

What's the Firmware and UI version showing in your admin console?

Did you update the firmware using manual upgrade from within the admin console Before the upgrade make sure that the UI and your current firmware are the same version. If so and you're still having a problem then delete the update file and download it again. Are you using a PC or a MAC?

Did you Clear your Java cache, including all applications prior to the update? Did you click only on the unziped update file ( don't unzip it)

The 700 series devices should be backward compatible with the 500 series, however some security features may not be available. As far as I know there are no plans for a 700 series board for the ISY. In the future the Polisy, which will probably replace the ISY, will most likely support an external 700 series dongle..

You need a Z-Wave repeater such as the Aeotec Range extender 7: Z-Wave repeater and range extender • Aeotec Range Extender 7 (ZW189) The extender should be placed no further than about 15 feet from the ISY. The range will be increased if you're using the ISY 500 series dongle rather than the 300 series.

If you have Zwave the Aeotec Smart Switch 6 or the Smart Switch 7 (available soon) would be a good replacement for the SynchroLinc

Take a look at this thread: Release 5.3.1 Test Build is now available - Current Release, Betas, and Bug Reports - Universal Devices Forum (universal-devices.com)

You might try this experiment: soak a piece of paper in salt water, then let it dry out. After it's dry place it under the leak sensor. If the paper gets wet due to a leak it should trigger the sensor.

Try removing the power from the ISY for about 30 seconds. When it reboots the other LEDs should show activity. If that's not the case you may have a bad power supply or another issue. If that doesn't help then send UDI a support ticket. support@universal-devices.com

Those devices are not supported in 4.8.0 Version 5.x.x supports them but you'll have to do some manual updating on programs and scenes. Here's the info on the latest ISY firmware version. Be sure to read all the release notes notes before updating. Release 5.3.0 is now available - Current Release, Betas, and Bug Reports - Universal Devices Forum (universal-devices.com)

Do you know what the firmware version is on your ISY Click on this link which will install the Admin console launcher icon on your desktop. Once installed, click on the icon to open your admin console. https://isy.universal-devices.com/start.jnlp

You're better off waiting. The newer PLMs have updated firmware, updated RS232 interface,, updated capacitors, and increased memory.

The ISY requires the serial version. Currently the PLM is on back order from Smarthome, you may have to wait until the end of December or January before they become available. It's also possible that an updated version of the PLM may be what's back ordered. This is what you'll need: Serial Modem Interface | HouseLinc Compatible |Smarthome

The test message you refer to is that an email or a text ? If the test text message is working then the problem is most likely in your program(s)

What operating system are you running When you cleared your java cache did you check all 3 boxes? Did you download the ISY launcher from here: Release 4.8.0 Is Now Official - Current Release, Betas, and Bug Reports - Universal Devices Forum (universal-devices.com)

Take a look at the Ring cameras. I believe that there's a Ring node server for ring.

Here's what you're looking for: INSTEON Random All On Events Random All On events are related to INSTEON commands being sent to the PLM from ISY and, on the other hand, one (or more) INSTEON devices sending events to the PLM at the same time and thus causing packet collision. RF/dual band devices increase the likelihood of this event since they send two packets for each signal. The combination of the following technique will dramatically reduce the likelihood of All On events: You don't have any programs that use Control for a device and then send a Scene command to a scene which includes the same physical device. So different buttons from the same KPL are considered one device Don't Use a Control for a device which is already a Controller for some Scene and then have the program send other INSTEON commands to other devices/scenes. This basically causes two or more events arrive at the PLM at the same time In addition, motion sensors with low battery, sometimes go crazy and start sending sequences of on/off every second or so. As such: Check Tools | Log for sequences of motion sensor on/off every few seconds and in succession If you do have those, change the motion sensor battery

I stand corrected, the newer Feit bulbs have concealed a a small driver circuit in the base of the bulb. These bulbs will dim almost all the way down and I have not experienced any flicker even at the lowest dim setting.

also, make sure the battery in the mini remote is fully charged and that's it's within range of either your PLM or a dual band device.

Here's the line of bulbs I was referring to. I believe that the Insteon dimmers use a TRIAC to reduce their output voltage. https://www.feit.com/product/810-lumen-2700k-dimmable-led/

Some of the earlier generation LED bulbs incorporated a driver circuit which, in some instances, responded to fluctuations in the line voltage, thus the flicker. The newer generation led bulbs, especially some of the FEIT bulbs, no longer use driver circuits, just an LED element. Not only do they run cooler but they also weigh less as they don't require a heat sink.

Did you go through all the troubleshooting tips in the attached video? https://www.youtube.com/watch?v=NMx5yHTU2g4 Have you added any new electronics lately?