Geddy

As stated above you're probably seeing that it "last ran" the THEN statement (reference of color meanings in the wiki) Meaning the program last ran true. Nothing to worry about just from looking at the color of the program icon. Look at the program summary tab and confirm the last time the Sunset program ran. Also, for future program posting please right click on the program and select "Copy to Clipboard" (the last menu item) and then paste the program as TEXT. Pasting images of your programs aren't helpful for those trying to assist with the programs. Having the text allows those helping to edit the lines and not just suggest changes to an image. What threads are you talking about? I can open them back up and merge this into those threads if you think it's an ongoing issue. Otherwise, at least linking to them might help others that are trying to help now and not having to rehash troubleshooting steps that were done months ago. Threads are typically closed after a solution has been posted and no other posts have been made for a couple of weeks.

You need to use "javaws.exe". (Java Web Start) Putting the Java folder in "Program Files" rather than the (x86) file just means you've installed the 64bit version. That's perfectly fine and not an issue. Do you by chance run OneDrive (or other cloud storage) and backup the desktop and run on multiple computers? I ran into an issue that I was backing up the desktop on two different laptops and it would always break the IoX Launcher process. I ended up having to turn off backing up the desktop. I don't make a habit to keep things on my desktop so it doesn't really need backing up. It's mostly just shortcuts to often used apps, but that's what I use the taskbar for now these days so my desktop typically only has IoX Launcher on it. If you are running OneDrive once you have IoX Launcher showing right click on it and select "Always keep on this device" (I'm not sure if it helps, but I did that too and haven't had any further issues). Make sure you remove the old version of Java and download the current available version from java.com (Version 8 Update 431 - as of this posting). There are reasons that Java updates. It's not advised to run older versions for java security reasons.

Check this post: (Info in this post might help) How many z-wave devices are you running? Some have found it easier to reset the z-wave devices than try to migrate them if they have only a few. TIP: One thing to make sure to do though is make a copy of all your exiting programs in the ISY994 before you migrate. On the root folder in the program tab right click and near the bottom will be a COPY folder to clipboard (something along those lines). Paste that into a text editor (like Notepad on Windows - NOT Word! - you want to keep the raw text as is). Make sure you use the "COPY" folder option and none of the "export" options. This will allow you to review and perhaps fix any programs that do not migrate properly (it's been known to happen and this step will save you house of fixing broken programs).

@ScottAvery are you running any anti-virus or firewall software on the computer? Above you mentioned adding java to the firewall. Be sure to turn off any anti-virus or firewall running on the computer that aren't the default Windows 11 system applications. Third party virus/firewall products have been known to cause issues similar to what you experience. Since you are able to connect to the web PG3 portion perhaps trying to access the device using the URL available in the portal site (be sure you use your portal credentials when logging into the eisy). Tools -> Select Tools -> Information -> ISY Information -> Admin Console URL That should at least allow you to get into admin console to adjust your location/time zone.

@mrxmas If running Windows indeed seems you don't have Java installed (as @paulbates mentions). Install Java (as mentioned above). If you have then the .jnlp file association is messed up and you need to set it or update it. Right click on start.jnlp and select properties (or even "open with). If you open properties then see what it says in the "Opens with:" line (again...only if you're running Windows) Click change and then you might need to select "more apps" and find javaws.exe on your system (for Windows it should be in Program Files -> Java -> Java (version) -> bin) If you're not on Windows please be sure you read the link I posted above.

@Deane Johnson Since the device seems to be online what happens when you try to open admin console to connect locally? Are you having issues there or only on the portal side? Be sure you review the wiki that relates to changing the router: https://wiki.universal-devices.com/Main_Page#Changed_ISP.2FRouter_-_Can_no_longer_access_ISY More than likely you had static IP set on the device and it's not connecting to the new router, but you said it shows connected online. Is there a green light on the my.isy.io site showing the ISY994 is online? My guess is it's not actually online it just shows the history of it being there and you need to fix the IP address. That's tricky. If you still have your old router I would reconnect it for a bit to get into the ISY994 and remove the static IP option and allow it to auto DHCP connect with the new router then setup an IP Reservation in the new router. This process is a lot easier than resetting the ISY994 as suggested in the wiki. If you don't have the old router then you could set the DHCP table in the new router to the same as what was in the old router and it should reconnect. Either way, once you get back into the admin console of the ISY994 please turn off the static IP and set it to Auto DHCP.

