Geddy

Well if you're working with Michel on it then I'll let him get you up and running. But at any point did you unplug any/all wires? If the router doesn't see the Polisy it's possible you put the network cable back in the wrong spot.

Quite an interesting post...let's see if this helps... Correct. UDI was unable to source items to build more Polisy so essentially they're discontinued. However, UDI is developing their next generation of controller called "eisy" (See here and here). So there's hope on the horizon that you could get a new device and run PG3 locally with the new eisy. PG2 can work on an RPI, but is no longer being supported so it's possible that NuHeat node server might not work on PG2. There were some posts earlier this year about how to install PG2 on rpi after some recent OS updates that were causing issues. Check out the PG2 forum area if you have a rpi to attempt to install PG2 on. PG1? Never heard of that, but perhaps you mean Polyglot Cloud (PGC). That closed earlier this year due to a security flaw. No timeline on having that back as all development seems to be on PG3 and now eisy and ZMatter devices. What's "all in the UD Mobile app"? If you don't have a Polisy then you don't have PG3 running anywhere. Nothing you can do with UD Mobile related to PG3. I think UD Mobile can still work with a standalone ISY994, but without an RPI running PG2 (or Polisy to run PG3) you don't have any way to run Node Servers just on an ISY994. Perhaps you could put a post in Coffee Shop to see if anybody has a spare Polisy they're interested in selling so you could get that and run PG3 and get Nuheat installed that way. Or see if any Polisy are being sold on ebay.

@CopyRon still having issues getting the Polisy to come back on or to update? How old is your Polisy? Was it a pre-order or something purchased more recently? If it was in a fairly small group of original shipments it's possible there could be a chip issue. You would probably be best served opening a support ticket at this point to get assistance for your issue. https://www.universal-devices.com/my-tickets/ Make sure you review these two areas of the Wiki Polisy User Guide: https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Bootup_Sequence https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Troubleshooting You said all lights blink once (in your first post). But you've tried a few other things since that original post. What's the current status of the lights when you have it powered on? I know @bpwwer said that running the update packages from the IoP Admin Console again can clear things up. Just realize it can take quite a while for that process to run. Some have said they've waited 30 minutes. So be sure if you're attempting that process again to allow it to run at least 20-30 minutes before you do anything to the Polisy. If you open a support ticket please post here the fix that gets you up and running again as it could help others that might run into similar issues.

@JHardy once you get this resolved please post back to let us know how this was fixed so it might help others should they run into this issue. Thanks!

@walkman9999 just know that “Copy Scene” had to be removed in 5.x. So that’s good that you’re on 4.9 to still have that and resolve your issue. I think most are now on 5.x and adjust scenes differently because of that change.

@JHardy are you able to log into the ISY on Polisy process? If so please let us know what firmware and UI show This is what I currently show for mine: I believe there was a past issue that an update messed up the UUID and either a power cycle or another update process corrected the situation. But let's start to confirm that you can access IoP. Even though it doesn't show the proper UUID does it show the ISY process and firmware in the finder window? Next, can you access the web dashboard of PG3? (http://polity:3000 or http://#.#.#.#:3000 replace #s with the actual IP of your Polisy). What is the version showing on the web dashboard? Again, mine is currently: If you are able to log into admin console go to the Configuration tab and click "Reboot" in the "Polisy System Settings" area. This should close the admin console and reboot the Polisy. You will hear a few beeps on the Polisy as it reboots. Please allow a lot of time to pass before attempting to access Polyglot or IoP again. If you can see your Polisy make sure the left LED is solid before you attempt to access anything again. One other comment - have you attempted to clear the Java cache and download a fresh version of start.jnlp from the wiki and/or Universal Devices site? https://isy.universal-devices.com/start.jnlp (Make sure you remove any old downloads of start.jnlp or admin.jnlp that might exist on the computer....ANYWHERE!) If the above reboot doesn't push the UUID to IoX Finder then clearing Java and new download of IoX Launcher might help. Let us know what happens after this.

@walkman9999 I agree with @MrBill don't blindly update to 5.x without fixing what you have first. If it's broken now it will only become more broken with the issues of upgrading to 5.x level. 4.9.0 works just fine for people that aren't using node servers and not running higher series z-wave devices.

Doesn't look like you setup the Comcast account correctly either. I know @MrBill uses it so I know it works. I don't know specifics but looking at Xfinity support found these links that might help. Looks like you might need to allow 3rd party access in the email account on Xfinity's site then set up the SMTP as they say in another area. Step 1 - https://www.xfinity.com/support/articles/third-party-email-access Step 2 - https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email Specifically for step 2: Outgoing Mail Server Name: smtp.comcast.net Outgoing Mail Server Port Number: 587 (SMTP) If Needed: 465 (SMTPS) Encryption: TLS (use SSL if TLS isn't shown.) Since ISY only offers TLS then you must use Port # 587. Your screenshot for Comcast above only showed using port # 465, but ISY doesn't offer SSL authentication for sending.

If you've set up all the entries as I have in the screenshot above and you still get the -1 error then the password is not correct. (That's at least one error that gave me that result). I just went into my Polisy setup and changed the password to an incorrect password and tried sending a test alert and received: I changed the password back to the APP PASSWORD (as detailed in the wiki setup for advanced security requirement for Gmail accounts) and it worked just fine. Wiki: the "NOTE" is the most important change that took place this year.

