Geddy

@beachfront71 doubtful that just updating broke the process. It’s been covered numerous times that email to text has been impacted by the carriers. VZW seems to be one of the worst delaying emails to text. Depending how long your message is you might try sending to number@vzwpix.com (MMS) and seeing if you get it through. Otherwise, there are methods discussed in the forums of how to use UD mobile and push notifications or Pushover and network resources to get push messages. You will need to search for alternate options. UD Mobile has notification setup help in the UD Wiki - https://wiki.universal-devices.com/index.php?title=Main_Page

Matter on Polisy isn't even going to be something until at least March. Do you mean the ZMatter card? Do you have z-wave devices? Otherwise, Polisy has been fully tested.

I know the feeling, but from the looks/sounds of it on the Polisy I'd say it's been fairly stable for the long run. With systems becoming more complex and a lot of "moving" parts it might not ever get as "stable" as the old reliable ISY99/ISY994 era hardware. Those were "nice", little boxes that did a couple of things really well. The Polisy, and now eisy, are new, complex devices that incorporate a lot of valuable expansion capabilities...and doing it very well. Many, here, have ported over to the Polisy without issues and continue to work just fine. The release of the eisy hasn't been as comfortable as many of us might have experienced in the past, but from the posts that Michel and others have made they are working really hard to get things sorted out as quick as possible. That's part of what I've tried to help with over the last year+. Trying to keep things a little more organized and on point. The Current Release area now only gets the release notice. Then a separate "support" post is made in another area. This way a "release" post doesn't have multiple pages of issues and fixes. That's now in a separate "support" thread. So the releases are all there. Old ones are moved to "Previous Release" when new versions are announced. It's really a lot cleaner (IMHO). For that reason, I feel that following that section is really key if you're wanting to keep up with releases, but don't want to read the forums daily/weekly (or sadly, even monthly). A lot of great information exchange happens here daily. Thanks. I remember @LeeG and learning a lot from his and other regulars as I was just coming online with the ISY994. I'm just here to help out by trying to keep things a little more organized and continue to encourage the great exchange of ideas and support these forums have always offered. I couldn't do it without some help behind the scenes and certainly not without all the great members of the forums that offer up advise and bring unique and challenging questions to surface.

You mean like this?

As @asbril states the ISY on Polisy has been updated to 5.5.2. If you tried running "Update Packages" from the IoP Admin Console then you might need to run some SSH commands. If you are familiar with that please review this post from @Michel Kohanim. Step 2 worked for me (and others) to get Polisy to update. You just need to add a shutdown command (sudo shutdown -r now). Then I would suggest running "Update Packages" again to make sure anything that needed to be cleaned up is handled by that script process. If you are not comfortable accessing the Polisy with SSH please submit a support ticket on UD's website - https://www.universal-devices.com/my-tickets Doubtful at this point. ISY994 has been discontinued and all development now is focused on eisy (and Polisy concurrently for a couple of more years based on comments). If any major bugs are identified in the ISY994 system I think UD would update, but that's been fairly stable for quite a while now that I doubt updates will be necessary. For future reference, all system updates are being posted in the Current Release Announcement area of the forums. You can follow that area and the forums should email/notify you when new posts are made. You can then visit to read the release information and determine if it's time for you to update.

5.x updates were not super "critical". They started the ability to use node servers for ISY (previously with Polyglot Cloud and more recently Polisy and eisy running Polyglot v3/v3x). UD mobile does need 5.x to connect to the ISY. It depends on what you've been using (if anything) to remotely control the ISY994 other than the admin console. If you're happy with any app(s) you might be using and have full functioning ISY994 at Firmware 4.9 then I'd say there's no real major need to upgrade beyond the point you are at. If you were to get new hardware (eisy and ZMatter board) the migration is somewhat more difficult from 4.9 (if not impossible at this point). Depending on the size of your system it would be something to consider if you didn't want to setup everything fresh in the new hardware. Also, in your first post it appears your UI/FW don't match. Firmware has "OADR" while the UI doesn't. If you're using IoX Launcher (formerly ISY Launcher) then they should be matching. Just something to watch for. You may need to relocate the ISY994 closer to that device or bring the device closer to connect to the ISY994 then return it to it's location for the network to mesh/repair itself. I think there was a way in the 4.9 firmware to repair z-wave, but never used it so couldn't help you with those steps. (In the wiki it references: Z-Wave | Tools | Heal Network).