@ThisIsTheWay are you running the HarmonyHub Plugin? I'm not sure how that one works so might need @Jimbo.Automates help with that. Looks like the Harmony Hub is trying to log into IoX and doesn't have the correct user/pass (based on the "Auth: -10104" error looking at the wiki). Otherwise, be sure you've set up the plugin correctly following the "more info" on the plugin page.

@ThisIsTheWay clearing your java cache and downloading a new star.jnlp gets rid of the other error that your screen show shows. That's meaning the Firmware and UI are not matching. You can avoid that by using the "Cloud" connection that downloads the proper UI from the UD cloud. However, if you ever choose "Local" you'll need to follow steps 10-13 in the link above.

@ThisIsTheWay Please review this post and follow from step 10 down:

@mrxmas what OS is the computer? (I only ask because it seems very easy on Windows and has special steps on macOS) Please review the wiki: https://wiki.universal-devices.com/Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop First thing is to get java from java.com (current version is: Version 8 Update 421 - as of this posting). Then follow the steps in the wiki.

@Guy Lavoie my "assumption" would be that it could be used via USB. I believe the USB enclosure was also available prior to eisy. Looking at the enclosure product information it does reference Polisy so seems like it would work. It would be best to contact UD directly to ask the question and get the answer from them. Support tickets are quick and simple for such a inquiry: https://www.universal-devices.com/my-tickets Please be sure to post back to let us know.

If memory serves I think the Z-Wave backup process only works for ZMatter products. I don’t think IoX has a backup ability on a 3rd party Z-wave controller. That’s why you don’t find it in the menu.

Look at: Tools -> PG3 -> Remote Connection Be sure you are running PG3x on the Polisy. Refer to the wiki for assistance if you haven’t updated to PG3x yet.

I think most were tagged in @Bumbershoot post on another thread with the fix, but if not please perform the steps outlined there...

Looks like somebody (or something) is trying to log in from various locations (mostly seem to be fe80::1855:efad:4901:a5d9). Is that a location associated with you or any mobile devices trying to access the eisy? Is your Portal license current? You can check at my.isy.io. Only reason is there's a billing comment on 10/3. Just checking. Probably best to open a support ticket to get help directly from UD. Looks like it's been happening since early on 10/3. Please be sure to post back the results of the support ticket and the steps they used to troubleshoot and fix this issue to help others should they run into this situation. https://www.universal-devices.com/my-tickets

First off...what update? There's been no release mention of updates. Sometimes I think UD might have releases they are testing, but might be "in the wild" if/when people randomly check for updates. Would you try this site: https://eisy.local:8443/WEB/sysconfig.txt (might need to replace "eisy.local" with the ip address of your eisy. Be sure to click advanced if you get a warning that the site isn't secure and proceed to the site). What is your version of: UDX (shown near the top) IoX (several lines down - look for "isy-#.#.#" pg3x (just over half way down the page look for pg3x-#.#.#) It's possible that UD was getting a release ready and put it out for testing and you picked up the test. It might be buggy. This just an assumption/possiblity (has happened in the (distant) past). You might be best off with a support ticket. Might not get a reply right away or over the weekend, but probably the quickest and sure way to get to the bottom of the issue. Please report back the resolution so it might help others. I see another post of somebody with an eisy that keeps rebooting.

Your update shows that you found the best way to get them back to IoX, but always remember that any change in PG3 will not "refresh" or show up in IoX until Admin Console is restarted. That's why it's always been suggested/recommended that best practices is never to have BOTH the PG3 and IoX windows open when editing one or the other. Anytime you change something in PG3 the Admin Console needs to re-launch to add any changes to nodes. NOTE: Rebooting the eisy had nothing to do with the re-adding. It was simply relaunching IoX that refreshed the available nodes.

What computer OS are you using? (Windows, Mac, Other) What version Java do you have? The current version should be: Version 8 Update 421 (based on java.com site) Portal connectivity shouldn't have any impact on what you're describing as UI issues.

Please open a support ticket with UD - https://www.universal-devices.com/my-tickets Seems that something might be corrupt on your settings. If you're trying to revoke from the Admin Console it should let you do that without issue. You might also need to delete the device on the portal site. But please let UD direct you in the best method to resolve this. Please post back what resolves this so that it might help others in the future.