@PB11 Do other commands for ISY work? Perhaps you have to re-link the skill. There was an outage over the weekend. See this post: If other commands work and only some do not then maybe refresh in the ISY Portal. What are ISY Themes?

@FerventGeek And looks like @Michel Kohanim and the UD Team has been busy at work sourcing some items to make connecting a Serial PLM to a Polisy or eisy…check this out! https://www.universal-devices.com/product/serial-plm-kit/ All you need in one kit!

@FerventGeek not sure about that cable you link to, but know this has been covered before (when lots were migrating over to Polisy). I think there's something with only having a few wires connected on the serial side so not to cause issues. I am not in the know of what is/isn't good to connect. I just know there were a lot of links to this product at Amazon (thank you @MrBill) This post from @Brian H should be able to tell you something about what wires to connect up (pin-out).

@CodeMonkey glad you got it to work. I’ve been using Gmail for ages and haven’t had any issues. Just have to set it up correctly based on their changing security requirements. Of course these same requirements have been around over 10 years now. They just now (May 2022) shut down the less secure way to access their system.

Read the Wiki and other posts here. Gmail still works perfectly. You just have to follow the directions to set it up. https://wiki.universal-devices.com/index.php?title=ISY994:Configure_Mail_Server_Settings#Configuring_gmail_Account

Must have missed it when you read the area about how old it is. https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Polisy_OS_Versions_Below_13 (It is a little hidden between text. Wiki formatting doesn't allow/like to have a lot of bold and different text colors so can't make it "pretty" to really stand out.) The command is: sudo uname -a No worries. We all do it and we're here to help.

Perhaps you can use Customizations for Individual Status Mappings https://wiki.universal-devices.com/index.php?title=UD_Mobile#Customizations Not sure if this works for what you're trying, but seen it mentioned in regards to other status differences (open/on or closed/off type).

The orange arrow is for a flash chip to repair an issue that happened during one of the early update phases. It's only meant to be in there temporarily. I think it was only limited to that short period of time that an update corrupted a chip in a small number of original builds. While I doubt there is much difference, if it's something you're worried about please open a support ticket to ask the question directly with UDI. Submit a Ticket: https://www.universal-devices.com/my-tickets

@david-4 to find the OS version you might need to SSH into the Polisy. If you are comfortable with that read the wiki to find the OS: https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide#Polisy_OS_Versions_Below_13 Since you already flashed to bring it up to date you are probably on 13, but still would be good to double check.

For Gmail you should setup this way: I just set this up on my Polisy and it worked perfectly. Take a screen shot of what you have setup and post it (blur/remove any personal identifying information) The biggest issue is the "From" needs to be in the format (if you use a name) to have the colon (:) between the name and email address. I also use Gmail and 2FA and have ISY app specific password setup and this works. I just changed from the default for Polisy to this and it sent a test message without issue. What does this mean? Are you using the ISY "Use Default" settings and you got an error? Make sure you have entries in the "Groups" to send the test to. If that's blank it might give you errors because there's no outbound recipient. That would give you a different error though so doubt this is the problem.

@GTench While it's been said that 170001 errors are informational only you are getting a lot of them so perhaps something isn't right. Are you still getting them all the time or were they simply limited to the time you showed of 11/20? If ongoing you might want to open a support ticket just to make sure everything else is connecting correctly. I think assuming 170001 errors can be ignored might have been valid for ISY994, but with Polisy and the connection of various dependencies the question needs to be asked and explored a little more as to what is causing the information log hits in the first place.

@GTench -10103 AUTHENTICATION USER ID DOES NOT EXIST https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages Not sure what "LEN" means. What device are you using? What is your firmware? Did you do anything on Sunday to the system that might have started causing this error or is this just the portion that you posted?

@adam48 The 60006 and 140000 errors mean the device is not able to connect to the internet. Either you didn't put the network cable into the correct port or it's not being assigned an IP by your router. What is the light pattern on the front when you boot it up? I looked further down your log and see the 110022 and 110012 errors. Those indicate SD card issues. Either the SD card is corrupt or just needs to be reseated after you opened the ISY to remove the z-wave card. Also, you don't have to clear java cache each time you try to connect. As long as you're using the ISY (IoX) Launcher method to connect to the admin console. You should only have to clear java cache if you're having other issues or have upgraded firmware. Often times when Java updates though the icon on the desktop will go away and you would need to clear the Java cache then and download a new start.jnlp to get the IoX Launcher icon again. Wiki links for your issues: Error codes - https://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages Light patterns - https://wiki.universal-devices.com/index.php?title=Main_Page#Front_Panel_LEDs/Lights It's possible that your time issue was because the ISY didn't have internet connection. You probably could have left the z-wave card in there first. I might put it back in, reseat the SD card. Plug everything back up. Plug the PLM in first. Wait a few seconds. Power up the ISY, and watch the lights on the front. Once you have internet restored to the ISY everything should work correctly again. Strange that this worked. Perhaps it wasn't long time of internet outage, but you clearly were getting errors relating to lack of internet connectivity.

@asbril actually @MWareman alluded to it above. It's a chip for security on code on a device. I believe Win11 started using this too in order to verify updates. From some Microsoft documentation:

You've got some strange comments in there and the "Factory Query Program" isn't commented out. I'd remove those lines and if you want/need comments in there add them back. My query program is just like yours, but no comments: 00-KEEP-ISY_Query - If Time is 3:00:15AM Then Set 'Polisy' Query Else - No Actions - (To add one, press 'Action')

This Polisy (is) Mine!