Techman

Insteon dual band devices use both RF and powerline. If your garage subpanel is 220v then you want to make sure that you have a dual band device on both garage powerline legs. You can verify that the legs are bridged using the 4 tap test. You also should verify that your controller in the house and your garage are communicating by also using the 4 tap test. 4 Tap test.pdf

3.1.36 is available, If you're on an eisy, try pressing the front button once which will update packages. 3.2.x should be released shortly, if you're still have issues updating then you many want to wait.

@MarcusD Don't use delete PLM. Have you followed the attached procedure? Replace Modem.pdf

The newer PLMs are basically the same as the older models, some improvements in the serial interface and better quality components. Is the PLM plugged directly into an outlet and not a power strip? When you changed PLMs, did you follow the PLM replacement procedure?

Strange, Is the red wire on the keypad connected to the load? What exactly is the load, LED? What wattage?

Try setting Button A to non-toggle off. Also check that the ON level for button A is set to a correct value. Let me know if that works.

Take a look at this link regarding your linking issues https://wiki.universal-devices.com/index.php?title=INSTEON:_Troubleshooting_Communications_Errors

Hi everyone,    It has been an incredibly busy summer for all of us at Insteon and we are not letting this heat wave slow us down! I am very excited to share that i3 Keypads are now available for purchase. What I personally like about this device is that it can be configured as a dimmer or as an on/off switch plus the button controlling the load is user assignable – an Insteon first! I also want to thank everyone who beta tested the i3 Keypads to help us get ready for this launch. If you would like to be part of future beta tests, please click here to apply. On the product availability front, we have the Table Top Enclosures, Dimmer (High-Wattage), and Dimmer (2-Wire) units on order so expect to see pages with NOTIFY ME options coming soon plus more details on ETA’s for those items. Since we have Powerline Noise Filters back in stock, we do get a few questions about why you would need one. Here are a few tips (read more) As someone who has been using Insteon technology for close to 20 years, I know how important it is to make sure you are eliminating powerline noise culprits as much as possible while also making sure your Insteon devices are all dual-band to ensure the most reliable communications possible. Another quick note about Director, we expect to have in-app Siren support by the end of August, and we are still working on I/O Module – Low Voltage Controller (I/O Linc) support. We have also revived the Insteon Connect site (to a certain extent, that is). Yes, the first four-footer links (Favorites, Rooms, Scenes, and Check-In) are still only compatible with the Hub 1. But we wanted to add some valuable information and resources in the next two links – House Configuration and My Account. In House Configuration, you can see all the devices on a selected Hub, including Insteon ID, Device Type, Schedule, and Rooms for each device. This can be exported as a .csv file to help with such tasks as setting up a factory reset Hub 2 with a clean device list. In My Account, you can see your subscription status and expiration date. You can also do a change password request from here. I wanted to end this note with a request. We have enabled Product Reviews and Questions to our store. Please help us and the Insteon community by leaving reviews with candid and detailed feedback on products you have purchased from our store. To leave a review, you either need to be logged into your account on https://shop.insteon.com/ or use the link provided in the email asking you to leave a product review. If you have a question about a certain product, your peers may have that same question as well so please post it. I am so proud to be part of this great community and I really encourage you to participate with reviews and questions. Thanks, and have a great week!    Ken  CEO, Insteon Technologies  Feedback Form Link: https://www.insteon.com/general-feedback 

Remove power from the eisy.

Zigbee uses 2.4 Ghz. If you have other devices on that band, i.e. wireless phone, your router, etc., it could impact your coverage. You may need a Zigbee repeater between the Polisy and your shade. It's mostly a trial-and-error situation.

Do you have the"Query on restart" box checked in the configuration tab? Can you post a copy of a program that is related to one of your devices that gets turned off. Also check to see what programs run at startup under the program summary tab.

The 2342-242 replaced the RemoteLinc2 which should be a single paddle device. Try using the Remotelinc2 option under Link Management.

Connect your eisy via ethernet. There's less chance of connection issues. What are the devices you're having connection issues with. What method are you using to link them to the eisy. There's a possibility that you're misreading their 6 digit ID. i. e. B and 8

I've never noticed the (reset?) hole in the back of the eisy. It's not mentioned in any manuals. I have no idea what it does. Maybe one of the forum developers knows. The device in your circuit breaker panel appears to be a surge arrestor, not a powerline bridge. I can't read the model number, so I'm not sure what it is. It's possible that it may be attenuating the Insteon signals.

Not sure what the "notification controller" is. It must be something you installed. if you expand it what are its nodes? Did you previously install any node servers? What type of bridge do you have across your power line legs? Having dual band devices on opposite legs of the power line will act as a bridge.

It sounds like you may have some older single band Insteon devices, the 2472 is single band, the 2472D2 is dual band. You may want to replace older single band devices with the newer dual band devices which will improve the reliability of the Insteon mesh system. If devices can be controlled via the admin console but not programs, then the issue is most likely within your programs.

The Aeotec range extender will do the job. I have one in my system. The only Zwave module that's compatible with the eisy is this one: ZMatter USB: Z-Wave+ & Matter Module for eisy (Beta) - Universal Devices (universal-devices.com) Before you venture into zwave You should get all your Insteon devices and programs debugged. In an earlier post you mentioned putting a paperclip into a hole to reset your eisy. That's the reset method for the Polisy, the EISY uses a button on the front panel for resets. Are you sure you have an EISY?

Have you tried bringing the MS next to the PLM which will eliminate a communication range issue. Also when next to the PLM, put the sensor into the linking mode and do a restore device. Let me know the results. I have several of the sensors linked to the eisy without any issues.

Regarding Zwave - You may need a zwave repeater between your EISY and your door locks unless you have other Zwave line powered devices in your zwave network. Z-Wave: Configuring Range Extenders and Door Locks - Universal Devices, Inc. Wiki (universal-devices.com) I've also attached a PDF file on Zwave installations. Here's the Insteon troubleshooting instructions: INSTEON: Troubleshooting Communications Errors - Universal Devices, Inc. Wiki (universal-devices.com) zw.pdf

The older Togglelinc is a single band device. If you're having problems communicating with it then you either have noise on your powerline which is interfering with the Insteon signal, or the switch is on the opposite leg of your powerline. In either case a dual band device installed close to the Togglelinc should rectify the problem. "Can't determine Insteon Engine" and "Cannot determine Device Link Table Address" means that the PLM is not communicating with the device. If you're manually entering the device address when attempting to link the device, then either the address you entered is incorrect or you have the issue explained above.

The eisy should show motion status once motion has been detected. After motion is detected, and the sensor times out, the node should show OFF. If the sensor is in night only mode you won't get any motion status updates during the day.

It worked for me, I'm on an Eisy

@dbwarner5 @landolfi Remove power from the eisy/polisy for 15 seconds. After it boots up Zwave should be working. Seems that there might be a bug in 5.6.3 that disables Zwave.

@johnnyt The issues I had appear to be a one time event. Everything is currently running smoothly. I don't have any zigbee devices, only Insteon and Zwave.

Yes, you can uncheck the Insteon box, click on save at the bottom of the window. then reboot your system Did you also delete the Insteon devices from the Polisy device tree? Are you running any Zwave devices? Do you plan on using a PLM and Insteon going forward?