DennisC

After getting PG3 installed on Polisy and connecting it to ISY on Polisy, I installed a Nodeserver. Apparently, the Admin Console on Polisy is missing the ability to scroll down the page. If the Nodeserver is displaying more information than will fit in the window, you can not see the remaining items without making the Admin Console window larger.

I upgraded to v5.2.0 by using the automatic upgrade from within ISY on Polisy. After waiting and trying the Launcher, my Polisy was not found automatically and when adding the IP manually, using the correct port. I ssh in and ran sudo pkg update && sudo pkg upgrade followed by sudo service isy restart. I waited and tried the launcher and it found Polisy, but my UUID was all 0. I tried a reboot which had no impact. I tried sudo service isy restart again and this time my Polisy (and ISY) were found. Even though the version was listed as 5.2.0, when I logged in by selecting LAN, I received the following error: I tried both a reboot and sudo service isy restart, but still get the above message and after clicking ok, ISY on Polisy closes. I tried sudo service isy restart one more time and now I get two instances of Polisy in the Launcher window. Only one will allow me to log in through LAN, both will allow me to login by CLOUD. I tried deleting the entry that is not completely working, but Delete is greyed out. After going in via LAN on the working entry a few times, I find both entries are now working, but I still can not delete one.

Looks like you're also having dns issues. Have you verified your dns settings?

Have you checked the error log to see if there are any errors shown?

Are you saying that adding nodeservers to ISY on Polisy is not possible while the ISY 994 is still in production and using nodeservers?

Yes, I can access ISY on Polisy, that is not the issue. I am trying to add ISY on Polisy to Polyglot to associate nodeservers with ISY on Polisy. Michel's post above indicated to use the ISY address in a browser. That isn't working for me. As you indicated above, I tried using the Launcher (cleared Java cache), but still can not associate Polyglot for the new instance of ISY on Polisy. There is still something I am not understanding.

If I use the IP address of Polisy, I connect to Polyglot nodeserver associated with my ISY 994, not ISY on Polisy. I see no way to associate the two.

@Michel Kohanim Hi Michel, When I try https://xxx.xxx.x.xxx using the IP address of my ISY, I get "This site can not be reached" error.

I completed upgrading Polisy, restarted, connected a USB Insteon PLM, enabled Insteon service, and completed the Portal licensing and approval process. I can access ISY on Polisy, but I don't see how to access Polyglot. What step did I miss?

One other thing worth mentioning is that sometime in the future ISY will be replaced by Polisy. Currently, the Insteon software for Polisy is being tested and according to a recent UD post a zwave build should be out by end of month. My point being, if you are not currently using zwave, you might want to wait a little longer to add zwave.

One other consideration is those of us running multiple ISY/Polisy, either has a production/development set up or at a main/vacation home. It's not bad at a nodeserver cost of $5, however if you are using a higher priced nodeserver or a subscription based one, it could get pricey. Just something else to think about when pricing the nodeservers, not a complaint about having to pay for them.

Your firmware and UI need to match and yours does not. You need to update your UI. First, clear your Java cache and then go to the upgrade post for your firmware and download the ISY Launcher UI. Follow the instructions in the upgrade post.

The instructions are in the wiki, here is what it says about factory resetting: Factory Reset Press and hold the button till all LEDs start blinking then release. This action resets the credentials, removes all configurations from Polyglot/Polisy, and resets networking. The link for the full guide is here: https://wiki.universal-devices.com/index.php?title=Polisy:User_Guide I would suggest you read through it before doing anything. There is a note that says if the factory reset doesn't work you need to update Polisy.

I'm still seeing the delay until touching a selection will actually work, but as mentioned it's not all the time.

I'm having the same issue.

