Geddy

Nope. Just another user, like yourself. Thus the suggestion to contact UDI through their site. That's always the most direct route. Especially during times like this where their attention is placed more on getting devices and getting things to other users.

Since I don't use IR I guess you're right. Nothing "receives" this. Perhaps you can contact UDI directly via their web contact options to express your thought over missing IR. Figured it was answered fairly obviously above and in the years since Polisy was released. Didn't see the need to beat the dead horse.

IR was removed in Polisy and not available in eisy. There are alternate options using node servers and IR devices as @lilyoyo1and @gzahar point out above. Doubtful it would ever be added back in.

Yes, for admin console access...just as ISY systems all have. It's been said that UD Mobile will certainly be an option and the goal is to have a Windows and Mac (M1/M2 chip) version (already running on macOS). Admin Console with IoX Finder (as we all know and love) will remain for quite a while.

@PGannon have patience! Original expected ship date was 12/27. @Michel Kohanim posted that they got a shipment in early and processed orders. Perhaps based on quantity received only a portion of orders were able to ship EARLY. Others will process as supply allows. It's the holidays! Do you really want to be spending time tinkering with home automation? The process UDI has usually will send an alert when a shipment is sent, but you can also keep checking your order status and it should update soon enough. Note too that the holiday shipping crush and now the nation wide winter storm will probably have elongated negative impact on shipping. Just let the process work. Happy Holidays!

@SSamuels I guess I'm glad it's working, but what you're saying is working now is not the issue you posted as your thread title. You were saying that PORTAL was down. And the file of screen shots showed that the Polisy was "offline" according to the portal. But now you're just saying that Polisy works with node servers. What happened to your Portal issue? You've simply ignored that. 😠 I'm so confused by what you think your problem was and how it magically resolved itself. Glad it did though. So guess you didn't follow any suggestions. It's just a Christmas Miracle. 🎄 You still need to use a different version of Java (current version is 8, update 351) not sure what you're saying is version 1.8.x. 😕

Locked thread as original question had been answered. Tagging onto old threads tend to cause questions (and solutions) to be hidden. Use the "Start New Topic" button to begin a new post.

I think you need to update Java. What OS are you using? If Windows the Java version downloaded from Java.com should be Version 8 Update 351 (currently). Step 1 - clear Java cache (select all 3 boxes so it removes IoX Launcher from desktop) Step 2 - remove/uninstall the current Java version and possibly run the remove all old Java versions (see Java.com site for this process). Step 3 - download Java from Java.com Step 4 - download new IoX Launcher from UD site (see wiki for link) When you get current version of Java and get logged into Admin Console make sure FW and UI match (Help -> About). Set memory setting again if needed….I’ve not needed it on current desktop or laptop Win10 systems.

Sorry...can't help specifically for Android devices. Perhaps others can. I know for the iOS world the Alexa app has some included geofence options to trigger lights when users arrive/depart depending on how the routine is setup. But I know others say that Android has been known to kill the background running apps so I'm not sure if that's a viable option. I think there has been some talk about tasker running something that's triggering as you enter/exit the geofence. Actually, I remembered a post earlier this year and found that @Jimbo.Automates posted this note about using wifi to trigger tasker. Not sure if this still works, but perhaps reading the comments in that thread would help. I know @Javi has commented that geofencing is in the plans for UD Mobile, but think it's still a ways off from being implemented. Hope that helps.

@SSamuels why hide generic screen shots in a PDF? Very unhelpful to have to download a file to only have screen shots. You can paste screen shots directly into your post (if on a computer). When posting you can double click the image after pasting it to make it smaller on the post and still be clickable (by the reader) to see a larger image (that has better quality than the images in your PDF). When you're logged into the Admin Console (locally) click on the configuration tab. Is Portal showing active? You might need to revoke and then re-add the IoP to the Portal to send approval to the device again. Please review: https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Cannot_Communicate_with_ISY_Portal

@EWhite a bit confused by your post. What is it you're trying to accomplish? What do you mean by "basic location services"? Yeah, what you describe will fail because ping is probably unreliable for what you might be attempting to use it for. Need more information to be able to help give options for what you're trying to monitor/do.

