Geddy

What "ISY Modules" had you purchased? In reality there's no ISY994 module that transfers to the eisy. About the only "add-on" that you could transfer from the ISY994 to eisy would be the ISY/UD portal license (my.isy.io). Since the introduction of Polyglot and the Polisy (and now eisy) everything is handled by Plugins (formerly Node Servers). The prior "Module" method handled by older ISY99/ISY994 devices has been discontinued. If you have the "Elk Module" on the ISY994 you will have to purchase the Elk Plugin for the eisy through the Polyglot store. You can see the full list of currently available plugins here: https://polyglot.universal-devices.com/. Clicking on the names of the plugins will show you more about them and their cost to purchase or subscribe. As @Techman mentions above the Elk plugin is $30 (you'll need to buy that to then setup your Elk system to integrate with IoX on the eisy). The backup from your ISY994 will need to include the Z-Wave system as part of the migration process. If you do get the eisy and add a ZMatter dongle when they're in stock you would need to read through the migration steps in the wiki (https://wiki.universal-devices.com/Eisy:User_Guide) and understand the process before blindly attempting. It's not overly complicated, but it is confusing for many and one wrong move can make it difficult and frustrating to migrate. So I often encourage people to read before attempting and making notes. No. PLM is only used for communication. "Times" (programs) are stored and triggered within the ISY code. What do you mean by "java browser"? Are you using the admin.jnlp or start.jnlp (IoX Launcer) process? Check the front LEDs: https://wiki.universal-devices.com/Main_Page#Front_Panel_LEDs/Lights Is the blue light on really bright? (I mean really, really bright) If it's not super bright it's possible the power supply is diminished. Even the new one could be underperforming. In the link above power supply details are included. Do you by chance have a static IP assigned on the ISY994 itself rather than DHCP reservation on the router? Sometimes changing from switch to router depending on your network setup could impact the DHCP handling and be an issue. Several years ago UD started suggesting not to set the IP address on the device, but to only handle assigning the IP via the DHCP reservation on the router side. Good to hear. The Alexa issue could have been an ongoing issue that UD was trying to work through over the last few days, but not entirely the issue. Everything you mentioned happening locally does point to a possible device failing issue. It could either be the SD card, a PLM failing, or the actual ISY994 could fail (rare, but it's electronic and can happen).

Go here: https://www.universal-devices.com/my-tickets/

@fegelmej if you noticed the summary screen you posted had a lot of "Not Saved" issues. I think when you saved a new program it saved everything and that fixed it. Not sure how so many were in that phase of "not saved", but if you've added/recreated a lot of programs that's clearly the issue that they just weren't saved. I was coming back to edit my last post in saying like @paulbates suggests...you've gotten a lot of useful life out of the original SD card on an ISY994. Many people have probably had to replace a couple within 12 years because of use. I would make a backup now and keep it handy (maybe store it on a cloud drive for future availability). I've not ever had to replace the SD card on the ISY994 so can't suggest blindly doing that. Although it might be worth considering if you think you had issues leading up to this issue with programs. But I'd let it run over the weekend to see if the programs run as you expect. It could just be saving them cleared everything up. Question - Do you leave admin console open all the time or do you close it when you're not needing it? My suggestion is always to close admin console when you don't need it. Make your adjustments and get out of the system. No need to leave it running 24/7.

I've not seen/noticed the "Not Saved" in the activity column before. Have you SAVED all the programs? Flip back to the programs screen and hit "SAVE CHANGED" at the bottom of the window. I just created a program and didn't save it and it had that in the summary for that column. Once I clicked "Save Changes" that went away. Seems that you've made some changes to programs and they need to be saved. No test (that I know of). It's a fairly simple system and no real way to take the card out and put into something else to test for corruption. Review the wiki for the replacement step: https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Replacing/Formatting_an_SD_Card NOTE: The ISY994 takes the MicroSD card size.

