Michel Kohanim

Hi guedesluz, If you use UPnP, it depends on the router. Most do not show UPnP rules. With kind regards, Michel

Hi Frank, I stand corrected. There's indeed one more open issue that we are tracking. This one, though, cannot even join the meter even though it finds it. Please let me know what you find. Or, please ask them whether or not we can have a conference call so that I can remote into your computer and see what's going on. With kind regards, Michel

Hi bwoodfl, If you have a good backup, the best solution is to factory reset ISY (press and hold the reset button inside the little hole on the front of the unit for 30 seconds) and the do File | Restore ISY to restore you backup. With kind regards, Michel

Hello KHouse, The first thing I recommend is looking at your Error Log for SMTP errors: http://wiki.universal-devices.com/index ... MTP_Errors Do you have any? With kind regards, Michel

Hi Frank, The can see the meter or ISY. We do NOT have any outstanding issues with the anyone else using PG&E Smart Meter. All have been resolved. As far as Zigbee board, NO: they do not need Zigbee to read the meter and bill you. Zigbee is only for HAN (Home Area Communications) so that customers can have access to the meter information. With kind regards, Michel

Hi mfranzel, That's the correct method (adding a button to IRLinc). With kind regards, Michel

Hi 62vetteefp, Heat Ct means calling for heat. It's not necessary the mode of your thermostat. If you want to check the mode, you have to use the thermostat's Mode property in the condition and not Heat Ct. With kind regards, Michel

Hi Frank, We are going through PG&E HAN validation as we speak. While testing, I noticed behavior very similar to yours but it recovered by itself. The fact that status is Established tells me that ISY has joined the meter network but all queries are simply erroring out. You might want to look at http://your.isy.ip.address/rest/emter/metering/log ... you can also send it to me. What I would ask them: 1. Is ISY registered in the meter (do they see it) 2. Is the meter's Zigbee board working properly With kind regards, Michel

Thank you. In that case, I recommend: factory resetting your IRLinc TX and then try and move it closer to ISY. If that does not work - and if you are certain the problem is not a signal issue - then I recommend getting a replacement. With kind regards, Michel

Hi mfranzel, Are you following the instructions here? http://wiki.universal-devices.com/index ... ransmitter With kind regards, Michel

Hi nfaries, Please remove from ISY, do a factory reset on it, and then add it back. Any improvements? With kind regards, Michel

Hello bgalbraith, It should have ... do you still see spurious IR events? I am so very sorry you didn't receive the email. This said, we did send 3 different emails between February and May of 2013 and then offered great discounts at the end of the year last year. This said, please contact sales@universal-devices.com and we'll do our best to accommodate No, here are the instructions: http://wiki.universal-devices.com/index ... r_ISY-994i. Whatever you do, please do NOT factory reset your ISY and/or the PLM No drawbacks. Most important benefits: - More memory - Expansion slot for Z-Wave OR Zigbee With kind regards, Michel

Hi Bruce, No, this will install an icon on your desktop that you can use subsequently. With kind regards, Michel

Hi Frank, You need to redo the PG&E registration again (but not the ISY). Once that's done, reboot ISY and ISY should automatically join. With kind regards, Michel

Hi smokegrub, Yes, but you will have to click on the Add button and then copy/paste the Remote URL to your ISY. With kind regards, Michel

Hi Jerry, Folders must be used to "constrain" programs to be evaluated. What you want to achieve should be done with programs themselves. So, why: ? With kind regards, Michel

Hi Frank, got it. I do not think ISY is joined to the meter. Do you see the yellow ! next to status? With kind regards, Michel

Hi shannong, You are correct! With kind regards, Michel

Hi shannong, I am so very sorry ... just looked at the code and temperature can NOT be queried on Z models. The first command queries set points The second command queries modes The third command (if NOT ZTH) would have queried the temperature With kind regards, Michel

shannong, It's always best to send the output of the event viewer on Level 3. For one thing, most thermostats have an offset between heat/cool setpoint which must never be below 2 (some accept 1). As far as Fan Mode, it's been such a long time ... I will have to go back to the documentation. I remember the older TH models (not ZTH) didn't allow the fan mode to be set but that was a very long time ago. With kind regards, Michel

Hi Frank, Unfortunately I don't have your log. Can you please resend to support@universal-devices.com? With kind regards, Michel

Hi shannong, Please post the whole contents of the event viewer using Level 3. In short, it should. With kind regards, Michel

bsobel, Yes, precisely and that's why http://isy.universal-devices.com/994i/4.1.2/admin.jnlp will work without an issue. With kind regards, Michel

Hi smokegrub, If you are on Safari, it goes into your download folder (down arrow at the top right corner). Click on the admin.jnlp. If you are still having problems, please do not hesitate to submit a ticket. With kind regards, Michel

Hi kaphely, We are even more eager to get to 5.0. Originally, we were going to put all Z-Wave bug fixes and enhancements (such as routing/healing) into 5.0 but decided against it as it would make our 4.1.x official release not robust. So, it should be quickly after 4.1.x official release. With kind regards, Michel