Geddy

@FloridaGary Technically I'd say it's not super critical to factory reset, but it is suggested as common practice. Especially when migrating from an existing system with a different controller. There have been debates about this process, but typically the cleanest method is to try to factory reset if you can. This is simply to clear out any old device specific dependency that might have been "written" to the device memory (i.e. local scene or local 3-way function). There is a step when adding devices to the ISY platform to remove existing links. That might be enough for the hard/impossible to reach devices, but for "easy" to access devices the factory reset is a simple and fool-proof way to be sure you clear out any previous programming specifically applied to the device. Thanks for posting that link above for factory reset references. I've printed to PDF to have for the future (if needed) in case the Insteon site goes boom soon. PS: To tag users you did it right to start with the @, but then as you type the name a list will appear. You have to select the name you want to tag for it to take and the person should get a notification about the mention. When you get the list you can down arrow and enter on the name or click with mouse/curser. You know it's tagged when the blue bubble surrounds the user name. Good luck with the "great migration"! Welcome to the UD Forums.

After you've double checked you have the correct file for your system make sure three things: 1) Do not unzip the file - the upgrade process uses the .zip file 2) Perhaps set the Java memory to a higher level (512 or 1024) 3) It could be a corrupt MicroSD card. Before replacing the SD card though I might suggest opening a ticket with UD Support (https://www.universal-devices.com/my-tickets/) just to try before going the whole card replacement or card formatting route.

UD Mobile is for ISY 5.0.16 and above. (Currently for ISY994 devices without z-wave I would suggest 5.3.4) Learn more about UD Mobile in the UD Wiki. I have about as many devices as you do, but they're all 2015 and newer (roughly). Thankfully I haven't had the same fail rate that you're experiencing so perhaps your units are much older or you have power supply issues. Either way, you might want to see if you've got a home electrical problem rather than an Insteon problem just to be sure something isn't frying those devices. You wouldn't want to switch to a different type of device and still have the same fail rate. Since you're only Insteon (and few x10) then I'd say your upgrade to 5.3.4 should be mostly smooth. The only major issue going from 4.9 to 5.3.4 is if you have programs that use adjust scene. This is because of the change of how scenes are handled in 5.x. The key (tip/trick) is to copy all programs to a text editor so you can refer back them after the upgrade and adjust accordingly. Never expect to adjust (or recreate) programs from memory. In the program tab of the admin console right click the root "My Programs" folder (of if you changed the name whatever the root folder is). Then select Copy Folder to Clipboard (note...last option in screenshot below). Now, paste that to a text editor (in Windows I suggest Notepad - just something that will NOT auto format any text). Make sure you do not stop at the option to "export to clipboard". That will give you an xml file and be more difficult to read. The text pasted from the "Copy Folder to Clipboard" option is clean and clear to follow for reference. What you will get in Notepad will start like this: (very easy to read programs this way) =================================================================================== My Programs - [ID 0001][Parent 0000] Folder Conditions for 'My Programs' If - No Conditions - (To add one, press 'Schedule' or 'Condition') Then Allow the programs in this folder to run. Another note to keep up with...make note of any disabled programs you might have. When I upgrade from 4.9 to 5.3.x all my disabled programs became enabled and I had to turn them off again. Some around here will mark disabled programs by name or put them in a folder called disabled. Disabled programs will show up in your text file with [Not Enabled] clearly shown. Now is also a good time to go through and possibly rename programs so that ones that run processes in the same room or rely on other programs might be close together in the name list for ease of reference. It's been almost a year since I upgraded, but still remember that it took me less than an hour to make the upgrade and confirm/adjust programs. Then, over the following weekend if I noticed programs not doing what I expected just spent a little time fixing those up. There weren't many, but there were a few minor tweaks to make. Once up and running with 5.3.4 then you can begin using UD Mobile. It's really becoming a great addition to the ISY world and becoming quite powerful with options. Final tip - BACKUP! BACKUP! BACKUP! Make sure you backup your current setup before you attempt the upgrade. Since it's a manual upgrade that's a step in the process, but it's good to run one before attempting the manual upgrade too. Then, when you get to step 7 in the process just do the first part: This will download/add the ISY Launcher process for accessing Admin Console. (If you're on Windows this is a simple process...on Mac it's a mixed bag) Run the "start.jnlp" once and it will install the ISY Launcher icon to your desktop. Now, always use this to access the admin console. This will usually open the "ISY Finder" window and should automatically list the local ISY (as long as it is found on the local network). If after you go through the upgrade process and have issues jump back here and let us know what issues you're having and somebody might be able to help. Otherwise, open a support ticket with Universal Devices (https://www.universal-devices.com/my-tickets/) for individual support for your issue. Good luck!