Did you follow all the relevant troubleshooting steps below: MAC OSX On Big Sur, Admin Console is no longer a separate Window System Preference | General | Prefer Tabs - set it to "in full screen" (not "always") Clicking on Purchase Module does not do anything You are probably using Safari. What you need to do is to use ISY Admin Console application the instructions for which you will find here Cannot enter userid/password in the Authenticate dialog If you have Yosemite and Java 1.8.40, please: Go to System Preferences | Java Click on the Java tab Enter -Xdebug for Runtime Parameters Admin Console icon does not appear on the desktop Close all your browsers Go to System Preferences | Java to get to Java Control Panel Click on Delete Files and make sure you check Applications Click on the Settings Button Make sure Keep temporary files on my computer is checked Copy the directory under Location Open up Finder and delete the above directory under Location Close Java Control Panel Open a browser and retry the Admin Console (JNLP) URL ISY Finder does not find ISY Open a terminal window Type hostname on the command line and copy the results to the clipboard Open /private/etc/hosts and make sure you have right below the first 127.0.0.1 listing: 127.0.0.1 whatever-hostname-you-copied-in-step2 Admin Console Hangs If you have any of the following modules on your MAC (under System Preferences | Privacy/Security | Accessibility), you may experience Admin Console hang when editing text fields. This is especially the case when you try copy/paste: BetterTouch App Text Expander App PopClip App Moom Appp Usually disabling these modules will fix the issue. For more information please checkout: http://stackoverflow.com/questions/20116958/java-apps-freeze-mac-os-10-9 Java applications are blocked by your security settings Close all your browsers Go to System Preferences | Java to get to Java Control Panel Click on Delete Files and make sure you check Applications Click on the Settings Button Make sure Keep temporary files on my computer is checked Click on the Security tab on the top Click on Restore Security Prompts and then click on Restore All button on the ensuing dialog Click on the Edit Site List Click on the Add button Enter https://isy.universal-devices.com followed by hitting the Return key on the keyboard. Accept the warning Click on the OK button Resource cannot be downloaded (admin.jnlp) 99.9% of the cases, this is due to the installation of the following software: Relevant Knowledge Qustodio Admin Console is very slow or hangs If the admin console is slow to respond, it is likely you need to increase the amount of memory allocated to the Java runtime (JRE). Open the Java Control Panel, select Java tab, press View button, then add or modify the Runtime Parameter -Xmx to the following: -Xmx512m Press Ok to close the window, then Press Apply to save the changes admin.jnlp does not start the Admin Console If Java is indeed installed, the reason is that .jnlp file association is broken (it has to point to javaws.exe). Search for javaws.exe in the computer. Right mouse click and select "Open with" and point to "javaws.exe" to fix the .jnlp file association. Fonts too Small Make sure your Admin Console/UI version is 4.6.2 (or above) using Help | About If not,Install the latest UI On the Admin Console click on File | Themes | Font size and choose an appropriate font size If the font is still too small (especially on 4K monitors/Surface Computers), and for Windows only: Right mouse click on Admin Console icon on your desktop Select Properties from the menu Click on the Compatibility tab Check Run the program in compatibility mode for checkbox Choose Window Vista (Service Pack 2) or Windows 7 Choose Override high DPI settings Choose Scaling performed by "System" Click on the Apply button Using Java 9 In case you are Ok with installing Java 9: Uninstall Java 8 Install Java 9 JRE from (make sure you download the correct version for your OS) Reinstall Admin Console You can also find this information in our forum. Userid/Password dialog keeps popping up This is usually related to firewall software on your computer. Two solutions: Use https (instead of http) to connect to your ISY Configure Your Firewall Software Admin Console Closes Automatically This is usually related to firewall software on your computer and especially with AVAST or AVG (including MAC). Two solutions: Use https (instead of http) to connect to your ISY Configure Your Firewall Software Admin Console Minimized/Invisible and Cannot be Restored This is usually related Admin Console state files not being updated properly and especially in case of multi monitors. All you need to do is to find the following files in Java temp directory (on Windows: c:\Users\[Username]\AppData\Local\Temp) and delete them. Or, you can simply search the computer for udi_*.* file patterns: udi_tree.state udi_frame.state udi_pgm.state udi_finder.state udi_launcher.state

In the lower section of the event viewer there is a drop down box with different logging levels. Change it to 3 which is the higher level. Leave the event viewer open while operating your device.

I just updated and this version is much quicker.

@Javi, since the change to the favorite I am experiencing an issue getting the icons to open up. I'd doesn't matter if I am local or not. They don't seem to respond to being touched. Any thoughts?

I am not sure but that option might only be available on the "Pro" version. Check which ISY you have in the help - about menu.

First, are you using the ISY Launcher to access the admin console? It is available on the firmware download pages and is the preferred method. Your firmware version and UI must match, the Launcher will do that automatically. Clear your Java cache before downloading the Launcher. Also, look at this page for dealing with antivirus software: https://wiki.universal-devices.com/index.php?title=Configure_Firewall_Software Make sure you follow directions in the wiki to set up DHCP.

Have you tried rebooting ISY and after it has completely started up, re-syncing UD Mobile? If that doesn't work, then I would suggest opening a help ticket with UD or tagging Javi.

If you think login credentials changed somehow, try the default admin/admin.

What is the light sequence on front of ISY? Have you tried resetting power to ISY? Front Panel LEDs/Lights Boot up sequence: Power, RX&TX, momentary blink of Memory/RX and TX, and then Power only Error light and Memory light blinking simultaneously: ISY is not able to get on the network.Please ensure: The Network jack on the back of ISY is connected to your router The lights on the Network jack have one steady on and the other one blinking. If not, check cable and connectivity to the router Your router provides DHCP There are no other devices on the network with the same IP address (IP Conflict) If you have configured your ISY to use DHCP, then you will have to search your network for devices that might be in the same DHCP range as your router is providing If you have configured your ISY with a static IP address, and as long as you have a good backup, you can Factory Reset your ISY and then restore a good backup (File | Restore ISY). Once prompted to change the network settings, choose No Only Error light blinking: ISY cannot communicate with the SD Card. Please ensure: The micro SD Card (on the front) is seated properly. Unplug ISY, remove the rubber cap, using a sharp object, push the micro SD Card in so that it pops out. Push it back in so it clicks in. Apply power to ISY If reseating the micro SD Card does not work, you probably have a defective SD Card. Please consult Replacing/Formatting SD Card

If you don't find a way, you may need to do a rest: Multi Function Button There's a little multi function button behind the very small hole on the front of the unit. This button has multiple purposes outlined below. Every click on the button will cause the unit to beep. If the button does not behave as described below, please update Polisy. Update and Upgrade All the Packages Click the button once. Safely Reboot Click the button twice. Safely Shutdown Click the button three times. Reset Credentials Press and hold the button till the first LED (from the left) starts blinking then release. This action resets Polyglot as well as SSH credentials back to the default admin/admin. Reset Networking Press and hold the button till the first and second LEDs (from the left) start blinking then release. This action resets all network configuration back to DHCP on the Ethernet jack next to the serial port. All other network interfaces shall be disabled. Factory Reset Press and hold the button till all LEDs start blinking then release. This action resets the credentials, removes all configurations from Polyglot/Polisy, and resets networking.