Have you checked your spam/junk folder? Some test emails always ended up in junk for me. Not sure why. Also, make sure you select a recipient in the Groups area to send the test to. It should default to the first, but it might not always (looking at my eisy (remotely) it selected the first line and test ran fine). What SMTP servers were you using? I have had this happen ages ago using @outlook.com or @hotmail.com accounts. I couldn't use those to send. Additionally, Microsoft has turned off simple password use. I suspect even app passwords aren't working at this time. Have you tried with Gmail? The Gmail setup instructions in the wiki still apply and still work (as of testing just now). I don't use/rely on email notifications any more, but still have them setup to be able to test. Since you're on ISY994 the usual suggestion of using the Plugin on the Polisy or eisy would not help you in this instance. The only other option would be to setup network resources to send push alerts. Those setup instructions should also still be current in the wiki.

@Edmund Lam be sure you clear your Java cache (selecting all three check boxes in the process). Download a new start.jnlp from the UD website (https://www.universal-devices.com/), clicking “MY ISY” on the top right of the image on the home page. This should fix the issue.

@MickBehr This could mean a couple of things. It could be a corrupt IoX upgrade (if you upgraded recently) or could mean the PLM has failed. More than likely it's PLM related. How old is the PLM? What style (serial or USB) is the PLM? How is it connected to the eisy (what cable(s) are you using)? Has this worked previously and this is suddenly new errors? Or has this always happened since you updated to 5.8.4? What computer OS are you running? (Windows, Mac, other) I would suggest: Check the PLM to see if the light on the side is on and green close Admin Console Shut down the eisy (https://wiki.universal-devices.com/Eisy:User_Guide#Multi_Function_Button) Unplug the eisy Unplug the PLM Wait 20-30 seconds Plug in the PLM (allow light to stabilize - about 30-60 seconds) Plug in the eisy (allow 2-3 minutes for it to fully boot) While waiting for the eisy to initialize clear your java cache (be sure to check all 3 boxes in the process) Download a fresh copy of start.jnlp from UD website (https://isy.universal-devices.com/start.jnlp) Run the file to put the IoX Launcher icon back on your desktop Open Admin Console and allow it to fully load Select random device Do you still get the issue? If so, check the status of the PLM: Admin Console -> Tools -> Diagnostics -> PLM Info/Status If you don't get a "Connected" status then you know the PLM (or the connection to the PLM) has failed. If the PLM is okay then it's possibly a corrupt update and you should run the "Upgrade Packages" process again and allow it to complete before being rebooted. This might require further troubleshooting with UD so you might want to open a support ticket: https://www.universal-devices.com/my-tickets But depending on the age of the PLM I would suspect it has issues. Be sure to keep the wiki handy if you end up having to replace the PLM as it has the steps to follow for PLM/Modem replacement.

@MARK R glad you got things sorted out. The only reason I suggested opening a ticket was because you had replies that seemed to answer the question, but you asked again or differently. Meaning that you didn't really get the answers you were looking for. This is the best place to get support for issues as the user-to-user assistance is top notch. But sometimes when product specific questions are being asked we (the users) don't know a definite answer for some unique questions. That's when a support ticket is typically best option for getting the information to exactly answer the question/concern. Since you mentioned wanting to get help here before you opened a ticket, but asked the question again (just different) made it feel as though you didn't trust the answers given. As UD has said many times in the past..."They are developers and programmers. They are not documentation writers". Sometimes what's on the website might not always match up with what you observe in the wild. So sure, checking out here and asking here is preferred and typically answered quickly.

With your doubt it's always better to open a support ticket and ask UD directly rather than getting speculation in the user-to-user forums. While many here (myself included) operate the ZMatter dongle without issue your hesitation is warranted based on what you read online and what you experienced when installing. To best get things sorted out for you and answered to your satisfaction I would suggest opening a support ticket directly with UD and get the answers to your questions straight from them. https://www.universal-devices.com/my-tickets This tells us nothing. In the future please state the actual firmware version you are running. Many might think they're on the "latest", but have often times found they aren't. Also, if somebody comes back in 3-6 months to see this post and the "latest firmware" is a few versions later they might think it's "still" an issue. (Yes, this has happened many times in the past.) As of today the current firmware for eisy/Polisy is 5.8.4. You can always confirm the "current" available version by visiting the Current Release Announcements area of the forums. I would suggest following that area to get notifications about when future releases are made available to keep your device up to date.

eisy (it’s in his reply! Bold added for attention.)