Geddy

What firmware are you running? (Give specific number) Have you power cycled your device? It might be something a support ticket is best suited for https://www.universal-devices.com/my-tickets/

@hart2hart make sure the remote connection to the portal is still active. Log into the portal and check from there. In the past mine randomly was reset to no and I just had to reactivate that from the portal side and it worked. It’s been a few months now and others had issues at the same time, but I just checked mine and it’s still “yes”. If you’re still yes then I’d suggest opening a ticket with UD.

@Techman it would be good to point out too that this process only works for items NOT IN A FOLDER. So would have had to move the original device out of the folder it appears/appeared to be in then attempt the “replace with” process. @MKonrad glad you got it sorted (seems like it anyway). I think you can also right click on a device and should have a menu option to “add to scene”. Then you select what scene to add it too. In case your device tree is very long and difficult to drag as you said you did.

What computer OS are you running? On Windows go to configure Java (use the search function from the “start” menu) then delete temp files. Clearing the Java cache is key and has been forever! So shouldn’t be the first time you’ve done it, but if you don’t keep you systems updated it’s possible you don’t recall the steps. Go to UD website and click on “My ISY” near the top right of the homepage. It should download start.jnlp (note…if you have existing start.jnlp or admin.jnlp files on your computer please DELETE them before you download a new file! Just makes things simple and clean!) Lastly….all this is covered in this post:

@andrew77 looks like something has possibly been corrupted. Since you were on 5.8.0 firmware it's not like you ran an update recently so it likely wouldn't be a failed update. I somewhat agree with @CoolToys that you should bring the system up to date by running the update process. Be sure to allow a lot of time for the update to run. There have been several IoX and PG3x updates that you're probably missing (since 5.8.0 was released in January). Don't pull the power on the eisy until you've run the updates and rebooted and attempted a good log-in with admin console. Be sure you clear java cache (checking all three boxes) when you run the firmware update. Otherwise, use the "Cloud" so you don't get an error about Firmware/UI mismatch. Is you're still having issues perform a full power shutdown (following the wiki for multi-function button presses). Once the eisy is powered down unplug it, then unplug the PLM. Then plug the PLM back in and after 10-20 seconds plug the eisy back in (I think the light should be steady on the PLM before you plugin the eisy). Allow some time for it to fully boot (60-90 seconds - to be safe - maybe longer if you're running a lot of plugins) before trying to open admin console again. If you're still getting the EXACT same errors then open a ticket with UD to get help directly. https://www.universal-devices.com/my-tickets

@CoolToys "Switched On" or "Switched Off" is found using the "control" option. On/Off is typically in the "Status" option of the Then statements.

See the post just made by @bmercier:

@thruster999 Looks like there is a portal connection issue. Not sure when it started, but seeing other posts about there being issues so could just be your problem as well. But to check if your license is active you can login on the portal (https://my.isy.io/) Then click under "Tools" -> Information -> ISY Portal Access License In the new window it should show "License Active" and should show your "License Expiry Date" Link to other posts: https://forum.universal-devices.com/topic/43875-eisy-portal-integration-offline/ And looks like UD is aware and fixing the portal connection based on this post: https://forum.universal-devices.com/topic/43877-portal-problem-2024-07-18/

@FarmerGeek yes, UD announced its "retirement" (end of support) over a year ago... https://www.universal-devices.com/finalbye994/ More recently is an announcement of a price increase for the UD Portal to support the ISY994... https://www.universal-devices.com/994-portal/ While the ISY994 will continue to work it's official support has ended and the increased price for the portal might not be as attractive for many. If you're competent with operating and supporting your own device then it's possible to use as long as it works for your needs. The eisy operates the ISY system (now IoX) just as the ISY994 does, but adds a lot of benefits with the plugins from wide range of developers.

@JP as @hart2hart suggests, it sounds like the "IF" is becoming false while the waits are in process. As soon as the program becomes false it will quit running. Try removing the waits and see if the program performs all the lines in the "THEN" statement. If you must have the waits then @paulbates suggestion of having 2 programs with one blank "IF" would help as it wouldn't re-evaluate as the program is possibly currently doing. As @paulbates posting a text version of the program is preferred. It helps others help you directly with comments/changes to the program. Text is also easier to read on mobile devices. Screen shots become tiny and have to be zoomed in and moved around a lot. Right click on the program and select the last item "COPY to Clipboard". Then paste as text in your forum post. This way the program is available for others to make suggestions/changes.

Look here: https://forum.universal-devices.com/forum/395-yolink/ and here: https://github.com/Panda88CO/udi-yolink/blob/main/README.md and read the UD wiki eisy User Guide: https://wiki.universal-devices.com/Eisy:User_Guide These links should give you the basics for what can be done. If you’ve gone beyond Yolink be sure to look around the PG3 forum area for all the other plugins that are available with the eisy (and Polisy). Note that there are free and paid plugins. To see the full list of available plugins check here: https://polyglot.universal-devices.com/

Glad you got it sorted out. Sounds like you're a "set it and forget it" kind of user. There has been communication from UD over the last couple of years about the upgrade process and most recently a message about the increase in the portal license (post on UD website). And what do you mean "discontinued Insteon Devices"? There might be a few things that Insteon has quit supplying, but most common devices are still available from Insteon and even new devices have been introduced in the last year (note that only the current eisy will "fully" support the newer Insteon devices). Furthermore, the eisy DOES support Yolink devices (with the use of a plugin). Many people here use YoLink devices reliably in the eisy. Guess you should take some time to review the forums and UD site to really learn about the products. Many longtime users were "all over it" when the Polisy was released and more when the eisy was released. The reliability of the ISY994 is outstanding and a fine machine that doesn't need much in the way of upgrading. So if it works for you it's fine to do what you need it to do. If you're wanting to open your home to more control using a UD device as your home automation controller than eisy is the best (only) option currently available. Again, glad you got the device back online. Hope you changed it to not be static IP!

