Geddy

If you want/need something from the “mfg” you’re best bet is to open a support ticket to ask the question directly with Universal Devices. https://www.universal-devices.com/my-tickets/ Since we are just like you (users of the devices) we don’t know any more than what’s available on UD’s site. My general idea would be that most consumer grade electronic devices don’t typically operate well above 100F. Just from checking a few devices I found by looking up online.

@4481hoods odd place for it to be. What OS are you on? I’m on iOS and UD mobile version 1.1.64. It’s in the top right of the main “Home” are as I posted above and available on the top right of “My Devices”, “My Programs”, “Variables”, and “Network Resources”. If you only found it in one place maybe you’re on Android or different version. I’d be surprised if it got moved to only ONE area.

@4481hoods Make sure your app is up to date. What operating system are you using?

I think this moved recently. On the home tab click the three dots on the top right and synchronize should be there.

No, eisy only runs PG3x. Also, don’t update the Polisy as an update removes PG2 from it. PG2 has been discontinued and removed from current systems. If that’s a deal breaker then keep it running as you have it for now.

Excellent! For the errors you're seeing you might want to power down the ISY994 and the PLM. Then plug the PLM first for about 60-90 seconds then plug in the ISY994. If you haven't power cycled since the power came back on it's possible the PLM wasn't fully active before the ISY994 tried to initially communicate to devices and it's just goofy. Depending on the storms it's possible you took a surge to the house and could have knocked the PLM out of commission. But I'd try a clean power cycle first before assuming it's dead. But 7 years on a PLM is good, all things considered. Once internet comes back try to go back to the IoX Launcher method. The admin.jnlp is a good fallback in a pinch (like this), but if you use the "cloud" connection method in the IoX Launcher option it always assures you have the correct UI for your firmware. Good luck!

@FerventGeek I just want to ask and confirm... Are you currently using an ISY99 (as your text says)? Or are you using an ISY994? There's no migration path from ISY99 as those were discontinued ages ago. The old ISY99/994 cannot use the USB PLM so you can't set it up with your existing device. For the rest, you might be causing issues and a lot of extra work trying to change from serial to USB based PLM, but I think it can be achieved if you follow the directions and perform the PLM replacement process along the way. Mobilinc portal will not work with eisy so will more than likely break what you've got. But I don't think it worked with Polisy either so not sure what you're doing with it. You've probably got it directly feeding to the old ISY (99 or 994?) device rather than IoX on the Polisy. There's no migration from PG2 to PG3 as it's a completely different system. So more than likely most of those integrations will be lost and need to be purchased and setup in PG3x and set back up any scenes and programs you have for them. First and foremost, in the ISY99/994 device right click on the ROOT program folder and select "Copy Folder to Clipboard". Then paste that into a text editor (for Windows use Notepad). DO NOT USE A PROGRAM LIKE MICROSOFT WORD! This will give you a full (text) copy of all your programs so you can set them up following getting the eisy/PG3 system up and running.

@tmorse305 looks like the same issue @Techman had recently.

@LFMc when running the "start.jnlp" file it is trying to connect to UD's site to download the IoX Launcher. If you've got the IoX Launcher icon on the desktop it should open without the need for internet. Then make sure you use the "local" option to connect to your ISY994. What computer operating system are you using? I think you're running something other than Windows (if I recall). Typically, (speaking as a windows user) "start.jnlp" is only needed ONCE to install the IoX Launcher icon to the desktop. Then all you click/run is IoX Launcher. Rather than using the start.jnlp file you could attempt to use the local admin.jnlp downloaded directly from the ISY994. I forget on the ISY994 if you need a port or not, but try: http://ip.of.isy.994/admin.jnlp If that doesn't do it add a port :8080 or just :80. Then run admin.jnlp and it should get you in. Otherwise, if you've got a phone you can use as a hotspot to get internet on the computer for the start.jnlp to run that would be an option to at least try to get IoX Launcher back on the desktop. @Techman - funny suggestion of downloading IoX Launcher if he doesn't have internet!

@MNTheatreGuy wanted to check and see that your ticket was resolved. Did you get the system to update? What steps did you go through to get things to work?

@K-bert good to hear it's being put out to others to try to pick up and maintain. Hopefully somebody will be able to take it over and get the additions you're looking for.

@epete you might be better off opening a ticket and asking UD directly about this. It's been a while since most were changing from the internal card to the USB enclosure. I seem to remember many snapping the card to get it to fit. But you'd be best served working directly with Universal Devices on that process. They aren't able to monitor the forums as much as they did in the past so open a support ticket and get your answer quickly. https://www.universal-devices.com/my-tickets Try to post back to let us know what they suggest and what you end up doing (and maybe sharing pics) to help others that might have this same situation.

@K-bert and @Rocketron if it appears to be a dead plugin (formerly Node Server) the best bet is to open a ticket with UD and ask if they've had any contact with the developer to see if they are active or not. They could then potentially offer it out to other active developers that might be able/willing to take over the plugin and modify it if needed. Open a ticket here: https://www.universal-devices.com/my-tickets

@MNTheatreGuy the only other thing I would check is are you running any (3rd party) anti-virus, firewall, or VPN on the computer you're on? What computer OS are you using (Win, Mac, Other?) It's possible a prior update got hung in process somewhere. If you've attempted multiple update processes it could be "confused" and think UD would be best suited to check the logs and/or to help find what's happening. If you get this resolved through the ticket please post the steps to resolve here best you can so it will help us and others that might run into this issue. Good luck!

