Geddy

@btreinders I would suggest opening a support ticket today and seeing if there's an issue or just getting further troubleshooting steps. Please post back what helps resolve this in case others face similar issue. https://www.universal-devices.com/my-tickets

I would suggest just trying on the web interface for the time being. Make sure that you're logged into the portal. Sometimes you might need to reestablish the portal account. On the web for PG3x click on System -> Switch Portal Profile Then login to the portal again. Somebody else posted they couldn't log into the portal an hour or so ago. Perhaps there was a short outage. Seems to be available currently though. I haven't attempted to activate or buy any plugins so not sure if there are underlying issues.

When on the main portal page is there a green dot next to the UUID for your device? It's possible it could be a local network issue that is blocking the Polisy from connecting to the portal. If the indicator is that the devices is not online check all network cables to the device and your switch/router. Also, check that you can access the device locally and then click on the Configuration tab then Portals tab to see if the portal is active and shows online or not. Log into your router to be sure you see the device as a connected device (since all routers handle this differently you might need to search how to find connected devices if you're not familiar with this process. Lastly, power cycle the device to attempt to reestablish the network connection. Since it appears you're running an ISY994 your support is limited with UD.

If you were to put in a support ticket the first step they would probably suggest is updating the system to the current IoX release (5.8.4 - been out since summer). Not that it would specifically fix THIS issue, but would put you on the current release so that troubleshooting would be easier to see what's happening. Since you say it stopped working 12/30 it's doubtful that the outage of Jan 1st is the cause. Your issue sounds more PLM related. Did you see the information @bmercier posted regarding the issue? https://forum.universal-devices.com/topic/44576-outage-2025-01-01/ It said to unlink then re-link. Since you're still having issues it might be best to open a support ticket and get assistance with the issue. https://www.universal-devices.com/my-tickets

@PaulB since the ISY994 is no longer supported by UDI my guess would be that you would still be able to use the Java Admin Console interface that it has always had. The new update will only apply to the newer eisy (and I guess Polisy, but that's just my guess). Since the ISY994 uses the IoX Finder (start.jnlp) and Java I don't expect that to end. You shoudl also be able to continue to use the admin.jnlp downloaded directly from the device. No new development is for the ISY994. Therefore the mention of updated method to access admin console (or the re-design whatever it will be considered) only applies to currently supported devices.

@PaulB Welcome to the forums. Are you using an ISY994? First make sure the network cable is properly connected. First, when you're on the portal please confirm that your license is active (Select Tools -> Information -> ISY Portal Access License). I don't know why it wouldn't come back automatically, but you might need to re-authorize it. If you're local to the ISY994 open Admin Console and check the Configuration tab then Portals tab. If it isn't online there, but you know the device is able to access the internet I might remove UUID from the portal, close admin console, add it back in the portal, re-launch admin console and approve the portal request.

There was an update UD emailed out a couple of weeks ago and posted to their site: https://www.universal-devices.com/2025-liftoff/

@bob123 Is the ipad using the portal to connect to the device (Polisy or eisy)? I found an old post that seemed to indicate it might be an issue if not using the portal to connect. But since that's old not sure if that's been fixed in a more recent version of UD Mobile. You might also want to review the wiki if it might help: https://wiki.universal-devices.com/UD_Mobile#Notification_Plugin_Errors

@glenn_steiner this plugin hasn't been updated in ages and assumed no longer being supported by the developer. Many users have moved to different brands of thermostats that use different plugins. If you're able to get it to work that's great! I tried with an older thermostat a couple of years ago and never got things sorted out so don't have it incorporated into the eisy/PG3x system. Which is fine as I don't really need to automate the thermostat much beyond it's abilities.

@cjbartkowiak just to add to what @paulbates mentions...I like to suggest using Google Site Search (trick) to find things. Type this into the search bar then add what you're looking for and it usually finds more results. site: https://forum.universal-devices.com/ The forum search function does an okay job most of the time finding stuff, but it does not find archived posts/topics and sometimes older locked posts (like the one linked to above from 2021). So if you run a Google search for: site: https://forum.universal-devices.com/ backlight led You'd find the 2021 post at the top of the results.

@RobertAdmin probably not the right forums to get assistance with such device. These forums are mostly for support of products from Universal Devices (https://www.universal-devices.com/), but some users might have experience with the device you're asking about (I do not). Does the manufacturer or supplier for this item not have support? Good luck!

@drprm1 I believe they are fetched based on short or long poll values in the config section of the plugin. The real question is probably how often does YoLink update. You can't force an update in the YoLink system so you're at the mercy of when they update then the plugin will update on next poll following the change at the YoLink level. I forget what the default values are/were, but I've got mine set short = 600 and long = 1800. I don't have a need for more frequent update, but I also still have the YoLink app on my phone to get alerts if temps go out of my range.

I would suggest you open a ticket with support and get assistance directly from UD. https://www.universal-devices.com/my-tickets

@Panda88 I think it’s the “more info” button on the plugin page. When viewing on a mobile device it asks me if I’m trying to open another app.

All plugin setup should be done in the web portal for Polyglot for the specific plugin then there is usually a customization tab/button should you need to add specific information. Check the "more info" button found on the plugin page in the plugin store. Usually that will have more install and setup guidance if it's needed. It might also have examples of settings. IoX 5.8.4 has been out since late June. If you're still on 5.7.1 you would need to update. PG3x version looks "current". It was released before 5.8.4 so you might have not updated since PG3x version was released.

@Kentinada there were errors adding images to the forums earlier. Should be good now. It depends how your variables are setup. Did you make this program to turn the lights on and did it work? Or are you having issues?

