Techman

If you have the 2413S PLM then you need the USB to Serial conversion cables Serial PLM Kitfds - Universal Devices (universal-devices.com)

The Polisy is no longer available due to supply chain issues. The eisy and the Zmatter module are the current available options. UD Store - Universal Devices (universal-devices.com) ZMatter USB: Z-Wave+ & Matter Module for eisy (Beta) - Universal Devices (universal-devices.com)

Do you have the IoX Launcher icon on your desktop The admin console option will be displayed when the launcher icon is executed

Being that your problem is intermittent, the only other suggestion is the SD card. Remove power from the ISY, remove the SD card and clean its contacts with a soft eraser. If you still have problems after that then replacing the SD card might help.

What is your ISY UI version? Your devices shouldn't be disappearing from the ISY. Have you tried removing power from the ISY for a cold boot.

Usually, Port 587 with TLS checked. It may vary depending on your email provider. If you reserve an IP address on your router for your controller then you would enter that IP address in the controller,

If you're using only Zwave devices and don't have a PLM attached to the ISY then you need to use this firmware which doesn't support a PLM. This will eliminate the error message. ISY 994i ZW, Z, or ZS Series (Z-Wave/Zigbee and/or if you do NOT have a PLM) Then you'll also need to clear your Java cache, including installed applications and then download the Iox Launcher. https://isy.universal-devices.com/start.jnlp

It's possible that you have a defective Zwave device Every time you exclude then include a device the ZW number will increase by one.

@tibbar Try the "Synchronize nodes" option in the ISY Zwave menu. Based on your hardware you should have a viable Zwave system

Currently, there are three controller hardware versions, ISY994, Polisy, and the just released EISY The current firmware version for the ISY994 is 5.3.4, that's assuming that you don't have the Zwave module installed. What's your current firmware and UI versions? The node servers require either the Polisy or EISY hardware

The ISY Zwave antenna is inside the enclosure, so its range is somewhat limited. You need to have either a repeater or a non-battery Zwave device within about 15 feet from the ISY to relay the Zwave signals. You can also try the "Synchronize nodes" option in the ISY Zwave menu

@SirParadox Are you trying to update the ISY994 or the Polisy hardware?

@FLjuggler If you don't have the Zwave module installed, then the latest firmware is 5.3.4 https://forum.universal-devices.com/topic/33287-534-update-for-isy994-july-30-2021/ After the firmware update you need to clear your Java cache, including checking the box "installed applications", then download the Iox installer https://isy.universal-devices.com/start.jnlp

The Zwave migration option hasn't been implemented yet. If you had the Zooz dongle installed, then by pushing the Zwave to matter button it set the primary Zwave controller from Zooz to Zmatter. Your Zwave devices will need to be manually excluded then included into the Zmatter board Currently the repeater won't show up as it has no nodes or options, but in the next firmware release that may change.

What computer operating system are you running? Did you clear your java cache, including all installed applications before you downloaded the launcher? The ISY Launcher was renamed Iox Launcher. Try removing power from the Polisy for a minute. If that doesn't resolve the issue, then try the add button in the launcher

You can use any 12V 2A power supply. You can also purchase from UD: https://www.universal-devices.com/product/12v-1a-power-supply/

@TriLife Clear your java cache, including installed applications Download the IOX Launcher: https://isy.universal-devices.com/start.jnlp Note: the ISY launcher was renamed IoX Launcher

@gviliunas A lot of the zwave device vendors offer end user firmware updates. The current firmware for the MS6 is 1.15 At this point in time the device updates won't correct the issues. We need an updated UD firmware which should be released next week.

What's your ISY and UI firmware versions Are you on a MAC or Windows Try clearing your Java cache, including all installed applications, the download the IoX launcher: https://isy.universal-devices.com/start.jnlp

Clear your java cache, including installed applications Download the IOX Launcher: https://isy.universal-devices.com/start.jnlp Note: the ISY launcher was renamed IoX Launcher Are you on Windows or a MAC?

@greensuit Yes, there seems to be a problem with the Zmatter card not being able to set parameters and device status not updating. UD is aware of this and is hopefully coming out with a firmware update. @Chris Jahn Any progress on these issues?

@SteveT When you import your Zwave devices into the Zmatter card they will appear in the Polisy as ZY, that's by design per support. They are trying to reproduce the issue with the Multisensor 6. I also noticed that I'm unable to write any configuration changes to the Multisensor 6 My MS6 is also showing Celsius rather than Fahrenheit and I'm unable to change it, so there's definitely a communication issue between the Zmatter card and some Zwave devices. The problem started with the 5.5.0 firmware. Hopefully there will be a firmware update in the near future.

You can try a factory reset on the devices, then a restore device. It's possible that they got corrupted due to your previous issues.

Try the update again, if you're then still having a problem open a support ticket. Let me know what happens.

@Envirogreen It shouldn't take that long to update. Give it a little more time. You can also try removing power from the Polisy. If you're still having issues, then it's probably best to open a support ticket.