Geddy

@CoolToys look at the bottom of the list (I think). It’s whatever name you’ve given your eisy. It probably isn’t just ISY now. Neither the Polisy or eisy “shipped” with the query program as a default program. Many have just gone without, but many will add it (like yourself). It is used to update status for devices. If you don’t have an issue of out of sync devices you might not need it.

@wmcneil best bet is to contact UDI directly to ask them. https://www.universal-devices.com/contact-us/

@andrew77 this is an issue that others have commented on. I think there is an update if you run Upgrade Packages again. I know @DennisC had the issue and think he said it was resolved recently…maybe he can confirm. Otherwise, I think things work okay, but it is an odd error to have randomly.

@Jimini if running Polisy or eisy the process is simple: Open admin console and log in click on configuration tab click “upgrade packages” allow the pop up to remain on the screen Another pop up should appear after the process runs suggesting to reboot click “reboot” button while system is rebooting clear Java cache (checking all 3 boxes) download new start.jnlp from wiki or UDI Site (click on My ISY) run start.jnlp to put new IoX launcher on desktop Should be able to run IoX Launcher and your device should be found. If it doesn’t then try adding manually with IP or qualified name (see wiki for more info of adding manually) Once logged back into admin console check Help -> About to confirm firmware updated.

@bcdavis75 The issues you're having sound like it needs more attention than in this thread and possibly even a new forum post. I would suggest you open a support ticket with UDI to get to the bottom of your issues. https://www.universal-devices.com/my-tickets

Try to go to: https://##.##.##.##:8443/WEB/sysconfig.txt (replacing the #s with your Polisy IP address.) Then search for "UDX". It should read: udx-3.5.1_4 Polisy/eisy Admin Service When you said you "manually rebooted" did you pull power to the Polisy or use the "Reboot" button in Admin Console?

@CKlamkowski This new error looks similar to an issue had in this post: Please see if anything mentioned there works out. If not please start a new post in the OpenWeather area.

@andrew77 yes, if you right click on "My Programs" (or anywhere in the programs list) a menu option is "Find/Replace". You can search for device or you can search for raw text. If you've already deleted the old device it probably won't show up in any programs as it would error out. If you used the same name for the new device and didn't "replace device" (On the device you have an option to "Replace {device} with") it probably didn't put the new device into the old programs (I'm not sure if it's going to randomly restore a device if you removed it then added a new device and called it the same). Another option is to look at the summary tab and see if there's a recent run program (when you wake up). It's possible a recently run program will show you what's turning that light on if it's indeed a program.

@toddlock is there anyway you could add a Ring camera (Floodlight or Spotlight)? You could then use the Ring node server and the motion from that to trigger other device. The Ring lights can be another deterrent or you can set them not to come on and only blast the sprinklers I have a floodlight cam that triggers lights on motion in the middle of the night. So far it has worked really well.

@btreindershonestly, with it being a current version and Polisy I might suggest opening a support ticket in case there is an unknown issue in the 5.6.4. Uncertain what might be in the ZYCFG folder. Since Zigbee and Zwave are still being flushed out it might help UDI in some way to have this documented and troubleshooting steps they give.

@smileyw since we didn't get an update from OP on this issue it's not clear if they got it fixed with a support ticket. When you get the issue resolved please post an update to help others if it happens in the future. Having used PG3x on multiple browsers and even different computers (Win10 and Mac (with very old macOS)) I'm not sure why it wouldn't load for some (randomly). Only thing I can think of is to be sure you clear the browser cache, don't run any pop-up blockers or plugins that might be blocking sites.

Please open a support ticket with UDI to see if the can track down the cause of this. What is your current version for Polyglot? What device are you using? What browser are you using? Have you tried a different browser? What computer OS are you running? Perhaps @RedReiter83 can come back and update this situation. It's been two weeks. Certainly if they opened a support ticket this could have been resolved. And just out of curiosity if you browse to this site what shows up for you: https://polyglot.universal-devices.com/

@btreinders maybe @gregkinney can help you out as he just wrote something to do this. The underlying issue is that this shouldn't be necessary and issues should be addressed with the node server developer and/or UDI rather than thinking that just a random/nightly restart will "resolve" the issue. Not only would it help your situation, but could help the community as a whole for more reliable node server implementation. I run the Hue node server on eisy (PG3x) and don't have issues with it at the present time. In some early PG3x versions there would be issues after eisy update/reboot, but not in the last few months have I experienced a problem with it not running after eisy restarts.

