Techman

It might be a Java issue. Try clearing your Java cache, be sure to check all 3 boxes, then download the current IoX Launcher from here: https://isy.universal-devices.com/start.jnlp Nor sure where the 5.8.4_1 came from unless it was just released on the day you updated. My system is current and only shows 5.8.4 Are you on Windows or Mac? PG3x 3.2.27 is the current version.

I think UDX was updated to 3.6.2.7. Not sure what the prior version was. You can check your current version using this link (assuming your on an eisy). Let me know if you have a different version. eisy.local:8443/WEB/sysconfig.txt

@Bill Morrow Post a copy of your ISY error log

The EISY is the HUB. The Zmatter board which is part of the HUB supports the Zwave mesh network As I mentioned earlier, the ZSE70 is currently using beta firmware, so it's possible that it may not be fully functional until the final firmware is released. The Zooz products and the Zmatter board along with the EISY are all quality products. You can try bringing the ZSE70 closer to the EISY, if it then works you'll need to add a repeater to extend its range.

I corrected the link, try again. Zwave is a mesh network, just as Insteon is. The zwave signal, in a zwave mesh network, gets repeated by other non-battery Zwave devices Zwave LR does not use the Zwave mesh network. The device communicates directly with the hub. When you install a zwave LR capable device it should give you the option of either installing it as LR or as part of the Zwave mesh network Depending on how far your ZSE70 is located from the eisy, and how may walls the signal have to go through, would determine if you need a repeater. Any plug in Zwave device acts as a repeater. The ZAC38 would be a good choice, I have one in my network.

Yes, the Zmatter board is Zwave LR certified, but I don't think the current eisy firmware supports LR. If it did then when you add a Zwave LR device it should give you the option of adding it as either LR or as part of the Zwave mesh network. Take a look at this article: https://www.thesmartesthouse.com/blogs/the-smartest-blog/all-about-z-wave-long-range

The ZSE70 is currently running beta firmware. You should occasionally check their support site for the final firmware update which has not yet been released. The LR is not yet supported on the eisy so it's possible that you may need a Zwave repeater between the eisy and the ZSE70 I've had good results with the EISY and Zooz product compatibilty.

@BobM99 You should use the USB PLM, the instructions for switching PLMs are in the migration info I sent you.

The complete migration instructions can be found at this link: https://wiki.universal-devices.com/Eisy:User_Guide#Migration Be sure to follow the migration guide exactly.

@JimTurner I just edited my previous post, take a look.

@JimTurner To use the Zwave lock with the eisy, which was previously installed on the ISY994, you must first exclude it from the ISY and then incllude in the eisy. A zwave device can only be linked to one controller. When you set up the eisy did you use the Migration option to move your programs and devices to the eisy? There's no logical reason to have to use two controllers. You should be able to disconnect the ISY994 if the eisy was properly setup.

A couple of things you can try: Exclude the smartlock from the eisy and then factory reset it. Bring the lock close to the eisy and then include it. When you included the lock did you use S2 security, which may have an effect on the range. Does the lock use the 500, 700 or 800 series zwave chip? How far is the final location of the lock from the eisy? Do you have any a/c powered zwave devices located between the final location of the lock and the eisy?

Are you on a MAC or a PC? Whis are your ISY/POLISY/EISY and UI firmware versions?

If your able to access the ISY from the cloud then your issue is probably with the IoX Launcher. Clear your Java cache, be sure to check all 3 boxes, the download the IoX Launcher from here: https://isy.universal-devices.com/start.jnlp This will place a new Launcher icon on your desktop. Let me know if this works

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@bpwwer What are the LONG POLL and SHORT POLL parameters used for? Are their values in seconds or ? I would like to slow down the data coming from the node server. I think the large amount of data coming from my hub may be interferring with some of my programs by filling up my buffers on the eisy.

The ISY994 Zwave dongle has an effective range of about 20 feet. If your Zwave switch is further away you should add a Zwave repeater between the ISY and your device.

See attached file 4 Tap test.pdf

The only compatible dongles were the internal boards supplied by UDI. They're no longer available unless you can find a used one. NOTE: there was a typo in my previous post, since corrected. The ISY994 only supports 300 and 500 series Zwave.

You could add a dual band plug-in module in close proximity to the PLM. The RF signal frrom the PLM would then be picked-up by the dual band device and put onto the powerline. Your UPS should be plugged into a filterlinc.

The current firmware for the ISY994 is 5.3.4 and it only supports the Zwave 500 series dongle which is Zwave certified. Which zwave dongle do you have installed? Zwave 700/800 LR series should be backwards compatible with the ISY 500 series dongle.

Be sure to remove power from the ISY before removing the SD card. Use a soft eraser to clean the contacts..

@gschoffstall If your powerstrip has a built-in surge protector it could be filltering out the Insteon powerline signal. If you're switching between PLMs are you following the "Replace PLM" procedure?(see attached) You can bridge your powerline legs using any dual band plug-in module, i.e. On/Off Module, or Lamplinc Dimmer, and then verify your powerline is bridged using the 4 tap test. Replace Modem (eisy_polisy).pdf 4 Tap test.pdf

@SHM As an alternative you could try adding some plug-in dual band devices which could help improve the insteon mesh network.

I had the same thing happen to my eisy last week. Not sure if the eisy rebooted on its own as I didn't check its status at the time and I've rebooted it since then. Firmware is 5.8.4. My eisy is on a UPS. The UPS didn't record any events at the time.