Geddy

You should upgrade your Polisy though. I think most of us have seen that not keeping the Polisy (and now eisy) updated can sometimes cause problems. Thankfully, the update process is fairly simple by just opening the Admin Console for IoP (ISY on Polisy) and hitting the "Upgrade Packages" button. With the Polisy there will be 4+1 beeps when the process is complete. If you can't hear the beeps then hope you can see the LEDs on the front. Once the two right lights stop flashing and you have a solid left it should be complete. You can keep up with what is the current version for your device(s) in the Current Release Announcement area of the forums. If you don't visit the forums often then I suggest you click on the "Follow" button on that page and setup notifications to email you when new posts are made. Actually, I just did this today. I migrated from ISY994 running 5.3.4 to eisy running IoX 5.5.3 and PG3x 3.1.18. There were a couple of road bumps, but in all I'd say it took less than 30 minutes to migrate everything. I have about 40 Insteon devices, 1 (new) z-wave device, and 2 node servers. I only migrated the Insteon install as z-wave was new for me. Since I only had 2 node servers and didn't have anything using them (at the time) I just started over with those and they installed great. UDI has released several updates since eisy was released that have really improved the performance. I expect this to continue as more bugs are found and ironed out.

Thanks for the heads up. New forum added! Post moved into it. https://forum.universal-devices.com/forum/414-eisyir/

Did you follow step 12 of the migration process in the wiki? https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Migrating_from_994/Polisy_to_eisy

If you just got the eisy and it shows IoX version of 5.4.5 then it needs to update. When you log into the web dashboard of the eisy what is the version of PG3x? There was previously an issue with updating devices around that version, but I thought UD reported that was corrected and devices should update correctly again. If it is not then please open a support ticket - https://www.universal-devices.com/my-tickets IoX current version = 5.5.3 PG3x current version = 3.1.18 (as of time of this posting - referenced here: https://forum.universal-devices.com/forum/339-current-release-announcements/)

From the "UI"? There was never a way (that I recall) to submit a ticket from anything other than directly on UD's website. Need to login to: https://www.universal-devices.com/my-tickets/ The email method hasn't been working for a while so the only way is to submit a ticket is through the site. Looks like it's just suffering some font issues. The link is there, but it's very hard to see given that the font color must have changed.

No, topic suggests this is for z-wave migration. "How to migrate to ZMatter Z-Wave using an ISY-994 Backup" Perhaps checking out the wiki eisy user guide would help with other migration questions.

@TRI0N yes, the link to “more info” in the Hue NS remains broken. I usually just find the PG2 page on GitHub. There is a PG3 repository, but think the basics are still the same as PG2. Here is the info: https://github.com/exking/udi-hue-pg3 But I think most of this is also in the setup area of the node server.

So you must have missed the steps in setting up the eisy with UD Mobile that setup a trial with UD Portal. I think it was in all the release and setup information that was initially released. It was certainly in the videos that were made available to help with the onboarding process originally. And it’s in the wiki, but does appear there is a dead link to the actual migration part….but it should be the same/similar to the ISY994 to Polisy process…. https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#Setup_ISY_Portal_for_Remote_Access/Alexa/GoogleHome/IFTTT Polisy migration link info: https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Migrating_from_994_to_Polisy And in case you missed it….here is the wiki for using UD Mobile to setup the eisy. In the linked video it mentions the portal trial about 55 seconds in… https://wiki.universal-devices.com/index.php?title=UD_Mobile#eisy_WiFi_Configuration

Agreed, the "announcement" still mentions the beeps, but I mentioned in my reply that the eisy doesn't have a speaker so the beeps don't matter anyway. Those instructions were written for Polisy users and are still being used (even for eisy updates). I also mentioned in my reply perhaps allowing 30 minutes as some have suggested they waited that long and it was ready to fly. It has been a while since I ran old updates and I don't time how long I wait as I'm usually off doing other things and come back to it much later. No. I don't get why people assume that flashing the hard drive helps. It's not needed...and there's other ways to handle it. Great! I was going to give you a link to other steps that would have resolved it, but glad these worked. They aren't the suggested route now because one of the steps might upgrade everything and things in freeBSD have been known to break things in UDI's setup in the past. So now that you're at this point please just keep up to date by following the "Upgrade Packages" button. Glad you got lucky with one that did. Many others have posted even after upgrade the NS didn't start or didn't feed the nodes to the IoX system correctly. That's why the reinstall was needed. Make sure it's working as expected on Admin Console. You might still need to reinstall for it to properly handle everything.