@Prana electric welcome to the forums and the world of Polisy! Some "light reading" and to get you started would be to review the Universal Devices Wiki about the ISY and Polisy abilities. Then, I would suggest downloading and having handy the ISY Cookbook. Finally, bookmark UD Support ticket location. If you've come here and gotten some help from the forums, but still stuck then UD Support is top notch and can help specific problems. But the general user-to-user support found on these forums is always a great starting spot. Wiki - https://wiki.universal-devices.com/ Cookbook - https://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Cookbook UD Support (tickets) - https://www.universal-devices.com/my-tickets/ There are some videos (some a little aged, but still somewhat relevant in process with minor changes) found in the Wiki. Just know that some processes have changed slightly, but you'll get the idea of what you will want to look for. One thing I remember when starting out was that it's difficult to read/watch if you're not doing. So it might sound like a lot if you just read/watch now. Once you've got the Polisy up and running it should be simple to learn and maintain. Just note that a few things of the Polisy are still very much in development so there could be a few wrinkles along the way. Key points to note: Factory reset devices before adding to ISY - Many will suggest, since you're going to be moving from the hub to the Polisy, the best way to setup the system within the Polisy and ISY on Polisy (IoP) will be to factory reset all Insteon devices before adding them to the Polisy. This will be sure to clear any current links or scenes currently written to the devices don't live in the device memory when the IoP is trying to control them. The factory reset processes can be found in the device manual. Firmware and User Interface must match versions - Once you are up and running with IoP is using the admin console check out the Menu -> Help -> about and make sure that firmware and user interface always match. That is step # 1 on any troubleshooting issue you might have once using ISY (IoP) and if devices aren't behaving the way you expect them to. FW/UI matching is always very important. Next will be to ask if all previous links/scenes were removed from the device when added to the ISY. Again, welcome and feel free to ask for help if you get stuck along the way in setting things up!

@Ed Bean First off...what Firmware are you trying to upgrade to? Do you have a Z-Wave controller in the ISY? It doesn't appear that you do based on the about screen you gave. 4.9.0 is the last version in the 4.x branch. You do not have the "automatic update" option beyond that version. You will need to upgrade to the 5.x branch. Currently the ISY994i most recent version is 5.3.4 (found here to get upgrade steps). Please note...there is possibly a LOT of user interaction needed to upgrade to the 5.x branch. Please read the post linked and the steps needed to upgrade. READ THEM FIRST! Don't read and proceed at the same time. Make sure you know what your steps are as they are important to follow ALL the steps. Most important step is to copy current programs to a text document for review once you're updated so you know they are working correctly once you're upgraded. You're a mac user so there are some differences with how that works compared to windows PCs, but overall it should be simple and straight forward. Make sure that you do NOT unzip the file you download for the firmware. It must stay in the compressed folder/file format that is downloaded. This is something mac users sometimes have issues with as the OS handles compressed files differently. Also, once you get to step 7 make sure you follow those directions. 7. Launch the 5.3.0 Admin Console and/or Dashboard by going to the following link: - https://isy.universal-devices.com/start.jnlp This will be the launcher (mentioned here). That should get you back into admin console. Again, MAC sometimes does, and sometimes doesn't work right. Since I don't use mac I don't know why/how some users can run this without issues and others have lots of problems. If you read the directions of how to upgrade to 5.x and still have problems then I would suggest you open a support ticket and request help with the upgrade. Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com Final comment...if you've got a Windows PC available I would suggest running the upgrade from there. Seems to be less issues than those running Mac (just personal preference/experience from reading so many posts around here).