@737simguy but you're still waiting to do a power cycle when you get back to the machine, right?

Sure thing. Looks like you've done almost all you can do to eliminate issues from the eisy side. Now you've just got to modify your future notification process to get timely notifications. Or modify your expectations of using antiquated options. And as I said above if you're experiencing that currently it might not always be that way. And everybody is encouraged to use an external account setup rather than the UDI Default account as a step to avoid such "volume" type delays if VZW imposes such. You've got to temper your expectations when it's a known issue and not just a sudden issue that you just happened to have been impacted by "recently". Good luck!

@mbking are you running any 3rd party anti-virus or firewall software? If so, disable anything running. If possible completely stop those systems (don't just snooze the anti-virus or firewall). Clear Java Cache (again) - make sure you select all 3 boxes (this removes the desktop icon for IoX Launcher) Delete UD*.state files (again - just to really clear stuff out!) Perform a full uninstall of Java (maybe using the Java removal tool on their site to remove any old versions of Java). Reinstall the current version of Java - if using Chrome to download it the best option is to perform an offline install (From here - https://www.java.com/en/download/manual.jsp) Run "start.jnlp" (make sure anti-virus and firewall programs are OFF) Run IoX Launcher Report back if this fixes it.

Yeah, you might have been "lucky" for a long time. It's not just UDI though, it's industry wide. And why you were "immune" to it longer than others is simply luck of the draw. What's strange is most seemed to report the issues during season changes (i.e. they had notifications when temp got too low (or too high) and realized they weren't getting alerts anymore). Sounds like you get alerts all the time and they just recently slowed. The update that @DennisC mentioned in the first was an patch that UDI released (no official announcement was made...just a comment in the IoX support thread. When local to the eisy please use this URL and look for "ISY-" and make sure it says at least 5.6.4_7 (as of today) https://eisy.local:8443/WEB/sysconfig.txt It's very possible that the eisy was sluggish and delaying the broadcast of alerts. If you do feel that it's still laggy and you've attempted other methods of not using the UDI default mail system and/or not sending email to text then you could attempt a support ticket to see if there is a way to test if it's the sending or receiving of the notification. Ultimately, there are different (most consider better) options than what you have "always used". It's just a learning curve to how to implement the changes. I find that if I don't get the results I expect from the forum search bar I use Google Site search. Searching like this would give a lot of results for your issue. Even just using site search for "vtext" gives a good idea of the issues others have had.

@apostolakisl what version of Windows were you updating?

This has been "documented" (i.e. commented on the forums) a ton of times. It's well known that alerts using the SMS/MMS systems are being filtered by many mobile service providers. Thus the draw of the notification system that has been developed. VZW is found to be one of the worst for delaying email to text alerts. While I expect that it could be your receiving side or something between point A and point B know that if there is high amount of traffic coming from the UDI "default" email system that it could be considered spam by some relay servers and therefore delayed in processing or even bounced anywhere along the way. It's long been suggested that people setup an extra free email (i.e. gmail, yahoo, outlook.com) and use their servers for sending. Even some have setup an extra account on their ISP and sent to the same domain so not to have an account with a free provider, but be careful doing that because you might forget you have that setup and change ISP and suddenly not get notices (again...the great advantage of the notification node server system) Steps for setting up a Gmail account are in the UDI Wiki and are updated to reflect the current process for additional security that Google requires. Just note that Google/Gmail also has a requirement that the account be active so make an effort to log into that account a couple of times a year. It's not really. The issues are self inflicted. Either search the forums for delayed text messages or even search Google for delays sending email to text alerts. On an individual test basis (i.e. if you sent from personal email to #@vzw) it might be instant, but consider the volume coming from a "default" mail server and how providers are filtering such alerts you get the picture that it's the cell provider that's causing the delay, not the sender. Further, email to text is a large target for spammers. Cell providers are trying to stop junk texts and email to text is one way they've tried to limit such abuse of the system. This might have once been the best way, but it's clearly NOT the "best" method now. An alternative some have commented using here is sending to an email that only gets ISY notices. Using a 3rd party app (like Spark email) that you can trigger for alert sounds and allow during "do not disturb" or "Focus" times so alerts are still received and it is ONLY an ISY/UDI alert. This is somewhat clunky (IMO), but if your "group" is not willing/able to get UD Mobile alerts and if you want them to continue to get alerts email is still fairly quick, and IMO acceptable option.