Please don’t. You’d get quicker answer by starting a new topic. Try clearing Java cache first then redownload a fresh launcher from UD site or wiki. If that doesn’t do it, try this: https://wiki.universal-devices.com/index.php?title=Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored Look for "udi_launcher.state" and delete that file. One issue I continue to have is my eisy isn't auto adding to the list.

OH! You're meaning you can't connect via a 3rd party app. Sorry, you posted in the ISY Q&A. Figured you were trying to connect with IoX Launcher. You might need to contact Mobilinc support for that issue. You should try locally (as @Techman states) using IoX Launcher (formerly ISY Launcher) to make sure the ISY is actually online locally. From there you can then hunt down the issue with not being able to connect to a 3rd party app. There's a Moblinic area in the forums that you could post in and possibly get help there or try Mobilinc's site for support.

Check here: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Can't_Find_eisy

@PapaBear what are the lights on the front of the ISY994 looking like? https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs/Lights It's possible that you power cycled your ISY994 before the Comcast gateway was completely back online and the ISY994 might not have valid IP. You should be able to power cycle the ISY994 again and it should reconnect. Monitor the front lights when you power it on. If you're using a PLM make sure the PLM is plugged in first and has a solid green light before plugging in the ISY994. Other possibility is if you had Static IP set on the ISY994 then it could be blocked by another device that took that IP address when the Gateway came back online. This is why it's suggested just to handle DHCP reservation for the unit at the Gateway/Router level rather than assigning it at the device level.

Some documentation is in the wiki eisy user guide found here: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Can't_Find_eisy These specific buttons have not been addressed yet and are from the Polisy side so not sure if/how they apply to eisy at this time. I’m sure UD will update and provide more info as they are worked out. I’d say don’t push random buttons if you don’t know what they’ll do and if current processes don’t specifically suggest pressing those buttons.

@SLiss and @EWhite have either of you tried this (from the Wiki)? https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Can't_Find_eisy You might need to add manually. If you’re pinging the device (or connecting via SSH) then you know the IP Address…..follow the process to add using the known IP.

@dbwarner5 mine didn't appear to be in a loop either. I never tried to figure out what was running. I just knew it wasn't doing anything and went with the second part that Michel posted and it processed the update just fine. I don't mean that you would have a choice to skip something. That process of updating should bring you all the way up to the "current version" as of this moment in time. Meaning it wouldn't update to 5.5.0 then you'd have to update again to 5.5.2. You should be able to run the command and once it updates and reboots you should be at 5.5.2. Oh, and after running the updates I think I ran a shutdown command in SSH. I then went back and ran another "Update Packages" just to be sure it was cleaned up. I think others commented about doing that too.

I don't think so. There were some errors a couple of weeks ago trying to go from 5.4.5 to just 5.5.0. I thought they were sorted out, but maybe not. Check this solution offered by @Michel Kohanim. Step #2 resolved for my update problem at the time. Going from 5.5.0 to 5.5.2 seemed to work just fine. You might skip 5.5.0 if updating at this point. I forget which update got me a little worried as I had a solid left light and blinking 2nd and 3rd lights, but after a while everything finished and was working fine on the Polisy.

@br928s4 Did you happen to have ISY Launcher installed on the computer previously? You may need to clear java cache even though you say it's a fresh download of Java. I ran into this issue ages ago after a simple Java update the icon went away and never added when running start.jnlp. Clear java cache (make sure all three boxes are checked). Then try running start.jnlp again. That should add the UD IoX Launcher icon (ISY Launcher has been renamed IoX Launcher).

IoX Finder = ISY Finder They are the same. UD changed the name a little while back getting ready for the eisy release, but they act the same.