@Kentinada I'm not sure that "True" is correct. Can always try by triggering an entrance event in UD Mobile to see if it triggers it on. Is the program active? If you're both home try by running the "IF". If it runs true and turns the lights on then it should be good. Do you want the lights to be on until midnight? It depends on how your variable is setup. Is it a STATE variable? Those will cause programs to trigger. Usually I've seen them referred to the value of the variable (0, 1, 2) not as true/false. You can test both the program and the geofence to tinker with it to correct the logic if what you have doesn't work.

In the program summary tab right click the program and uncheck run at startup (or something along those lines). You should be able to sort the summary area by that column and you can determine if some others might be better not to run on startup depending on what they do.

That "should" be the easy part. It's been made simple over the past couple of years. As long as you have a "simple" system it should be easy to just make a backup of the ISY994 and restore on the eisy. If you've got a more complicated system the pitfalls are still there. I always suggest users make a copy of the program root folder and save it as a text file. If you right click on the Programs root folder the option near the end of the list should be "COPY folder to Clipboard" (Be sure you use the "COPY" option...NOT the export (you'll think too much computer speak and go for the "export" option, but you really want "COPY"). Then, open a simple text editor (no word processing...in Windows just use Notepad). PASTE the clipboard to the text editor and SAVE that file. This records all your program information in a "simple" to read file in case your programs go crazy in the migration (it's been known to happen on some systems). The text file will have the names of nodes in programs as well as indicate if the program was disabled. Glad it seems the rest of the stuff worked out for you. The rest is over my head of worrying about. Good luck with the migration!

@matthewjocko some things to try: perform full power cycle. Pull the power supply. Wait a minute and power back up. Allow 2-3 minutes for system to fully boot. one of the options in the menu should be to switch portal profile. Be sure you login to the correct profile. force a refresh on the browser page. If after these steps it’s still slow or cannot install plugins open a support ticket to get help from UD to try to get things running correctly. Please post back what resolves this for helping others should this be an issue.

You had similar issue with another plugin. Do you leave admin console running 24/7? It's not designed to be left open and I expect as @Panda88 suggests some data might be cached and/or only loaded at startup of admin console. Some windows have options of running a query on the values, but that's not ideal. For the plugins you are experiencing problems with in the log page put them into debug mode then restart the plugin and wait 5-10 minutes. Then download the log package and PM to the developer for those plugins. Since you're having this issue with multiple plugins it might be best to open a support ticket with UD to see what's causing this on your system. If you close admin console after using it and data isn't there upon loading then it seems to be an issue pushing the data from PG3 to admin console on launch. https://www.universal-devices.com/my-tickets

Look at the program tree. What is the color of the icon for this program? Is it partially red? If so, then it did fire it just fired FALSE. Thus it would run the "ELSE" of the program. You have nothing in the else so that's fine. You can also look at the Program summary tab and it should show when the program last triggered and if it was true or false. When you said it didn't "run under geofence" what do you mean? Correct. If you only want to trigger (TRUE = run THEN) between the times in your "IF" then you have it set correctly. You can test that when it's within your time statement and tap the "Trigger Enter Command" in the Geofence. From what you've posted it looks like UD Mobile should trigger your geofence and in doing so if it's after 15 minutes before sunset should run the THEN of your program. I would test during your "IF" window of time by tapping the "Trigger..." in the app. Then I would test by going for a drive ("well" beyond your geofence area) then when you enter the geofence area it should trigger. When you get home if the lights aren't on check admin console to see if the program ran. If it didn't then something might be wrong with the geofence on the phone. That gets a little tricky to fix. I would turn off the "Run at Startup". This could trigger the program if your device reboots in the middle of the night (anytime that the IF would be TRUE). My last thought to test would be to create another test geofence area and have it directly turn a device on when crossed (not in a program, but the actual device). If that works it could be something with UD Mobile and calling on the program. My geofence (radius=750) is setup to turn on a light no matter what. It is triggering the device directly rather than through a program and seems to work every time I enter the geofence. I'm on iOS 18.2 (build 22C152) with UD Mobile 1.1.83, but it's worked well for quite a while.

(bold added for emphasis) I get what you're saying. UD has always said that documentation is probably their weakness. I think as Michel has claimed "they're developers, not document writers". While it might be a pain to sort stuff out on the fly it is sometimes easier for trial and error than trying to read/guess what the documentation is saying. Seems that you are taking testing to an extreme of getting things figured out before going live. Some of the more detailed questions/issues you might have might be something that only you have faced (at least recently). Many that made the switch when the eisy came out had a difficult time with the process as it was super green and new to everybody at the time. But the basic answer to this "question" is (if I recall) that if there's no network cable connected when the eisy boots up then wifi is enabled by default. If a network cable is connected then the wifi is disabled. I never setup the wifi on my eisy since it sits next to my router. For me there's no need to have the wifi as a "fall back". If my LAN goes down then probably my whole WAN connection is toast. I don't see a need to have it as an option (for my situation). I'm with you on this. UD Mobile has been undergoing some UI changes and I expect that the documentation hasn't kept up with the changes. It's probably still referring to items that were there when UD Mobile and eisy were released (two years ago). For your issues it might be something that is better handled through the UD Support ticket path if they're stacking up and you're just looking for issues in the system. https://www.universal-devices.com/my-tickets Otherwise, for a user-to-user forum for support we're here to help, but understand that just making comments about the documentation without asking an actual question or describing what you're attempting to do probably won't garner much help/support because nobody knows what it is you're looking for help on. That's probably why your initial post didn't get a reply for a couple of days.

@mikek understood. Maybe somebody with this product has figured more out and can answer your question.

@mikek I'm not familiar with that device, but @kzboray had a post that might give more details from a couple of years ago. Take a look and see if it might help answer some questions (or raise even more). And here's a post from @brians that could also help: