Techman

In UD Mobile, go into SYSTEMS, click on your ISY and make sure "Use ISY Portal for Remote Connections" is enabled.

Try removing power from the EISY. That seems to work for some issues.

Make sure that DHCP is selected on your new router. Clear your java cache, including checking the box "Installed applications" then download the IoX finder: https://isy.universal-devices.com/start.jnlp Remove power from the ISY and then boot it up. If the ISY doesn't show up in the finder press refresh. Select the cloud option in the finder to access the ISY and delete the old IP address.

It's probably best to submit a support ticket

Try doing an "update packages" on the eisy. Current IoX firmware is 5.6.2, Current PG3 is 3.1.33

Current firmware for the eisy is 5.6.2. Try removing power from the eisy then do a update Packages. It could take a while for the packages to update, give it about 30 minutes. If it still doesn't update then open a support ticket.

It's probably best to submit a support ticket. https://www.universal-devices.com/my-tickets

It's a documented issue, they're working on it. It should be fixed in the next update.

Did you try removing the power cord from the eisy? Are your eisy firmware and UI the same version?

Are you able to access your programs and devices via the admin console?, If so, then power cycle the eisy.

Try removing power from the Polisy for a minute, then try the update. Also verify that your firmware and UI are the same version.

@bmercier I just tried removing power from the EISY and that appears to have corrected the problem. Previously I tried a reboot which didn't resolve the issue. Could it be a cache issue during the update?

I'm still unable to access PG3x, here's the log [admin@eisy ~]$ tail -f /var/polyglot/pg3/logs/pg3-current.log 7/1/2023, 09:06:12 [pg3] info: Verifying node servers are installed on IoX correctly 7/1/2023, 09:06:12 [pg3] info: IoX Request: [Try: 1] [00:21:b9:02:62:4c] :: - http://127.0.0.1:8080/rest/profiles/ns/0/connection 7/1/2023, 09:06:12 [pg3] info: IoX Response: [Try: 1] [00:21:b9:02:62:4c] :: [200] :: 1.791212ms - http://127.0.0.1:8080/rest/profiles/ns/0/connection 7/1/2023, 09:06:12 [pg3] info: [00:21:b9:02:62:4c_1] Unmanaged NodeServer 'ISY Portal' found. Adding to DB. 7/1/2023, 09:06:32 [pg3] info: startRefreshToken: Refreshing Portal token 7/1/2023, 09:06:32 [pg3] info: Portal Authentication: Token expires 7/1/2023, 10:06:31 AM 7/1/2023, 09:11:12 [pg3] info: Verifying node servers are installed on IoX correctly 7/1/2023, 09:11:12 [pg3] info: IoX Request: [Try: 1] [00:21:b9:02:62:4c] :: - http://127.0.0.1:8080/rest/profiles/ns/0/connection 7/1/2023, 09:11:12 [pg3] info: IoX Response: [Try: 1] [00:21:b9:02:62:4c] :: [200] :: 1.789716ms - http://127.0.0.1:8080/rest/profiles/ns/0/connection 7/1/2023, 09:11:12 [pg3] info: [00:21:b9:02:62:4c_1] Unmanaged NodeServer 'ISY Portal' found. Adding to DB.

How do I access the PG3 log?

Rebooted the EISY, it didn't solve the problem. Any other suggestions?

Updated the EISY packages, I'm now getting a "401 Unauthorized" error when I attempt to log into PG3x

On the device that isn't working try removing batteries/power for a minute then put it in the linking mode and do a restore device.

I have an EISY running numerous 2441ZTH on both battery and AC without issues. Put one of the devices into the linking mode and do a diagnostics | show device link tables, then a compare. Do the EISY and the Device link tables match? What's your EISY firmware and UI version?

From the UD Wiki ISY Portal Migrate configurations to a new ISY - Universal Devices, Inc. Wiki (universal-devices.com) ISY Portal Transfer Instructions - Universal Devices, Inc. Wiki (universal-devices.com)

No, just via the LAN

The Cloud access is still not working correctly on the EISY, 5.6.2, I'm unable to access tabs and programs. LAN is working correctly.

There's no way to downgrade the EISY firmware. Try a power cycle, if that doesn't resolve your issue then you should probably submit a support ticket.

Insteon traffic has never affected any of my Device link counts, and I've done a large number of them. I think your KPL is the issue. The v.45 KPL firmware is a stable and reliable version.

@dex I have a large quantity of KPLs and occasionally get 1 or 2 mismatched links. What you're experiencing is most likely a KPL with a failing memory Run diagnostics "Show ISY Link Tables" a few times. If the result is consistent, then the problem is in the KPL. What is your firmware and UI version. How old is the KPL, what is the KPL firmware version?

There appears to be an issue with the Cloud access. I just tried the cloud and experienced issues. For now just use the LAN. @Michel Kohanim Can you take a look at the cloud access.