DennisC

Since at least the release of v6.0, the recommended method for accessing pg3x is from eisy.local. In fact, using any other method involving port 3000 potentially impacts some plugins. Using the local port causes some plugins, including Elk, to disconnect and than reconnect. This is also the case if you access pg3x from UD Mobile using a local connection. It is something UD is working to correct. As for login credentials, UD is moving to single sign on concept. Currently, for the Launcher & eisy.local you use your portal credentials. Using ssh, remains the original a**** credentials. Connecting locally, by directly downloading the admin console is still your local credentials. Hope that helps.

Try entering easy.local in Chrome browser and see if the new UI loads. If you get to the login screen, use your ID portal login credentials. If that works, you can also access pg3x from the menu. If it doesn't, open a support ticket with UD to get things straightened out.

Now that I am at a computer, here is the link to the wiki instructions: https://wiki.universal-devices.com/UD_Mobile#Backup_and_Restore

Before switching phones, make sure your phone is backed up so all of your programs will load on your new phone. Specifically for UD Mobile, do and app backup, which will take a snapshot of your app settings and favorites. After your new phone is up and running, you can import the app backup. Be sure to save the app export backup in a location you can load on your new phone when the time comes to restore it. There are detailed instructions in the wiki for exporting and importing the backup.

While you wait for UD to get back to you, try a new power supply.

It looks more like a PLM issue to me. Is your PLM connected, how many links are shown?

That's the version that corrected the issue for me.

I'm not sure you are in the right location. While you can check plugins within UD Mobile, it might be best to use eisy ui. From the menu, select Pluging, Dashboard. That will open the dashboard for all plugins. Check slot 1.

When was the last time you ran upgrade packages? I have another post that talks about this issue and around beginning of December, and update to udx corrected the problem. I suggest upgrading packages, reboot when instructed, and after everything is up and running, an UD Mobile sync. Before syncing UD Mobile make sure you are on latest version.

UD support is aware of both of these issues. I reported them this morning and was told they are looking in to #1 and #2 is a known issue.

@dbwarner5 Would you be able to check something for me? Sign in to eisy.local and go to menu Plugins Dashboard. Is Elk Plugin connected? Next go to Elk nodes tab and see if the nodes are populated with values.

Javi, the upgrade to UDX v4.2.0 fixed the Elk value display for me. My eisy UI is on v0.8.5 and there is no upgrade showing as available. Further, I had to upgrade packages this morning to test a fix for plugins not starting that Benoit released last night. eisy UI did not upgrade and is still on v0.8.5

You must use non secure port as shown in the plugin instructions. The plugin will not work with the secure port. You also need to follow the example in the instructions for adding the port at the end of the IP address, :2101.

You need to add the non secure port to the IP address, as per the instructions: "Set host to the host or ip address and port, e.g. 192.168.1.15:2101" The non secure port is 2101. In addition make sure Elk M1XEP is not set for "secure port". Remember, only one connection can be made to Elk at a time. Therefore, you can not be in ElkRP2 while trying to connect with the plugin.

I would suggest upgrading packages to be sure all went well with the upgrade, and rebooting. After everything is up and running (be sure to check all plugins have started - there is a separate issue with plugins not restarting after reboot), then synchronize UD Mobile. If that doesn't work, I would then open a new support ticket, as something else is going on.

I'm not clear on what you are saying. After the update and UD Mobile synchronization, UD Mobile shows names instead of values everywhere I look (tiles, favorites, notifications, etc)?

There is an update to udx (v4.2.0) that corrects the Elk Plugin from displaying names instead of numerical values in UD Mobile & eisy-ui. It is available from the upgrade packages in the admin console. Run: https://eisy.local:8443/WEB/sysconfig.txt to check your version of udx. If it is at least v4.2.0, then reboot eisy. After complete startup, synchronize UD Mobile and you should be good to go.

I would advise some caution here. I had a situation with eisy that I had to get UD support involved with. It turned out eisy balked at a memory setting of 1028 and the Launcher would not open the admin console.

Try checking the rest of your plugins to make sure they are started and data is populating in the admin console. I suspect you might have another plugin that didn't properly start - but that is a guess.

Run: https://eisy.local:8443/WEB/sysconfig.txt to check your version of udx. If it is at least v4.2.0, then reboot eisy. After complete startup, synchronize UD Mobile and you should be good to go.

It came out on 12/2.

I don't think this issues is isolated to Schlage plugin. I have been experiencing the same issue with 3 plugins. UD has been working to try and find the cause. I strongly urge you to open a support ticket with UD. If possible, include the plugin log package from the same day you had the issue, before and after the restart.

There is an update to udx (v4.2.0) that corrects the Elk Plugin from displaying names instead of numerical values in UD Mobile & eisy-ui. It is available from the upgrade packages in the admin console.

I have seen this before. Try rebooting eisy and make sure everything is up and running before synchronizing UD Mobile.

Maybe a second look at the instructions from UD would help? If there instructions are not something you think should be posted here, I would suggest sharing them with one person via PM that has tried helping you here - preferably with some one with mac os knowledge. It is possible a fresh perspective with help. To be clear, how are you confirming that eisy is not broadcasting a wifi network? What happens if you shut down eisy from front button. Reboot your router, and then use an Ethernet cable to plug eisy in to your router?