@waffles was going to reply sooner when I saw this, but was on a mobile device and was difficult to type. Was going to suggest doing just that. Especially the trouble devices. Typically I suggest people log into https://alexa.amazon.com/ (Smarthome -> Devices) and remove devices from there then tell Alexa/Echo to discover devices and try it out. If still trouble then remove again (if they appeared on the site again) and then perform a refresh/sync from UD Portal (button on the far right) If it was a few weeks it's possible that it could have been during one of the few outages that hit earlier this month. Then @bmercier suggested to re-enable the skill to re-link the portal account should have fixed it.

The email information you reference is with regard to z-wave migration from 500 series z-wave to ZMatter board. That's still in development/review. I'm not sure about an upgrade path for smart meter and might be something you have to contact UDI directly. Probably best to go through sales for this, or you can open a support ticket. sales@universal-devices.com Support Ticket process -> https://www.universal-devices.com/my-tickets/

The only way I'd see to be able to remotely restart anything would be through the admin console in the Polisy System Settings there is a "Reboot" button. I presume that would reboot the entire Polisy device. As @Bumbershoot points out you'd need to have port forwarding open to possibly connect to the device itself. Otherwise I've seen some comment on using Teamviewer to connect from a remote location to the local network (i.e. leaving a computer running 24/7 w/ Teamviewer running). You would then access it as though you were local. Otherwise, you would need a router that could handle inbound VPN system to put a remote computer on the local network.

Don't sweat it. Remember you can RENAME the device/item whatever you want it to be. You've left the default name of Polisy. The image you posted came from somebody that named it IoX. Just don't rename it "silly blue box". It will crash and take over your house and never give back control! If you're waiting for the eisy to show up then I'd sit tight on what you're running. Let things settle a little bit before you upgrade and have to fix what had been a working system just to convert to an entirely new system.

@Silversop As @lilyoyo1 pointed out, but might have referenced too generally is that what you've done is add the z-wave controller to your Polisy. That will only add z-wave devices to the ISY on Polisy (IoP) system. That will not feed/push devices to the separate controller (your ISY994). For you to have everything in one ISY system you would need to migrate the Insteon to ISY on Polisy (IoP) per the information in the wiki (Polisy User Guide) . Otherwise, you could run IoP only managing the z-wave network from there. Just know that the IoP and ISY994 systems do not talk back and forth so you wouldn't be able to maintain Insteon+Z-Wave devices with one program. Once you migrate to IoP then all Insteon and Z-wave devices would be on the same ISY system (IoP). Please make sure that you have been updating your Polisy along the way. If it is very out of date you might need to open a support ticket to get assistance bringing it current. Please pay special attention to the section about if your Polisy OS is below version 13 (in the wiki). Just for reference, log into Polyglot (hopefully V3) and take a screen shot of your version. I believe the latest version should show 3.1.16 for Polyglot (PG3 version). Should be http://polisy:3000 or http://##.##.##.##:3000 (where the #s are your ACTUAL IP address for your Polisy).

Might be best to wait and see how the migration process works out before planning further move. From the comments it sounds like they're very focused on getting z-wave migration worked out as soon as possible. 🤞

Should be a 300 series z-wave controller. You can go to 5.x, but the highest you could go would be 5.0.16C. Be careful if you plan to upgrade to that version because there were big (perhaps HUGE) changes from 4.x to 5.x. Make sure you read the steps if you do decide to update, but at this late game it might not be of value to you to upgrade. There's not much ability gained going to 5.x (5.0.16C in your case) without running a Polisy for PG3 (or rpi locally for PG2) to have access to run node servers. I don't know about eKeypad, but I also use Mobilinc and it works fine with 5.x (I'm running on 5.3.4 on ISY994). There seems to be issues with Moblinc on ISY on Polisy, but haven't attempted that route so can't comment further. Though it does sound like the developer for Moblinc might update the product to be able to be used with Polisy/eisy in the future. You should check with them for support options moving forward. At this point I might suggest just getting the eisy + ZMatter board and starting fresh. It's quite the task to update to 5.0.16C and then another task to learn the eisy+ZMatter system (once eisy is even out). You would be better served starting fresh (IMO) and also learning UD Mobile for the remote access. It's certainly become the go-to app for many around here. The ultimate question is what devices are you connecting to? If 100% of your z-wave devices are 300 series then you can use those, but it will be limited. If no devices have been updated to 500 or 700 (zwave plus) devices then you've got bigger issues than trying to figure out what controller you want to use. Note too that Elk is no longer handled as a module, but as a node server. So if you don't have a Polisy you wouldn't be able to connect to the Elk until you have eisy and IoX running and install the Elk node server. The Elk module would still work in 5.0.16C as it wasn't until you went to ISY on Polisy (now IoX) that you lost the modules. I'm not sure what "ISY Module" is. Do you mean ISY Portal?