This doesn't work with the eisy. You can only use the UD Portal option to connect Mobilinc to the eisy. Should have thought of something else before doing this. UD Mobile is currently supported by UDI and actively developed to work with Polisy/eisy while Moblinc Pro hasn't been updated for several years. If you're going to learn a new system you should have read a little more before buying the Mobilinc Pro. Glad you got it to finally work! Yes, Moblinc does not see any node server items. I'm not sure if it works with Z-wave or Zigbee because I don't use them with the app so haven't tested them. (You're asking the wrong person about how a mobile app works because I rarely use any mobile apps for HOME AUTOMATION (it's automation for a reason...so you don't have to adjust it!) Moblinc works fine with Insteon devices just as it did with the ISY994 (for my instance). Use it and see if it does or doesn't do stuff you want. If it doesn't do things you want/need then you should follow @DennisC suggestion of getting UD Mobile. It's currently being developed by UDI and designed specifically for the eisy (and Polisy) and the future expansion that UDI has planned for their infrastructure. Good luck! Glad you appear to have things working again. Did you ever resolve your initial question about getting things working with Alexa? That link is in the first reply I gave you.

This is normal and expected. It's possible that you were using the IP address in the past and this time IoX Finder window actually found the local broadcast address for eisy.local and added it automatically. I've had "Not Found" display sometimes, but it usually goes away if you're local and on the same network. Unless your router is running some sort of VPN or VLAN setup it shouldn't be an issue. I've never let "Not Found" bother me if the addresses were there. It's more or less something goofed up in the cache. If you're worried about it you can clear the java cache, delete the UD*.state files (look for reference to these in the wiki) then download a fresh start.jnlp file and add the IoX Launcher to your desktop. More than likely you've got the IP address cached in the finder window and it automatically added the .local address when it found it today. Mine actually has 3 entries because I also have the UD Portal URL listed since I usually access from a laptop and have that address on hand so I can login when remote. As long as you're able to log in nothing you've seen is a concern.

@737simguy after you're back and perform a full power cycle let's see what happens. I think Michel has commented that another IoX update was coming this week so perhaps that will be out before you return and further improve some stability. As for sensitivity to power supply...I don't think it's all that sensitive and think UDI added a delay for internet drops so it wouldn't notify users on a brief drop (I think that was a big issue when the notifications first started). You mentioned having an eero router. Is the eisy connected via wire or wireless? If wired is it connected to the base/hub eero or one of the satelites? Also, when you get back and can access the device locally pull an IoX error log and a PG3x system log when you get the alert or within the same day. The next step I would suggest is opening a support ticket and these logs would be beneficial to UDI to review what's happening to further troubleshoot. https://www.universal-devices.com/my-tickets Ultimately though hopefully updating to 5.6.4 and a full power cycle might be a big step in the right direction. I don't recall seeing any reports lately about random disconnects, at least not like there had been previously. Safe travels!

@737simguy it could very well also be an internet connection stability issue. So unless you're there and know there's not a drop on the internet side you can't be sure just what's causing it. I know I've had a few drops over the past week or so, but we've also been having some internet issues (who doesn't on Comcast?).

Yes, 6 button press should power down the eisy and the led on the button will turn red. On the rare times it doesn’t perhaps an update is still running. It’s not instant, but has taken up to 10-20 seconds for me to have the light turn red. It appears it should be performing shutdown tasks before powering down.

@ggitchell as @DennisC suggests try updating again with the button press since you can’t get into admin console. Yes, the one button push is the process. It might not process if the system has been up for a while so perform a power cycle again then let it boot up and sit for several minutes then press the button once. Allow fair amount of time then press the button 5 times to perform a reboot. Then you can try admin console again. Just for our reference are you using the LAN or Cloud option to try to connect? Try the other if you’ve only been trying one. Just another tool of troubleshooting.