Did you ever get a reply from support for this? With others jumping in I wonder if there might be an issue on the server sending these out. I just tested mine setup with Gmail sending alerts and sent/received the test and a couple simple program notifications almost instantly. I didn't switch to the default server (because that wipes out my settings), What domain are you sending the alerts to? Are they going to a "free" email service (gmail, yahoo mail, outlook/hotmail), your ISP, or a domain you own? I ask because if going to Google or Yahoo it could be part of their recent/pending changes to blocking messages that don't have some authentication or anti-spam/spoofing settings properly setup (i.e. DMARC, SPF, and DKIM). I think some changed earlier this year, but might be phasing it in to fully block messages this summer. Mostly this impacts large mail servers that send thousands of messages a day. And I would suspect this might put the UD default server in that category based on it's simple setup/use case and how many people just leave it. I would suggest setting up Gmail as the SMTP server of choice and hopefully messages are transmitted quickly and successfully that way. Did you get this resolved? Do you know how to SSH to the Polisy? Can you access it that way? If so, please open another support ticket to see if they can give you the steps to review the log of the update or force an update from SSH to try to get it operational again.

@fegelmej looks like @paulbates might be on to something. It's interesting that devices are controllable and you say some programs work, but some don't. Certainly could be a corrupt SD card as an option. But something seems off if you say programs work, but the summary is mostly empty. Might not help, but wouldn't hurt either. Have you checked the programs that do run? Where are they located in comparison to those that don't run? Do you have everything in the root folder or do you have a lot of folders and/or nested folders? You say there's nothing in "enabled" and "run at startup". If that's the case then that program is disabled. This is a snip of my summary area. Sorted by Enabled. The top 2 programs are disabled and not set to run at startup. If I right click them in the summary tab and then enable it the "Enabled" column will show "On". You should also be able to right click the program you want to test/trigger and select "Run If", "Run Then", or "Run Else". That should populate a "Last Run Time" and perhaps "Last Finish Time" if it's a single timed operation. What similarities are there between the programs that don't work compared to those that do work? Like: Don't work: triggered at sunset, all have "from/to" time in IF, etc Do work: single time trigger, single device trigger, etc Another question is what are the icons appearance on the program tree? Reference this wiki article for what the colors mean: https://wiki.universal-devices.com/ISY_Programs:Icon_Colors Test program - make a super simple program that is device driven and test it from admin console. example: Simple Test - [ID ][Parent ] If 'Light1' Status is not Off Then Set 'Light2' On Else - No Actions - (To add one, press 'Action') By using "status" in this program you don't have to physically flip a switch you can turn it on from admin console. Let us know if that test works when you change the status of "light1" (whichever device you choose). If that fires then the next test would be to make a time controlled program (like 3 minutes from when you test) just to turn on a simple switch. Not a from/to time, but just "Time is #:##:##PM" Simple-Time - If Time is 12:54:00PM Then Set 'Light2' On Else - No Actions - (To add one, press 'Action')

@fegelmej have you attempted to just run the “THEN” to see that it results with what you attempt? Right click on the first program you posted and click “Run THEN” (or some words similar to that). If the lights come on then check if your folder (maybe root folder) has conditions that are false and not allowing any programs to run. Seems that if ALL devices can be controlled with the new PLM installed then your communication is okay. Something is not allowing the programs to run. Check the “Summary” tab in the Program area and see if the programs are even “firing”. They should have a “Last run time” and “next run time” (something along those lines). Also, for future reference….the recommended way to share programs is to right click on the program then select “COPY to Clipboard”. You then paste TEXT into your forum post. This helps others help alter/edit the program if needed and also makes them searchable in case it might help others in the future. Some even suggest putting them in a code block (using the <> button in the editor line) but that’s not entirely necessary. Lastly, please confirm you’re running the same Firmware and UI. What firmware are you running on your ISY994? Find this in menu Help -> About.