@MNTheatreGuy You seem to be doing the correct process. Typically the dialogue popup will remain on the screen until you click otherwise. Also, if you're running UD Mobile you should get alerts that updates are starting and when they're complete prompting for a reboot. Before you attempt again please check the Help -> About to confirm your UI and Firmware match. Please be sure and review this post: If still having issues please submit a ticket to UD for specific assistance with getting your device updated. https://www.universal-devices.com/my-tickets

Try the multifunction button for the reset: https://wiki.universal-devices.com/Eisy:User_Guide#Multi_Function_Button

@Bill S First, for program help on the forums please use "Copy to Clipboard" by right clicking on the program then pasting it as TEXT in the forum message. That's the preferred method rather than screen shots. It makes it easier for people to read and assist to suggest alternate program suggestions to copy/paste what you provide rather than trying to assist with a screenshot. It also make that program searchable if it should be something others attempt in the future and try a forum search. As @oberkc suggested above try the "status" rather than control. The way you have the program with control is considered a physical operation of the switch. If you are attempting to use Echo to turn off the light there's no "switched" (or "Control") happening. It's just a status update on the admin console side. Otherwise, you should be able to have Echo command the program by telling it to turn the program on or off. As the wiki explains the "on" will run the "Then" of the program and "off" will run the "else" of the program. (found here:https://wiki.universal-devices.com/ISY_Portal_Amazon_Echo_Integration_V3)

HA! Guess somebody made a top level section, but didn't add any context. I'm sure the link @DennisC will get you moving forward. I guess my comment about the eisy user guide being where people got the information in the past was missed in my prior post.

@mmb Check the wiki - https://wiki.universal-devices.com/Main_Page#Migration I haven't read through this so don't know if it covers everything, but should or at least the eisy user guide was were most people would find the steps.

That's why I suggested a support ticket. Michel doesn't monitor the forums as much as he once did. Therefore a support ticket is the best/most effective way to get support from Universal Devices. Plus, at one point a factory reset (image) was a process they didn't have public published methods for and think they would prefer to keep it that way to keep future support issues targeted and trackable through their support ticket process.

@G W probably best to submit a ticket to UD to get this kind of help. https://www.universal-devices.com/my-tickets/

@mnunes Will you please browse to this page: https://eisy.local:8443/WEB/sysconfig.txt (might need to change "eisy.local" to the ip of your eisy). If you get an alert about the page not being secure click "Advanced" and then "proceed..." Search for this text: pkg tpm2-tools What is the result? How old is your eisy? Did you just receive it or had you bought it previously and just now installing/activating? It's possible an update got hung. Have you pulled the power supply to have a full power cycle/reboot? If you have pulled the power and still getting this alert make sure you follow the update process and allow it to fully run. Don't click away from the "okay" box when you first run the Upgrade Packages button. If you have UD mobile linked you should get some alerts that update has started. Once it completes you should get another update that it's done and needs a reboot. Then your admin console should give the same complete alert and that you should reboot. Press the "Reboot" button on the Configuration/System tab. Allow it to fully boot before you attempt to open admin console again (I usually allow about 3-5 minutes). If after those steps are completed you still get the error please open a support ticket and UD will assist you further. With other users reporting similar issues and my tpm2-tools version being earlier than 5.6_1 I wonder if UD released some underlying update before announcing it and it's causing issues to people that ran the update process recently. I have not attempted an update recently (my last update process was after the most recent post from UD - at the end of April).

To fix this you have to clear Java Cache first then run the start.jnlp you downloaded. As @paulbates suggests using the cloud option (even when local) will "download" the correct UI for your Firmware each time it loads. Using the "Local" option still requires the Java Cache to clear (checking all three button/options) then running a new version of start.jnlp to add the IoX Launcher icon to the desktop. By checking all three boxes on this prompt correctly removes the existing IoX Launcher icon (if it was still visible on the desktop). FYI: Sometimes Java updates will remove the icon, but the cache still needs to be cleared (with all 3 options) to be able to put the IoX Launcher icon back on the desktop. If still having issues there are more advanced options to remove the IoX Launcher from Java, but that's usually not needed.

@SRS I don't recall it being possible to "migrate" any Alexa settings from Mobilinc to UD/ISY Portal. Since they were completely different portal operations. You would need to setup the Alexa items in the ISY Portal portion and install the UD skill for Alexa (I think the skill is still needed). (More on that in the wiki) Also note, Mobilinc does still (somewhat) work for the eisy, but only for native devices (i.e. no plugin devices). I know it works well with Insteon devices (just as it did on my old ISY994) and seems to control the limited z-wave and zigbee devices that I've tested with it. UD Mobile is being developed by UD and does allow control for plugins and all z-wave and zigbee devices. It's a slight learning curve, but you can get a lot of help in the UD Mobile forum area should you run into any stumbling blocks there.

@madmartian I wonder if you tried to "Revoke" the portal on the eisy and then delete it from the portal account if you added it back if it would reconnect. It might wipe out information if you've added a lot to Alexa or Google Home so that might be last ditch effort. Port forwarding wouldn't impact it's connection to the ISY Portal. Actually, it's probably best to remove any port forwarding and just use the Portal URL for remote access for security reasons. No need to leave open ports to a home network. Either way...once you get information on your ticket from support be sure to report back what the fix/solution is in case this happens to others it would help resolve their situation. Good luck!