Michel Kohanim

Hi MarioLanning, We already do ... Wishing you a speedy recovery. With kind regards, Michel

Hi apostolakisl, Please try 5.0.10 or revert to 4.5.4. With kind regards, Michel

fasttimes, Yes it should be. With kind regards, Michel

Hi davebwi, We have already implemented everything and tested with their test system. Currently, waiting for Google to let us pass their remote certification. With kind regards, Michel

Hi Paul, Thanks. Yes, this could be a symptom of failing SD Card. If you have another SD Card handy: 1. Take a backup 2. Restore your LAST good backup 3. If you have the same issue, then it's probably not card (your backup has the same configuration) 4. If you don't have the same issue OR if it just completely fails, then there's a likelihood that it's your SD Card 5. To replace SD Card: - Unplug ISY - Replace the SD Card with a new one - Reinstall the firmware - Restore your backup With kind regards, Michel

Hi Karen, Hopefully you have a good backup from BEFORE the PLM died. If you do, please follow the step by step instructions here: http://wiki.universal-devices.com/index.php?title=ISY-99i/ISY-26_INSTEON:File_Menu#Restore_Devices This should fix all your problems. With kind regards, Michel

Hi Paul, 1. Are you referring to the Sensor part of the IOLinc? 2. You already have the address for this device. You really do not have to go to the attic to relink it With kind regards, Michel

Hi Mike, You still need to upgrade your ISY firmware to 4.5.4. With kind regards, Michel

Hi tim2u, please upgrade to 4.5.4. Hi Mike, thanks so very much for the update. With kind regards, Michel

Hi Mike, What firmware version? With kind regards, Michel

Hi tim2u, I don't think this has anything to do witj the update. Can you access ISY through the Admin Console and control things? With kind regards, Michel

Hi tim2u, Are you going directly to ISY or through ISY Portal? With kind regards, Michel

Hi GMD99, With regards to 3, yes, unfortunately. With kind regards, Michel

Hello everyone, We will have a maintenance release on Friday 04-14-2017 at 5:00 AM PDT. Unfortunately, we will have a downtime period of approximately 2 hours. Fixes - Database server maintenance - Support for Chunked encoding (for 5.0.9+) - Fixes to the Occupancy/Geo Fencing module Enhancements - Preparation for Google Home support With kind regards, Michel

Hi Gary, Ticket received. With kind regards, Michel

Hi fasttimes, Got it. Thanks. Let me discuss with our security expert. With kind regards, Michel

Hi Guys, SmartHome is truly trying to sync with us. I think the reason is that this sensor is unlike any other INSTEON device and its complexity is the root cause. We actually implemented about 80% of it using existing documentation and quite responsive help from SmartHome. For the last 20%, we tried reverse engineering (and held off 5.0.9 by 5 days) alas had to abandon due to time constraints and running out of ideas. With kind regards, Michel

Hi patryk.szady, Just to be clear, we still do NOT have full documentation for Motion Sensor Gen II (PIRIII) from SmartHome. We spent over a week trying to reverse engineer but since we didn't want to hold off 5.0.9, we had to abandon it. With kind regards, Michel

Hi fasttimes, Does it timeout on you while you do things on the Portal? Or, is it when it's idle? With kind regards, Michel

Hi pdxcav, Does the ISY Portal think your ISY is online? If so, please send your error log + uuid to support@universal-devices.com. With kind regards, Michel

Hi rccoleman, This is a bug that is already fixed and will be in production next week. In short, you cannot delete a location. With kind regards, Michel

Hi mickdavis, Please send your UUID and error log to support@universal-devices.com. With kind regards, Michel

Hi Andy, Thank you. Yes, this is correct. We are working on it as we speak. With kind regards, Michel

Hi barkser, Yes, they should be the same. Is the log the same for every day of the week (+/- few minutes)? With kind regards, Michel

Hi Andy, I am so very sorry to hear. I just retested a couple of our units and everything is working fine. Can you please send a screenshot of Help | About to support@universal-devices.com and reference this post? With regards to node server/occupancy sensing, I am glad you asked since it's a fantastic solution: http://wiki.universal-devices.com/index.php?title=Main_Page#ISY_Portal_Node_Server_Instructions With kind regards, Michel