Did you just reboot from the button in the admin console or have you completely shut it down (pulled the power supply)? Since you were on a very old version it’s possible that something was stuck in the update and might need to force an update attempt again. Check the wiki for the multi function button and force an update that way. Allow a lot of time to pass (10 minutes maybe a minimum to consider) then use the multi function button again to reboot or to power down (if Polisy has that option…I don’t recall). If still not back after that attempt then open a ticket with support and see what might be going on. They may have some SSH commands to try to see what’s happening during the update. With it also not being connected to the Portal makes it seem that it isn’t booting up correctly. When you pull the power wait 30 second then power it back up and wait 3-5 minutes before trying to open admin console. You should hear some beeps on boot up, but just give it time to fully boot. It has to start UDX, IoX, and PG3 so give it time to get settled.

Referenced in the Wiki: https://wiki.universal-devices.com/Eisy:User_Guide#Z-Wave_Support Z-Wave = Yellow Zigbee = Red

@CoLong looks like best bet would be to open a support ticket to get help specific to the issue you're having. https://www.universal-devices.com/my-tickets I've used Gmail to send email notifications since I started with the ISY994 and have not ever experienced issues. I send from @gmail.com to @outlook.com and have started using Spark to check ONLY that account that notifications go to so it can make a noise/alert/notification if/when alerts come in. I know there have been issues using the default servers through the years for various reasons, and given the volume that some people might use that could trigger some sort of filtering between servers (assumptions rather than known fact). I'd rather only rely on an account that only I was sending messages through rather than a "default" server that everybody is blasting notifications through. As for not updating the firmware. I understand, but think the last many updates seem to be fairly stable updates and 5.4.4 is rather old (almost 2 years). So there's been a lot of fixes and modifications. Sure, you might not specifically need them, but UD will usually suggest updating firmware to the current version to see if that fixes any issues somebody is experiencing before troubleshooting an older firmware. Especially one that's 2 years old.

@macjeff please see this post: Not sure if the notice can just be ignored or if the plugin needs to be reinstalled/updated to stop the error, but looks like @Michel Kohanim already took care of this issue.

@CoLong could you provide more information? What firmware/UI are you running? (Admin Console: Help -> About) [Please post actual version # you are running] (Not that it would help, but if not on 5.8.3 please consider updating your Polisy to be "current" as of the time of your issue/post) Have you considered using a different server? Wiki has directions for setting up a Gmail account to send alerts. https://wiki.universal-devices.com/ISY994:Configure_Mail_Server_Settings Try to trigger a notification then check the error log to see if there are any errors shown. Refer to this in the wiki for error codes: https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Errors_And_Error_Messages

Seems there might be an issue for some users. Please check here:

@flsenior If you've already sold and moved out there isn't really much you can do at this point. Here's what UD has on their wiki for guidance for you and possibly the new owner: https://wiki.universal-devices.com/Main_Page#Selling_Your_House Both @Techman and @larryllix have viable options. If you haven't moved out yet might be best to remove everything and replace with standard switches. Most of the time what one individual sets up for home automation won't work for other people (as schedules, wants, and needs could be different). If you don't want to remove the Insteon devices (and still in the house) probably best to simply remove the ISY994 and factory reset all the devices so they just act as "dumb" switches. That way any direct links made don't result in phantom lights turning on/off when random switch is flipped.

@dwengrovitz I don’t use this plugin so can’t help with the setup or settings, but by chance did you reboot the admin console after adding the plugin and discovering nodes? The AC will only display new nodes from plugins after the admin console is restarted. It’s suggested not to have both open simultaneously if changes are being made so that admin console will load any changes made in polyglot. Did you read the info on the plugin page or the “more info” link to here: https://github.com/UniversalDevicesInc-PG3/udi-shelly-poly/blob/master/README.md

@whywork if the plugin has been abandoned you might want to submit a support ticket with UD and see if they can assist either with setup or refund (and possibly pulling from the production store if truly abandoned and “broken”). https://www.universal-devices.com/my-tickets/ Additionally, usually any pop up errors would have a similar error in the PG3 or Plugin log packages. Might be wise to download those. I believe all log files are flushed at midnight so you might need to delete and reinstall to generate the error again. Otherwise, ask support how to download past log files to see if they can find the error message.