That's okay. Moved it to the proper place. First and foremost - make sure your User Interface (UI) and Firmware match when you do log into Admin Console. That can bungle up some GUI issues. UI/FW must match exactly (including date/time code). Did you get a power supply that was proper voltage output? from the wiki: "You can try any power supply that outputs anywhere between 5 volt and 30 volts,center positive, 2mm barrel connector" (But I'm sure you checked that from your previous thread) What you're experiencing now seems to indicate some issues with antivirus software. Are you running any 3rd party anti-virus or firewall programs? You need to turn those off, clear java cache (be sure to select all three boxes in this process), then run fresh download/install of IoX Launcher (previously ISY Launcher, aka start.jnlp) that you download directly from UD site or UD Wiki. https://wiki.universal-devices.com/index.php?title=Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop Java Cache options:

True, they're not available these days, but there are repair service options. One by the new Insteon and one by a fellow forum member through ebay - https://www.ebay.com/sch/nilachidatasystems/m.html Not sure how Homelinc is talking to these devices, but that's great if it's not having to talk through the ISY. And Keypads (do you mean like the 6 button or 8 button Insteon switches?) should control everything locally just as they always do. What is HomeLinc? To me that's just a garage/gate opener remote. The new Insteon is there to support their devices. If you might contact them they might be able to troubleshoot the device. Even if connected to the ISY. Otherwise, new PLMs are expected to be in stock early in 2023 so you might be able to find one sooner than later.

@andrew77 not sure if it would help at this point, but in the programs tab you can right click on a program and next to last option is "Find/Replace". It opens this window: You might be able to figure out what devices was missing. It also gives the option to find "Raw Text". I haven't used this much in the past, but know it's an option. Might allow you to find all the places you have this "Response type 10" showing up and you can follow the bread crumbs back to what device was being referenced. More than likely it was a node server that either is no longer installed or not connecting correctly. If you're running node servers. Here's an old post that referenced this when upgrading to 5.x: (Found with Google Site Search)

@bmarsh What device are you trying to upgrade to 5.5.2? Recently you posted about updating your ISY994. Note that 5.5.2 is only for Polisy and eisy devices. The last release for the ISY994 was 5.3.4 found in the Current Release area of the forums.

Sorry...don't know about the steps. Just providing the link to the information that OP was asking for. My guess is this might be for people (like me) that are running a Polisy, but pushing data to the ISY994. So restoring the Polisy to eisy might put the ISY994 information into the ISYs menu on eisy dashboard. Just guessing. Again, don't know...haven't tried the steps. Just provided the link.

General steps seem to be in the wiki. https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migrating_from_994/Polisy_to_eisy I'm not sure I understand your question (or overall post as you ask the question then appear to answer it yourself). For the z-wave/ZMatter questions I can't answer that. I hadn't used Z-wave in the past so just connected the ZMatter dongle and about to setup first Z-wave device. Hope it is simple. I've always just had Insteon primarily for the ISY.

I don't think it's available any further. Seems like Portal Occupancy was also part of Polyglot Cloud that got shut down in Feb 2022. I know others use Locative on iOS to trigger geofence events, but not sure how it is being done. Perhaps if it had been setup prior to shutting down of PGC something is still working for them.

How are you trying to connect to the web interface? If just typing in the eisy IP make sure you add :3000 to the end of the IP. So it shoudl be: http://<eisy.ip.ad.here>:3000 Otherwise you can access it from IoX Launcher: (Selecting Polyglot V3 option) If you can't access it how do you think you can tell it's running?

No, I meant like a 3rd party app or UD Mobile. Even though some will suggest that 170001 errors are informational and could be ignored I wondered why you had "[UDSockets] RSub:32 error:6" following that. It was as though a 3rd party app was leaving something open in a connection with the ISY. Perhaps that the node server, but don't know enough to say for sure. I had seen Mobilinc put errors into the log with UDSockets in the past (long, long time ago) so made me wonder. Indeed. If you've worked with the node developer and they suggest it's ISY related perhaps the best step is to open a support ticket, provide the error log from the ISY. What device are you running the node server on? What version of Polyglot are you running? Are you using a Polisy or 3rd party device running PG2? If might be good to also include the Polyglot log package in your support ticket. Submit a Ticket: https://www.universal-devices.com/my-tickets Good luck! Post back how this gets resolved.