Michel Kohanim

Hi, the main question is what do you have in your PLM. If you have no link records in your PLM (or if they keep disappearing) then there's surely something wrong with the PLM. With kind regards, Michel

Hello wpmjones, It seems that your PLM has NO records (Tools | Diagnostics | Show PLM Links Table). Is this a new PLM? If so, I strongly recommend getting it replaced. With kind regards, Michel

Hello dougos2, Thanks so very much for the update! With kind regards, Michel

Hi fuzzersteve, I understand but, unfortunately, we do not have enough information to figure out what's causing the issue. Please do be kind enough to let me know: 1. By factory reset, what are you actually factory resetting? ISY? PLM? The switches? All? Any combination there of? 2. What do you mean by losing contact? You cannot find it on the network? What URL do you normally use to access your ISY? The more information we have the higher the likelihood of finding the cause. With kind regards, Michel

Hi Mark, From ISY, turn the container scene on/off instead of InlineLinc. With kind regards, Michel

Hello marklin77, What you need to do is to put ALL devices that control the InlineLinc, AS CONTROLLERS in the same scene. This way, all controllers are cross linked with one another and their status follows each other. With kind regards, Michel

Hello dougos2, This is quite strange: if the event viewer shows that ISY actually receives device statuses, then the program MUST be evaluated as soon as the events are received. Two questions: 1. In Program Summary tab, can you please ensure that all your programs are enabled? 2. For those programs that you are having issues, please a. Check the last run time, last finish time columns b. Turn on/off a device to cause a program to run and then check the last run/finish times With kind regards, Michel

Hi Eric, Unfortunately there's no way to feed this data back to ISY. This just gave me an idea ! I have to think about it a little ... With kind regards, Michel

Hello fuzzersteve, If the only way to get the system to continue working is factory reset, then I suspect that you have a program in there that's causing an infinite loop. Would you please disable all your programs are retry? With kind regards, Michel

Hello wpmjones, All controller type devices, if linked properly to ISY, SHOULD report their status when you turn them on/off. Did you always have this problem or is it something new? Do you have this problem with ALL your controller devices or only the ToggleLinc? Have you tried Restore on that device? With kind regards, Michel

Hello hackshaven, I am so very sorry to hear that WB does not want additional members. We tried Weather Underground before going with WB but the amount of licensing fees they wanted far exceeded anything that a normal user would want to pay (monthly fees of close to $20.00/month based on our current number of users). Unfortunately, I do not think we can support Weather Underground. With kind regards, Michel

Hi Mitch, The program you have will run every time the Armed Away becomes False and on between 7:30 PM Fridays till 7:00 AM the next Monday. So, if during these hours, the program changes state from true to false/and vice versa, this program is evaluated and run accordingly. With kind regards, Michel

Hello GPG, Thanks so very much for providing us with this feedback which I am sure others will find extremely useful. Do you mind if we included your post in our Wiki? With kind regards, Michel

Hello joefly, Sincere apologies for the inconvenience. The problem you are reporting has to do with File System. If you have moved your ISY, in all likelihood, the SD Card (on the left side of the unit) has become loose. If you have an ISY with an SD Card slot on the left, all you have to do is to push the SD Card in so that it pops out and then reinsert it back in ensuring that you hear a click. If your enclosure does not have an SD Card slot, then, unfortunately so, you will have to take out the board and reseat the SD Card. With kind regards, Michel

Hello aaronb, Please go to Tools | Diagnostics | Event Viewer on Level 3. Turn on/off the questionable button and let's see if you get any events in the event viewer (INST-SRX). If not, there could be three explanations: 1. The signal is not getting from the KPL to the PLM 2. The PLM has reached its link capacity and thus you are not hearing status updates If other buttons on the same KPL work, then may I humbly recommend: 1. Removing KPL from ISY 2. Doing a factory reset on it 3. Adding it back With kind regards, Michel

Hi Tclark, This is usually indicative of port forwarding issues (i.e. you have some other devices port forwarded to the same IP as ISY). Please check port forwarding rules in your router and let us know. With kind regards, Michel

Hi Mitch, This will only run once. You might want to add a repeat for each 24 hours. With kind regards, Michel

Hello bktong, Thanks so very much. LeeG also had an idea that we are investigating: Do you know what's the actual humidity reported by your thermostat? How far off is it from what ISY reports (obviously not anything above 100%)? And, is there any way you could verify this value against say WeatherBug for your area? Thanks and with kind regards, Michel

Hi Billy, It seems that there's something wrong with thermostat/dongle as it's reporting 9E (158) for humidity. With kind regards, Michel

Hello Billy, Excellent. What I need is the message right prior to the first message. You see, when you got 44%, the last byte of the message received was 2C (=44 Decimal). But, you didn't send the same message for 154. In case you try and you get: Fri 09/10/2010 08:15:05 PM : [iNST-SRX ] 02 50 14.07.FB 12.9C.D8 07 6F 9A (9A) Then we know that the thermostat is returning the wrong humidity (9A = 154 in Decimal). In short, what you need to do is to check the last byte of the returned message (INST-SRX) which is Hex. Use your computer's calculator to covert the last byte from Hex to Decimal. If the calculated value is equal to what ISY reports, then the problem is either the dongle or the thermostat itself. With kind regards, Michel

Hi Tim, DON is only active till the next reboot. Regardless, do you still see 100xx errors? As I mentioned before, the duration within which ISY locks you out (during DOS) depends on: 1. How frequently you are getting the attack 2. Have you been able to login in the meantime I still need to know if you have Pure Network's Network Magic running anywhere. Most Cisco/Linksys routers have this feature and you might have had it enabled. Can you think of any changes you made to your network, router, firewall? With kind regards, Michel

Hi Tim, The fact that you can still telnet to ISY even though your programs are not running and even though you cannot access the Admin Console means that a) ISY is NOT locked up and b)rebooting may only solve the symptoms but not the cause. If you want to be able to remotely telnet to ISY, all you have to do is to forward port 23. With kind regards, Michel

Hello mdyod, I am not sure what news you were awaiting but, based on the specs, we are sending the correct command. With kind regards, Michel

Hi Andy, The first question is whether or not this is ISY26 or 99 we are talking about. If they are at 2.7.0 or above, all you have to do is to go to Help | Automatically Upgrade My Lighting. This will install 2.7.15. If they are on an older firmware, and if this is an ISY26, the best method would be to contact our tech support to walk you through it. With kind regards, Michel

Hello osullys, I let Burak talk about TouchSwitch. But, here are my comments: 1. Since you already have Network Module, then all you have to do is to create rules in the network module to communicate with GC (I do not think you need Bobby) 2. In TouchSwitch, under settings, add buttons that call the Network Resources. This way, you can use your iPod to control all rules pointing to GC With kind regards, Michel