You can't use HTTPS in the Polisy to connect to the ISY. It needs to be HTTP. Wiki instructions: https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#ISYs Step 3 = Make sure you use HTTP and not HTTPS If you mean via IoX Launcher then see this section: https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Can't_Find_Polisy

Glad you got it to work. Was just getting here and was worried with the prior post that it was unzipped. I recalled you were on macOS and know it does some strange stuff with zip files. I don't directly recall (without going and reading the directions again) if there's a step saying "don't unzip the file", but it's always been said elsewhere..."don't unzip the downloaded file". The ISY994 handles everything in the process. Something tells me quite a few people might be doing this when Insteon gets them in stock (soon). Actually I've never looked at the Lutron product line so not familiar with it. I've found the Insteon that I have solid enough and manageable for what we need. I am happy that Insteon is back and bringing products back to market so if/when there is a need to replace something there's an option available. Happy reading!

I haven't used z-wave with the ISY994, but I thought the most recent upgrade included a path for migration to Polisy+ZMatter. Read the release here: Or maybe more specifically here are directions that @Chris Jahn posted recently too that should help: It's certainly possible to keep the ISY994 running (primary controller though...not sure why you think it is secondary) and push information from the Polisy Node Servers to the ISY994. It's just the intention was to have the Polisy (and now eisy) completely replace the ISY994 as the Polisy/eisy have more processing power and allow one device to do it all now. But I see no problems running my ISY994 and pushing node server info to it from the Polisy. (But I'm soon going to migrate everything to the eisy.) The Polisy is "fully functional". Has been for quite a while (IMO). I think it was just there was no true "migration" path for Z-wave until recently. Insteon migration had already been achieved on the Polisy and Node Servers are in strong development for the Polisy. There really should only be one hub controlling things. I wouldn't try to have some devices on ISY994 and others on IoP/ZMatter. If you've got ZMatter installed in the Polisy and it's working then following the steps above should get you migrated and everything to the Polisy.

First off...your eisy needs to be updated. Your PG3x version needs to be 3.1.18. And in the process will probably upgrade IoX to 5.5.3. There were bugs in PG3x 3.1.16 that did not allow node servers to install or run properly. That was fixed in 3.1.17 and further updated in 3.1.18. To update please use the Admin Console -> Configuration Tab -> Upgrade Packages Please see the release info for both releases in the Current Release Announcement area of the forums. ALLOW A LOT OF TIME for the upgrade to process. Some have suggested even allowing 30 minutes. There is a lot of processing going on. The eisy does not have a speaker so there will not be any beeps and no flashing status lights so there's currently no way to really know when it's done. Just allow a lot of time. Note, that it's possible that your user/password might reset to admin/admin, but I cannot confirm that is happening. Once updated you should "reinstall" the node server. Do NOT remove and re-install, but just find the button to "reinstall" in your "purchases tab" in PG3x. Report back after doing these steps and let us know if fixed or if other issues exist. Good luck. PS: If you allow enough time for the update to process and it did not update PG3x or IoX then you might need to open a support ticket. I know on Polisy there were issues updating beyond IoX at one point, but forget the version number that additional SSH steps were needed. Support would be able to assist with that information.

In theory the eisy will be as easy and reliable as the trusty ISY994. I know for the past several years the Polisy was very stable for Insteon only based systems. Right now the eisy is going through some initial release growing pains, but UDI is hard at work getting the bugs/kinks worked out to make it the reliable controller we all know and depend on. As @Techman and @tazman you will need the PLM as that's the only way that the ISY system (running on ISY994, Polisy, or eisy...now just called "IoX"). Depending on the model of PLM you have will determine if you need anything extra to connect it to the eisy. The only way to connect the PLM to the eisy is via usb. If you have a USB model PLM then you're ready to go. If you have a serial PLM (note, that it probably just looks like a network cable plugged into the PLM and to the ISY994) then you need to find the serial cable that came with the PLM (it was tucked away in the packaging...if you didn't keep it then you nee the kit that @tazman is referring to. Once you have the serial (DB9) end you then need an adaptor (part of the kit that UDI sells, or can be purchased online - there are links to it in other threads - look at the eisy packaging thread). This adaptor will attach to the DB9 end of the serial PLM cable to convert to USB connection to plug into the eisy. Lots of words for a simple process, but wanted to try to help. The ISY994 was released many years ago and probably stopped wide production about four years ago. About three or four years ago the Polisy was introduced and probably widely available about three years ago. Due to the worldwide chip shortage and other component shortages UDI was unable to source what they needed to continue building the Polisy. So they developed the eisy and just brought it to market. Like I said...still going through some release growing pains, but getting there with every release. Hope this all helps. And most of all...welcome to the forums!

