Techman

The device sends either an ON or OFF heartbeat signal, the ISY or the Polisy just displays what it receives from the device.

My heartbeat program is set to run at startup. If the program doesn't receive an ON or OFF the THEN clause timer starts and will ultimately send the failure notification. The program needs to have the THEN clause manually executed when you first create it. I have a lot of battery-operated devices and have never had the program let me down or not received a heartbeat signal as long as the battery voltage was sufficient.

The on/off signal is sent by the sensor and usually alternates between ON and OFF, the ISY/Polisy only displays the status sent by the device. The heartbeat signal cannot be queried. It's sent out about every 24 hours but can vary by an hour, which is why I gave the program 26 hours to listen for the heartbeat signal. That way you won't get a false alert if the signal is delayed. Not sure why you're not seeing a change on the second device, maybe try deleting and reinstalling the sensor will fix it, or you can try doing a factory reset on the device then a restore device from the Polisy

The heartbeat signal status alternates between ON and OFF, this is normal. The following program can be used to send a notification if there's no heartbeat signal IF Control Heartbeat is not switched ON or Control Heartbeat is not switched OFF THEN wait 26 hours Send Heartbeat fail notification ELSE

@Michel Kohanim The "dark ages" doesn't sound appealing, any chance you could reach out to Ken Fairbanks for an update. I would assume it would be to his financial benefit to keep you in the loop being that you represent a fairly large Insteon user base. Do you have, or need, his contact info?

@cdave1252 Did you follow these instructions? If you're still have issues then try installing the 32 bit version of Java 1. Clear your Java Cache, including installed applications2. Go to https://isy.universal-devices.com/start.jnlp3. Click on the desired ISY row and, from the menu, choose the Admin Console

Make sure you have the "Insteon support" box checked on the Polisy configuration page. Did you move the PLM over from the ISY? Is the green power LED on the PLM lit and a solid green? Do you have another PLM to DB9 cable you can try? Are you using the one that shipped with the PLM? It's possible that if you've been "experimenting" with power outages you may have corrupted the PLM link table in which case you should do a factory reset on the PLM, then a restore PLM.

Support@insteon.com Not sure if they will respond, but this is the address they posted on their web page

The Aeotec multisensor 6 and soon to be released multisensor 7 are fully compatible with the ISY and Polisy. I use several of them and have never had an issue.

@MrBill Seems he's focused on the Hub subscriber email list and not the general newsletter list that he offered on the site and that some of us signed up for. I've sent several emails to Insteon support but never received a reply. I think he needs a good PR / Website person to reach out to the entire Insteon user base. At the bottom of this page is the newsletter signup option Store — Insteon

The above news release was posted by someone on Reddit. There has been nothing posted on the Insteon site other than the original 1st blog post I don't have a hub, but I originally signed up for their newsletter and updates. I have yet to receive anything from them. Not a great new beginning.

This email was sent out to Insteon Hub subscribers on July 7. 2022 Hi everyone, I hope you had a great 4th of July. It is hard to believe we are mid-way through 2022! I know it's only been a week since my last note, but things are moving fast so I wanted to give you four quick updates. Hub Subscriptions (Thank You!) We thank those of you who have already ordered a subscription. The response has been incredible and your early support of our efforts was very encouraging. To show our thanks, we will be sending you a $20 coupon* towards Insteon products once we have items in stock. If you have not yet subscribed and you order no later than July 15, we'd like to show our appreciation with a $10 coupon*. The free access period for everyone else is scheduled to end August 1, 2022 Here is the link to subscribe: www.insteon.com/store Hub Refurbishment For those of you with Hub 2's that have stopped working, you are now able to order a repair service that will refurbish your hub to the latest manufacturing specifications. For details, please visit www.insteon/com/store/repair-service-for-insteon-hub-2245-222 Replenishing Inventory Our factories are working to fulfill the orders we have placed! Full disclosure, we are truly restarting the manufacturing process so we believe product deliveries are "months", not "days" or "weeks" away. I know this is not ideal, but I promised to be up front with my communications and I will continue to set as realistic as possible expectations along the way. On-Hand Inventory We are moving closer to posting for sale the existing on-hand inventory - as limited as it may be. This is definitely more in the "days" to "weeks" timeline. Again, thank you. We run into new hurdles and celebrate the small victories daily - but we continue to move forward and we thank you for riding alongside us in this journey. Ken CEO, Insteon Technologies

Seems like a local network issue, try rebooting your router.

The Zooz 700 series dongle is for the Polisy only, The 500 series Z-wave internal board for the ISY is a proprietary device and is currently out of stock

Try factory resetting the lamplinc and add via the admin console.

Take a look at these threads

Here's the upgrade instructions. Click on the link below and follow them exactly. Ignore the beta reference. This is a stable build After the upgrade, you'll need to clear your java cache, including installed applications and download the ISY Launcher again

The 4.0.5 firmware is outdated and should be upgraded once you've got things stabilized Are you now able to access the ISY?

If you're using the ISY Finder then this is the window that should open. Clicking on the ISY line should open the admin console for the ISY after a short delay. The ISY needs to connect directly to your Router, or hub if you're using one with an ethernet cable.

You mentioned you were using admin.jnlp. Are you sure you're using the ISY Launcher and not what you quoted? "the admin.jnlp errors with "Unable to launch the application".

The ISY only supports the 2413S

Take a look at the ISY cookbook, not sure but there may be some helpful info in it. https://www.universal-devices.com/docs/production/The+ISY994+Home+Automation+Cookbook.pdf

You can try removing power from the ISY, then remove the SD card and clean its contacts with a soft eraser. then reset the SD card. If you're still then having the problem, it's possible that the SD card failed its rare but it does happen. Upgrading Your SD Card In some instances, you may want to replace your SD card. For example: • You are experiencing a blinking ERR light which could indicated a bad SD card. The ISY supports up to a 16GB SD card. Once your SD card is replaced, you will need to re-load the firmware onto your ISY as well as restore your configuration from a backup. Please be sure to have a good backup before attempting an SD card upgrade. With you ISY you have an externally accessible SD card. Simply unplug all cables from your ISY, pull out the old SD card, and insert the new SD card. You will also need to reload the firmware onto your ISY. Proceed to the paragraph labeled “Reloading The ISY Firmware and Restoring From Backup.

Make sure the ethernet cable is plugged into "Network" on the back of the ISY.The most likely error is due to ISY having a static IP address and the router blocking DNS from IPs not generated by DHCP server. If you have configured ISY with a static IP address, please consider Reverting to DHCP, Or Use 8.8.4.4 for the DNS server In case of using DHCP, you may consider using DHCP Reservation in the router such that ISY is always given the same IP address. If you have port forwarding rules in your router to ISY, please make sure that only TCP is forwarded (NOT UDP or both). If you are using DDWRT, PFSense, or any other home grown routers, then please note that DNSMasq will not work. --------------------------------------------------------- Clear your Java cache, including installed applications, then download the ISY Launcher https://isy.universal-devices.com/start.jnlp

@alambertus Try removing power from the ISY, wait about 15 seconds then power it up.