@xgfreon seems like it was a noise issue. First steps would have been to read the wiki for noise troubleshooting. Then there have been a lot of posts over the years of how to really dig deep and find just what's causing the noise. But, as you're probably aware chasing noise can be difficult and time consuming. I know @MrBill has posted a very detailed process for tracking down issue like this (I can't find it currently, but you seem to have resolved the issue so wouldn't help now). It might have saved you a lot of issues. At least you've got 3 PLMs, and hopefully they all work well! It's possible the brownout impacted the module you removed. It's also possible that other devices could have been impacted that can lead to issues down the road.

@xgfreon also, there had been a recent discussion about fanlink and keypad button scene setup. @Javi wrote an updated wiki page for it for the ISY994 v5 firmware design. There’s still a few different methods to achieve similar things, but that might get you going a slightly different route. I think @MrBill has you handled with your later question.

I'd suggest opening a ticket with Universal Devices for both questions. They're the only ones that could answer correctly and/or give guidance to achieve desired goal if possible. Submit a Ticket: https://www.universal-devices.com/my-tickets Email: support@universal-devices.com

@tomho you need to tag @IPapp in your reply for them to get a notification of an update. To tag you have to use the @ sign and then start typing their name and actually select (either arrow down and enter or click the name). It should then show up as the blue "tag" above. Hope you get an update on this. What version z-wave controller are you using?

@PeteEaston Not having any specific experience trying to install perhaps one of these recent posts can help:

Sounds like you need to find a way to put the Polisy in a trusted device state and give it full access to the LAN/WAN. I suggest you contact Netgear support for assistance with their product: https://kb.netgear.com/000060585/How-do-I-create-a-NETGEAR-support-case?language=en_US Otherwise I would think it's just an annoying firewall running on the router. Perhaps using some steps from the wiki would help open up access and make it a trusted device. https://wiki.universal-devices.com/index.php?title=Configure_Firewall_Software Thanks for letting me know that I shouldn't buy a Netgear router anytime soon. I dislike these kinds of bloat wear on home-grade routers.

@pjjameso As @lilyoyo1 and @MrBill point out you cannot use the same cable you were using with the ISY994. You need the db9 plug to plug into the Polisy. If you have a serial PLM there was an additional wire in the box it came in. This is the cord you need: https://smartenit.com/shop/plm-serial-cable/ Additionally, you can buy an adaptor from Amazon like this one - https://www.amazon.com/StarTech-com-Serial-adapter-DB-9-RJ-45/dp/B00006IRQA/

@landolfi confirm that your user interface and firmware match (admin console -> menu -> about). Are they both 5.3.4? Should see something similar to this: I don't think it matters, but is the scene in a folder? Move it out of the folder if it is and try it. Do you have the "Pro" module? If not, do you have a lot of nodes and scenes? You could be at the max 255 and it's not allowing adjustment. That's rare, but possible. If the UI/FW don't match make sure you're using the ISY Launcher to open admin console to assure that UI/FW match. Make sure you clear Java cache (selecting all three options to clear), remove any old admin.jnlp or start.jnlp files you might have downloaded recently, then run the new file launcher (start.jnlp) file downloaded from above link. (wiki info for ISY Launcher) Confirm you have the latest Java downloaded from - https://java.com/en/ (Ver 8 update 321) If UI/FW match, and you have the PRO module/add-on I would suggest starting a support ticket with Universal Devices for specific help to your issue. I've not run Win11 yet to know if there's something strange going on with Win11 and Java.