@smorgasbord This clearly sounds like you had a Static IP set at the device level. This was once the suggested option for ISY994 devices, but over the last many years UD has encouraged people to remove that setting and handle DHCP reservation at the router level. Since your local DHCP table changed from 192.168.50.x to 192.168.1.x and your ISY994 is not connected then clearly the IP was set to only join at the 50.x range of IP addresses. As @hart2hart suggests changing the DHCP table back to 192.168.50.x would be the best bet. I would suggest this to be a temporary change and only to get the ISY994 back on the network. If you still had your old router you could even handle it that way and directly connect a computer/laptop to the old router and then connect the ISY994 to the old router and connect that way and remove the Static IP setting on the configuration tab then unplug the ISY994 (both power and network), connect the network to the new router and power it back up. It should then connect because the IP address would be assigned by the router. THEN, you could reserve an IP address from your router so the ISY994 would always connect at that IP address should you lose network or power to the ISY994. Here's the other option from the wiki: https://wiki.universal-devices.com/Main_Page#Changed_ISP/Router_-_Can_no_longer_access_ISY Sounds like you completely changed the network settings if you're also changing SSIDs for wireless devices. Always fun times!

@bbuchanan99, @Jmine, @wuench, and any others... As @Techman mentions above the best way to get this answer (or attempt to get the answer) is to contact Universal Devices directly. As I suggest in another thread that asked this question. Using the email provided above or via their "Contact Us" portion of the UD website is probably the best way to get your answers. While the forums are monitored for most active issues something like this might be better asked directly with Universal Devices via their "Contact Us" method on their website: https://www.universal-devices.com/contact-us/ The forums are more user-to-user support with a few topics monitored by UD staff (Note: of which I am NOT...I'm just a user like everybody else here). So asking here and bumping threads does very little. Please use the contact method available through the Universal Devices website to ask these questions. Closing this thread as it has been answered as solved to the best of the ability that the user base can answer.

@TVC15 take a look at this part of the wiki https://wiki.universal-devices.com/Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored Sounds like you might force admin console onto one of the external monitors. It’s trying to put it there and not “smart” enough to force back to the single screen. If you delete the .state files it should come back. If deleting these files doesn’t help clear Java cache (checking all 3 boxes in the process) then download and run a new IoX Launcher (start.jnlp) from the UD site (found by clicking on “My ISY” at the top of the page.

@arf1410 to help us help you please post the program you’re attempting currently. Right click on the program and select “Copy to Clipboard” then paste it in a reply. (Make sure you use COPY and not something else. It will paste as regular text.) It sounds like you’d be better off making a “Kitchen scene” and just have them both turn the kitchen lights on…unless you have other items you’re trying to control.

@djones1415 no update from OP for over a month. You should start a new post for your issue to get help directly. If you’ve tried all above suggestions it is probably a different issue and should be handled as a new thread.

@SHM since you posted a new topic moved your other post into this. Since the other post is really a release post, but had turned into a support post it just makes sense to have your issue in its own topic and extending the other release post further.

@GSutherland moved your (new topic) post into your previous thread about this issue. If you're still having issues since first posting June 11th and none of the other suggestions have worked then you should follow the suggestion by @DennisC and open a support ticket with UD. https://www.universal-devices.com/my-tickets These forums are mostly user-to-user support. If other user suggestions haven't worked then it's time to contact the support team at Universal Devices to get to the bottom of this. Good luck!

@Blackbird isn't this already available to add custom icons? https://wiki.universal-devices.com/UD_Mobile#Download_Image_(URL)

@RCottam doesn’t look like this plugin is being supported any further. According to the posts recently:

@RDewit yeah, the ISY994 had wake-on-lan as part of the portal subscription. If you’ve been a user long enough it might have been in the old “networking module” purchase before that was rolled into the portal subscription. The Polisy and eisy stopped using the module add on method and used Node Servers (now called Plugins). Thus the reason to need to make the Wake-on-Lan plugin. You should be back in business once added and setup.

@smokegrub have you attempted to re-link the Alexa skill to make sure it’s the correct profile? You didn’t say if you have different Alexa accounts for the two properties. It sounds like a profile issue in the Alexa side.

Sometimes this is a corrupt file and causes the backup to fail. I would suggest opening a ticket with UD to get support as to how to fix this. If you're comfortable with SSH commands it might be simple, but don't want to send you down that path without UD Support giving you the information of what to look at and what to alter. https://www.universal-devices.com/my-tickets

@RDewit have you installed the Wake-on-Lan plugin from the PG3x store? Information about this plugin: https://github.com/BME-nodeservers/udi-wol-poly/blob/master/README.md I've never tried WOL, but seem to understand that the plugin is now needed to get things to work as it did with the ISY994. Please try it out. There is a forum specific area for WOL for assistance: https://forum.universal-devices.com/forum/377-wake-on-lan/