Geddy

@thruster999 Looks like there is a portal connection issue. Not sure when it started, but seeing other posts about there being issues so could just be your problem as well. But to check if your license is active you can login on the portal (https://my.isy.io/) Then click under "Tools" -> Information -> ISY Portal Access License In the new window it should show "License Active" and should show your "License Expiry Date" Link to other posts: https://forum.universal-devices.com/topic/43875-eisy-portal-integration-offline/ And looks like UD is aware and fixing the portal connection based on this post: https://forum.universal-devices.com/topic/43877-portal-problem-2024-07-18/

@FarmerGeek yes, UD announced its "retirement" (end of support) over a year ago... https://www.universal-devices.com/finalbye994/ More recently is an announcement of a price increase for the UD Portal to support the ISY994... https://www.universal-devices.com/994-portal/ While the ISY994 will continue to work it's official support has ended and the increased price for the portal might not be as attractive for many. If you're competent with operating and supporting your own device then it's possible to use as long as it works for your needs. The eisy operates the ISY system (now IoX) just as the ISY994 does, but adds a lot of benefits with the plugins from wide range of developers.

@JP as @hart2hart suggests, it sounds like the "IF" is becoming false while the waits are in process. As soon as the program becomes false it will quit running. Try removing the waits and see if the program performs all the lines in the "THEN" statement. If you must have the waits then @paulbates suggestion of having 2 programs with one blank "IF" would help as it wouldn't re-evaluate as the program is possibly currently doing. As @paulbates posting a text version of the program is preferred. It helps others help you directly with comments/changes to the program. Text is also easier to read on mobile devices. Screen shots become tiny and have to be zoomed in and moved around a lot. Right click on the program and select the last item "COPY to Clipboard". Then paste as text in your forum post. This way the program is available for others to make suggestions/changes.

Look here: https://forum.universal-devices.com/forum/395-yolink/ and here: https://github.com/Panda88CO/udi-yolink/blob/main/README.md and read the UD wiki eisy User Guide: https://wiki.universal-devices.com/Eisy:User_Guide These links should give you the basics for what can be done. If you’ve gone beyond Yolink be sure to look around the PG3 forum area for all the other plugins that are available with the eisy (and Polisy). Note that there are free and paid plugins. To see the full list of available plugins check here: https://polyglot.universal-devices.com/

Glad you got it sorted out. Sounds like you're a "set it and forget it" kind of user. There has been communication from UD over the last couple of years about the upgrade process and most recently a message about the increase in the portal license (post on UD website). And what do you mean "discontinued Insteon Devices"? There might be a few things that Insteon has quit supplying, but most common devices are still available from Insteon and even new devices have been introduced in the last year (note that only the current eisy will "fully" support the newer Insteon devices). Furthermore, the eisy DOES support Yolink devices (with the use of a plugin). Many people here use YoLink devices reliably in the eisy. Guess you should take some time to review the forums and UD site to really learn about the products. Many longtime users were "all over it" when the Polisy was released and more when the eisy was released. The reliability of the ISY994 is outstanding and a fine machine that doesn't need much in the way of upgrading. So if it works for you it's fine to do what you need it to do. If you're wanting to open your home to more control using a UD device as your home automation controller than eisy is the best (only) option currently available. Again, glad you got the device back online. Hope you changed it to not be static IP!

@smorgasbord This clearly sounds like you had a Static IP set at the device level. This was once the suggested option for ISY994 devices, but over the last many years UD has encouraged people to remove that setting and handle DHCP reservation at the router level. Since your local DHCP table changed from 192.168.50.x to 192.168.1.x and your ISY994 is not connected then clearly the IP was set to only join at the 50.x range of IP addresses. As @hart2hart suggests changing the DHCP table back to 192.168.50.x would be the best bet. I would suggest this to be a temporary change and only to get the ISY994 back on the network. If you still had your old router you could even handle it that way and directly connect a computer/laptop to the old router and then connect the ISY994 to the old router and connect that way and remove the Static IP setting on the configuration tab then unplug the ISY994 (both power and network), connect the network to the new router and power it back up. It should then connect because the IP address would be assigned by the router. THEN, you could reserve an IP address from your router so the ISY994 would always connect at that IP address should you lose network or power to the ISY994. Here's the other option from the wiki: https://wiki.universal-devices.com/Main_Page#Changed_ISP/Router_-_Can_no_longer_access_ISY Sounds like you completely changed the network settings if you're also changing SSIDs for wireless devices. Always fun times!

@bbuchanan99, @Jmine, @wuench, and any others... As @Techman mentions above the best way to get this answer (or attempt to get the answer) is to contact Universal Devices directly. As I suggest in another thread that asked this question. Using the email provided above or via their "Contact Us" portion of the UD website is probably the best way to get your answers. While the forums are monitored for most active issues something like this might be better asked directly with Universal Devices via their "Contact Us" method on their website: https://www.universal-devices.com/contact-us/ The forums are more user-to-user support with a few topics monitored by UD staff (Note: of which I am NOT...I'm just a user like everybody else here). So asking here and bumping threads does very little. Please use the contact method available through the Universal Devices website to ask these questions. Closing this thread as it has been answered as solved to the best of the ability that the user base can answer.

@TVC15 take a look at this part of the wiki https://wiki.universal-devices.com/Main_Page#Admin_Console_Minimized/Invisible_and_Cannot_be_Restored Sounds like you might force admin console onto one of the external monitors. It’s trying to put it there and not “smart” enough to force back to the single screen. If you delete the .state files it should come back. If deleting these files doesn’t help clear Java cache (checking all 3 boxes in the process) then download and run a new IoX Launcher (start.jnlp) from the UD site (found by clicking on “My ISY” at the top of the page.