@CoLong since UD programming can't use wild cards for dates I think the best bet would be to use a plugin like HolidaysGoogle and setup an annual event then create a program for when that event happens. Sorry, I don't use that plugin so can't help with setup or application, but that might be the best way to achieve something like that. Otherwise, can write your program with "OR" and put the dates in there for the next few years. Then just make a reminder in some future date to add some more years. Annual Program Test If Time is 3:00:00PM on 2024/04/25 Or Time is 3:00:00PM on 2025/04/25 Or Time is 3:00:00PM on 2026/04/25 Or Time is 3:00:00PM on 2027/04/25 Then - No Actions - (To add one, press 'Action') Else - No Actions - (To add one, press 'Action')

@Mike Carron You might need to refresh your login with the ISY Portal account/profile. The easiest way to do that is: login to PG3 dashboard (https://eisy.local:3000 - replace eisy.local with polisy.local if using a Polisy) go to System | Switch Portal Profile then login (to the portal) Screen will refresh back to Polyglot click the Logout button (polyglot web access - top right) Log back into PG3 You shouldn't need a new API. Everything was working fine for me prior to the 4.0 update and continued after the update.

Maybe the wiki information would help: https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Using_the_Event_Viewer Otherwise, what specific question do you have? Event viewer is usually only used in troubleshooting steps. Are you having other issues that you could describe and get help with? Or are you just generally inquiring about the event viewer information?

@Mike Carron, your original issue was moved out to it’s own thread….perhaps read there and you can get it sorted out.

@dbemowsk welcome to the Universal Devices forums. Around here this area is for support of a ratgdo plugin on the eisy or Polisy that are manufactured by Universal Devices. You seem to be looking for help with the system running HomeAssistant. Perhaps they have support areas that your questions would be better suited for. I'm sure some might have experience with the questions you pose, but seeing that the posts have gone unanswered for several days perhaps nobody can help with this situation. Good luck on your attempt for support!

@raymondjiii I think the biggest issue is MacOS. It's always been a question mark by many. Some it works fine, others have a heck of a time. I don't have anything macOS to test with so only speaking from a Windows side of life. Thanks to @Javi for updating the Wiki for some additional macOS setup checks. I know there are a lot of posts about IoX Launcher being flaky in the world of macos + java. I recall @Bumbershoot had a good post in the past about how to get things running consistently. Hope you get things sorted out again.

@Mike Carron welcome to the forums for Universal Devices. Seems like you should look at the OpenWeatherMap FAQ/Support area for assistance. https://openweathermap.org/faq When I try the first link you posted and click on the "Subscribe" under any options it takes me to a signup screen. The free one goes to: https://home.openweathermap.org/users/sign_up

@raymondjiii after you updated Java did you clear the java cache again? Make sure you check all three boxes in that process! I've had it happen (in the past) that when Java updates it will mess up how IoX Launcher works and makes the icon go away. I can't get the icon to add back to the desktop until java cache is fully cleared. I'm not local to my eisy currently, but I did run the Java update and that process did not damage my IoX Launcher. Are you running any anti-virus or firewall applications? It's possible they're causing a conflict when Java updates. Wiki troubleshooting tips to review: https://wiki.universal-devices.com/Main_Page#Admin_Console_icon_does_not_appear_on_the_desktop https://wiki.universal-devices.com/Main_Page#Java_applications_are_blocked_by_your_security_settings https://wiki.universal-devices.com/Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored

@someguy Please review: https://forum.universal-devices.com/topic/43175-pg3x-version-3219-outdated/ As @DennisC and the post linked above the option should be on the configuration page. If you're not seeing that option it might mean you are running an older PG3 version. Please confirm what version you are running and if you have run the "Reinstall all plugin" routine. I do not run the Elk plugin so can't give a screenshot, but expect it should be an option with a checkbox.