@jesusmr what @lilyoyo1 is trying to get you to do is make sure that the HA and ISY aren't controlling/causing the issue. You started out saying Are you saying the "status" is something you see in the ISY (or Home Assistant)? Or does the physical switch appear to be on, but the bulb is off? Again, are you saying that something in the ISY is saying that a switch is on, but it's not physically on? By taking the controllers out of the equation the troubleshooting step is "do the switches operate as expected when not being controlled by other means?" If they operate as expected then something in one of your systems is causing the oddity. At that point...what @lilyoyo1 then suggests is... So seems like you need to reset the switches and add them back to the ISY. As far as Home Assistant assistant goes I can't help you on that. It's not a system I use. It seems that something (either ISY or HA) has corrupted the operation of the switch. If you're saying they operate as expected when there is no ISY or HA involved then something in one (or both) of those systems is not working as you expect it to. The easiest process is to remove them from the controller, factory reset, then add back to your ISY. Since it's just 4 switches it shouldn't take much time.

@DPerovich Please copy & pate the program here so somebody can review the logic you're currently using. Right click on the program in question and select "Copy to clipboard". Then paste it as text into the forum post. You might be able to do this with one program, but my guess is might be at minimum two programs.

@jimk33 First, make sure you have the standard Java you download from java.com: Make sure you remove any old files of admin.jnlp or start.jnlp you might have downloaded in the past. The easiest/best way to access the ISY994 is by using the ISY Launcher (released in 2018). This is a quick download of start.jnlp. When run this download the process adds the "ISY Launcher" icon to your desktop. This process will always ensure that your User Interface (UI) and Firmware (FW) match. That's always ideal. Then, when you double click this icon it will open the ISY Finder. Additional information from the Wiki can be found here - https://wiki.universal-devices.com/index.php?title=Main_Page#Quick_Start_Guides Be sure when clearing the Java cache that you select all three boxes/options:

@kevincol Glad you got it working now. As part of the upgrade the password is reset to the default. So you should have been using admin/admin then could change it to anything you'd like. It's casually mentioned in the notes of the release. I think it sometimes depends on what you're upgrading from.

@oskrypuch Awesome! You'll enjoy it. I hesitated getting a Polisy at first. Got one last fall and have enjoyed it since adding it to the system. I don't use it anywhere near as much as some around here, but it is nifty to have. Good luck getting it up and running. If you run into any major problems remember UD offers top notch support through their ticket process on the website. The forums are a great place for help too, but do consider it limited user-to-user help. Off topic...Trust me...shipping anywhere these days is an OUCH! I'm shipping a truckload of product from LA to Utah and the flatbed fuel surcharge adds 38% to the freight bill! I mean...just include it in the total charge so I don't really get sticker shock.

Yes, that is what the migration process does. Moves all the ISY "data" from the 994 to Polisy (IoP). It's easy to think of it this way (at least for me): ISY = Software/Firmware Polyglot = Software/Firmware 994 = Hardware Polisy = Hardware (sure...let the CS geeks rain down on me for being wrong (or simple), but as a non-programmer and only part-time geek this is MY easy way (for ME) to think of this situation) Yes, I don't know the exact details of it at the moment, but PG2 uses port 80 as default web port. So I use the Polisy IP (*http://polisy_ip) and can access the PG2 interface. PG3 uses port 3000 (*http://polisy_ip:3000) to access PG3 information. It's just sitting "idle"/empty currently. If you wanted to use PG3 you point it to the existing ISY994. (again...let the CS geeks rain down on me for being wrong (or simple), I don't know/care if the HTTP or HTTPS matter, but for this it's just a general statement so use whatever URL you find works for you.) I only suggested PG2 node servers as a baby step from PGC node servers because they've been available and updated to a "stable" setup for a while. Of course, as things change with Polisy and PG3 it could break some PG2 interaction, but at least you can get comfortable with local running of node servers before you have to make another step up to PG3. Found in the Insteon Support section of the wiki - The Polisy can use any PLM connection (Serial, USB, USB Wireless) Ideal would be to use your current PLM (from what others have said). This way you know it's currently working and has the existing links. It should be covered in the migration process IF/WHEN you go to IoP. Additionally, PLMs are basically out of stock at Smarthome. Some places have one now and then (this has been covered in lots of other posts so please...look around the "Coffee Shop" forum for those discussions). If you have any old/non-functioning PLM there is a person on ebay offering a repair service (Thanks @MrBill for the link). There is also another person selling caps (again, thanks @MrBill) that you can get to self-repair a PLM if you have the skills. Again...those topics are covered elsewhere in the forums. Final note - If you have z-wave you (eventually) need to buy a z-wave dongle for the Polisy. It does not come standard. UDI is now offering those so you can buy the Polisy and z-wave dongle with the discount code mentioned in the PGC offline announcement. Hopefully that helps answer some questions and get you heading the best way for you.