@arf1410 to help us help you please post the program you’re attempting currently. Right click on the program and select “Copy to Clipboard” then paste it in a reply. (Make sure you use COPY and not something else. It will paste as regular text.) It sounds like you’d be better off making a “Kitchen scene” and just have them both turn the kitchen lights on…unless you have other items you’re trying to control.

@djones1415 no update from OP for over a month. You should start a new post for your issue to get help directly. If you’ve tried all above suggestions it is probably a different issue and should be handled as a new thread.

@SHM since you posted a new topic moved your other post into this. Since the other post is really a release post, but had turned into a support post it just makes sense to have your issue in its own topic and extending the other release post further.

@GSutherland moved your (new topic) post into your previous thread about this issue. If you're still having issues since first posting June 11th and none of the other suggestions have worked then you should follow the suggestion by @DennisC and open a support ticket with UD. https://www.universal-devices.com/my-tickets These forums are mostly user-to-user support. If other user suggestions haven't worked then it's time to contact the support team at Universal Devices to get to the bottom of this. Good luck!

@Blackbird isn't this already available to add custom icons? https://wiki.universal-devices.com/UD_Mobile#Download_Image_(URL)

@RCottam doesn’t look like this plugin is being supported any further. According to the posts recently:

@RDewit yeah, the ISY994 had wake-on-lan as part of the portal subscription. If you’ve been a user long enough it might have been in the old “networking module” purchase before that was rolled into the portal subscription. The Polisy and eisy stopped using the module add on method and used Node Servers (now called Plugins). Thus the reason to need to make the Wake-on-Lan plugin. You should be back in business once added and setup.

@smokegrub have you attempted to re-link the Alexa skill to make sure it’s the correct profile? You didn’t say if you have different Alexa accounts for the two properties. It sounds like a profile issue in the Alexa side.

Sometimes this is a corrupt file and causes the backup to fail. I would suggest opening a ticket with UD to get support as to how to fix this. If you're comfortable with SSH commands it might be simple, but don't want to send you down that path without UD Support giving you the information of what to look at and what to alter. https://www.universal-devices.com/my-tickets

@RDewit have you installed the Wake-on-Lan plugin from the PG3x store? Information about this plugin: https://github.com/BME-nodeservers/udi-wol-poly/blob/master/README.md I've never tried WOL, but seem to understand that the plugin is now needed to get things to work as it did with the ISY994. Please try it out. There is a forum specific area for WOL for assistance: https://forum.universal-devices.com/forum/377-wake-on-lan/

@adambuild more than likely you don’t access admin console very often. This was an issue several months ago and is corrected by clearing out Java cache (checking all three boxes) then downloading a NEW start.jnlp from Universal’s site (clicking MY ISY on the homepage). Here is one post about this:

@smokegrub Not sure how to help. I'd suggest removing from the portal Alexa connection and try adding again. Do you have 2 different Alexa accounts (one for each location)? Alexa should alert you to new devices found as soon as you add them and close the window in the isy portal side. I know that's what happened recently when I added a device. Make sure that on the Wolf Creek account that your preferred ISY matches the UUID for that location. Since you said you had two portal accounts it should, but that's one area I would check to confirm you're connecting the correct ISY with your Alexa connection account. I don't expect anything has changed on the UD side of how things are added/connected. However, the same cannot be said for the Amazon/Echo side (that always seems to be changing and causing issues randomly). It could be as simple as removing them from the spoken list and adding them back. That's what I would try first.

@eduardo_garcia While the forums are monitored for most active issues something like this might be better asked directly with Universal Devices via their "Contact Us" method on their website: https://www.universal-devices.com/contact-us/

@Mecheng70 I'm not sure that updating from the portal has been suggested lately. As far as I know there hasn't been a way to only update one portion of the system. Update instructions/process:

@armymutt okay...removing and re-installing could have caused more problems than it was worth. Hopefully you had admin console closed while you did that. It's possible this damaged any programs you had for your hue devices. Check those once you get things fixed. When you're working on it again try restarting the plugin. Make sure the node names show in the PG3x UI. Then open Admin Console and see if Hue is back. If you don't have any bulbs you should at least have the controller there and should be able to "re-discover bulbs".

@mdecou I agree with @Techman that I don't think the Zooz 800 is supported due to it being the 800 series z-wave controller, but I'm not 100% certain. You might want to open a support ticket to get that confirmed or not. However, I know the Zooz 700 was supported (at least I recall a lot of people reported using that in the Polisy time before Z-Matter was available). What firmware are you running on the Polisy? At one point connecting the USB hub also needed the "Z-Wave Support" checkbox checked or selector to "ON". I'm not sure if that's been replaced now that Z-Matter is available. Open admin console, click on "Configuration" tab. In the "System" area what do you have showing for "Z-Wave Support"? I'm on an eisy running IoX 5.8.3 and my options are dropdown with Auto, On, Off as options. I have a Z-Matter dongle attached and both my Zigbee and Z-Wave are "on". To check with UD about the 800 usability start a ticket here: https://www.universal-devices.com/my-tickets

@garybixler do you happen to have TinyMCE installed on your computer? Seems to be a 3rd party app. Edit: I see what you’re talking about when visiting from an iPad. Might be something UD has done.