That should be a personal preference decision. While ISY994 will not receive any further updates if it's working great for what you have then that's fine. If you begin to venture into other automation technologies and would like to explore the world of node servers then the eisy would be required. You can see the current list of node servers here and most (if not all) have their own forum area in PG3 section of the boards.

@zxplod it’s in the wiki: https://wiki.universal-devices.com/index.php?title=Eisy:User_Guide#eisy_(PG3)_Dashboard

@trevorst Glad you got logged into PG3. On the Polisy it's really hidden to change the password <grin> Click on "System" then "Account Management" Enter admin for user name create password It should log you out, bounce back to portal login then back to PG3 login window. seems like you need to read the wiki for the Polisy from top to bottom. It takes you through all the install and setup steps. Once you read through the wiki let us know if you have more questions. That's the plan. Looks like you've setup the ISY994 in PG3 since your screen cap shows ISY Firmware 5.3.4 (which was one for ISY994). If you're using the local host IoP then you should be 5.5.0 (or above) as long as you've run "upgrade packages" from the admin console on IoP.

My understanding of the eisy is if you connect a network wire the wifi disables itself. Then if you unplug the wire it would re-enable wifi. I have not tested this, but know @Michel Kohanim and @Javi commented on this behavior elsewhere.

@trevorst based on your initial screen shot above (I didn't look at it closely before so didn't notice this), you're accessing the Polisy via PG2. Make sure that you've got it up to date and you should be going into PG3 (http://polisy:3000/ or http://polisy.ip.address:3000 (replace the crossed out part with your actual IP)). ISY on Polisy should be running by default if you've got a current version of operating system running. Have you ever connected to the Polisy via SSH? If so, connect and run: sudo uname -a The OS should be 13.1 Mine shows: FreeBSD polisy 13.1-RELEASE-p5 FreeBSD 13.1-RELEASE-p5 releng/13.1-n250174-753d65a19a55 POLISY amd64 Check this section of the wiki if IoX Launcher doesn't automatically find the ISY on Polisy (IoP) process: https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Can't_Find_Polisy Once you get into admin console for IoP the next time you need to update the Polisy you just need to go to Admin Console -> Configuration Tab -> Update Packages

Top notch support right there! Glad you got it resolved quickly!

You need to clear Java cache (selecting all 3 options) then load a new start.jnlp (or admin.jnlp for mac if you can't get IoX Launcher to work). Sounds like you're getting launcher to work though if you have the option of Lan or Cloud so that's great. You just need to clear cache to get the local one to match what's on the ISY currently. No headache at all. It was a very simple, painless update. You can knock it out without problems. Glad to hear you've got things sorted out.

Yes, you just have to download the 4.x you were on. I'd say probably 4.9. Why did you "stop" at 5.3.0? 5.3.4 is the "current" release for the ISY994 and should be used, especially if you're just running Insteon and no z-wave devices. Download 5.3.4 from the release thread found here. Make sure you've read all the steps to complete. There were a lot of manual manipulations needed when going from 4.x to 5.x. It's possible you have a lot of programs stuck in states that need to be edited before they will work correctly. In the Program tab look at Status. Do you see any yellow (?) programs? They might say "out of memory". Check out these troubleshooting tips (might be a little dated, but through here and other posts on the forums a lot of mac users have given tips and tricks): https://wiki.universal-devices.com/index.php?title=Main_Page#MAC_OSX

Interesting...I wonder if this is something that the new PG3x might be blocking it. I know on PG2 it does point back to local IP, but does generate an output and node server began working. Did you happen to have anything in "code" in the URL it sent you to? @Jimbo.Automates - Any reason this wouldn't work with PG3x (eisy)?

You appear to be correct that when you "add new ISY" it does seem to default to port 80. I think that might have been remaining from when it was being used to point to standalone ISY994 that might have been on port 80. But the Polisy User Guide clearly shows setting the port to 8080 (in the image). And I guess the eyeball there is whatever system being used to capture that image. I do not see that on Chrome when I attempt to add a new ISY. Please do! Good luck.

@bwade913 sorry couldn't give more help here. Let us know what they have you do to fix this issue so it might help others if ever face similar issue. PS: Current version for ISY994 is 5.3.4. You might consider updating once you're stable again. A few minor bug fixes between 5.3.2 and 5.3.4.