@Mecheng70 the ideal situation was to be a migration path that would be possible with the firmware for the IoX on the eisy. Although, it appears there are some issues in that plan and it might not be possible or at least very delayed. Are you only controlling z-wave with the ISY994 or do you also have Insteon devices and a PLM connected? It sounds like Insteon/PLM should be straight forward migration (about like it was with ISY994 -> Polisy). The z-wave will remain the biggest hurdle for the time being. I've seen others comment that it's not wise to have two controllers running at once. It's kind of like replacing a home router. Turn one off, turn the other on and tinker with it to get it running the way you want it.

The Antennas come with the ZMatter card. https://www.universal-devices.com/product/zmatter-z-wave-matter-module-for-polisy-beta/ Do you have the ZMatter board already? You need to add that too. Unless you ordered the USB+ZMatter found here: https://www.universal-devices.com/product/zmatter-usb-z-wave-matter-module-for-polisy-beta-copy/

@snesgenesis if you have the Elk nodes in the ISY they should show up in HA when you have the ISY integration setup. Are you attempting to have them tied to both as a backup option for something? Or just trying to have the devices in HA as well as controllable in the ISY? I don't have Elk, but would imagine if Elk lost communication with the ISY that it probably wouldn't communicate with anything else in the same network (if you were able to have them connected simultaneously).

It sounds like it might be a context issue with Google Home itself. Do any open/close devices work properly or are they all doing this? I use Alexa so can't help on the Google Home side, but I've made routines that in Alexa where I can say "close the shades" and it's actually turning off shades. Might be something that @bmercier would have knowledge of if the "close" command is available in Google Home context.

Are you sure you were using the Mobilinc App? I've never seen such a warning from Mobilinc in the past. Additionally, Mobilinc isn't able to write anything to the ISY (as far as I know) so I doubt it would run any sort of firmware update. I've been using Mobilinc Pro on iOS for about 5-6 years and never had it act this way. Before you go too drastic and try to reset the ISY994 again (hopefully you didn't wipe it out when you tried earlier). We really need to understand what really happened. Something doesn't sound right in your first post. Be sure you confirm the light status on the front of the ISY994: https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs/Lights

Only way to get directly support from Universal Devices is to open a support ticket. While they do monitor the forums and help from time to time the likely hood of getting specific support here is a lot less than if you open a support ticket. https://www.universal-devices.com/my-tickets While I can understand your hesitation to updating the firmware as @lilyoyo1 suggested it's probably not a bad thing to consider doing once you get things sorted out. There appear to be a lot of "bug" fixes between 5.0.14 and the last 5.x update for z-wave 300 controllers (5.0.16C). It's possible not every bug was commented on (especially if it wasn't an identified bug at the time).

Lights on the front of the ISY994 - https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs/Lights "Only Error light blinking: ISY cannot communicate with the SD Card." It sounds like bad SD card. If you try reseating the SD card or lightly rubbing an eraser over the connectors don't work then the SD card is probably corrupt. And you need to follow the methods to replace. If you have a "backup" you can restore that once you get the device up and running again. Make sure you follow the steps for replacing the SD card (the ISY994 takes the microSD size and can support up to 32GB). Are you able to see if the ISY is connected by logging into your router? Try pinging the IP address for the ISY994. It's possible your reset further caused issues to a failing SD card and it's not starting up correctly so isn't making the network connection. If you still have problems it might be best to open a support ticket to get help: https://www.universal-devices.com/my-tickets/