@Michel Kohanim From his first post... Maybe still too many bumps in the road to jump all at once.

@oskrypuch, Yes, you can keep the ISY994 running as you have it. Just avoid the part about migrating from 994 to IoP. I'm currently running ISY994 (v5.3.4) with PG2 on Polisy. I have not yet loaded any PG3 node servers, but I do have PG3 and IoP running on the same Polisy, but not using them. My ISY994 is running just fine.

@oskrypuch The easiest source would be the wiki with the Polisy User Guide. There are a lot of posts to sort through for the steps beyond the wiki. I will only caution you that PG3 and IoP are still in development and there have been a few bumps along the way, but if you wanted to just get the Polisy and get running with PG2 Node Servers to get your feet wet and keep your current ISY994 setup that's fairly simple. The ISY994 can use node servers from either PG2 or PG3 (at least from what I've seen mentioned on the forums. There does appear to be one specifically written for IoP, but not released yet) For Polyglot 2 there is a list of the node servers available. I haven't seen the same list made available for PG3 yet, but most PG3 node servers should have a forum in the PG3 section. Know that if you go the PG2 route that they should work for now, but support and updates might not be available or delayed as most developers are focused on PG3 development. There is still the option to run PG2 on a rPi (if you're so inclined and abled), but know PG3 will only run on Polisy. So if you're planning to eventually run PG3 it would probably server you better to get the Polisy and start learning with PG2 or PG3 as development continues.

What phone/OS are you using? Are you using Mobilic Portal (MobiLinc Connect) or UDI ISY Portal access? Are you using direct connection (or port forwarding) access? Did you attempt to move all the settings from the old phone to the new phone? If using ISY Portal to access make sure you're using those credentials (same that you use to log into my.isy.io). If you're port forwarding then it would be what you use locally (user = admin / pass = whateverpassyoumade). If you still have the old phone make sure you're using the same information to connect found in: Settings -> Lighting Controller User Name, Password, Secure (URL), and connect method If on iPhone (and you still have the old phone) try to transfer the settings: Old Phone: Settings -> Copy Settings -> I'm Sending New Phone: Settings -> Copy Settings -> I'm Receiving (I've never personally tried this so can't guarantee it works, but it's an option!) I'm not sure if this is offered on Android app, but check (if that's what you're using).

Is there a reason you "only" went to 5.0.16C? Do you have the old style z-wave? Otherwise, you need to move all the way up to 5.4.3 before you continue to troubleshoot. If you've got the 300 series z-wave then I get it, but if you don't or aren't using z-wave you really should upgrade to the current version to make sure that any possible issues you continue to face weren't fixed along the way. I mean, this was covered 2 weeks ago. So wondering why only partially upgrade. Now you're kind of all over the place in looking for/finding errors. I'm not sure why/where you're getting this: There's no reason (very little anyway) to use web access for the ISY994 device these days. Admin Console is best accessed through the Launcher (has been the preferred method since 2018). Seems like @MrBill was right...could be electrical noise or failing PLM.

Yes, all Polyglot Cloud (PGC) node servers are offline. If you have a rPi you could run PG2 (you can find install directions elsewhere in the forums) and run node servers locally. Just note that PG2 is no longer being developed and many node server writers have turned their attention to PG3 systems. But many continue to work...for the time being. But support and continued stability may eventually become an issue. Otherwise, you can purchase a Polisy (as mentioned in the post @bpwwer linked to) with a discount currently being offered. The Polisy is the (only) unit that will run PG3 and will also allow future versions of ISY system (ISY on Polisy - IoP). So you will no longer need the 994 product (if you get the Polisy).