Geddy

@johnnyt I would suggest opening a support ticket to see if there is something in the logs that UD sees causing the dongle to go offline or not available to the eisy. How old is the eisy? It might be possible that the power supply has gone bad and not delivering enough power to give full support to the ZMatter dongle (just a guess, probably not likely). Have you tried a different USB port? https://www.universal-devices.com/my-tickets

Try turning off wifi and connecting only over cell data. That should go away. I tested and had same result while I was on local network. Disconnected from the network and it refreshed just fine.

As @paulbates it might fix itself after a day, but more than likely it needs a full power cycle (Press and hold the power button if you see the light turn red release, allow a few seconds then press and light should turn blue when powering up). This would allow the device to update and to poll the time server to get the proper time. Is your location set to a custom location or a pre-defined time zone in the pull down in the configuration tab? Be sure to check that your "Timezone Offset" is correct. Are you running any firewalls, VPNs, or VLANs that might be blocking IoX communication to the WAN?

I don't add many devices, and haven't added many to the portal, but last time I did add something to the portal I had an alert on my phone (iOS) near instantly that a device had been added to the Alexa system. I wouldn't need to run "Alexa, discover devices". It's just shown up as soon as I hit save on the portal system. I assume it was an update Amazon made in the Alexa/Echo environment as it began to support more and more "smart" devices. It auto discovered devices. I'm not sure if/how this would work in the Android world, but I know from my experience (and granted isn't much because I haven't added more than maybe 5 devices in the last 2-3 years) the discovery process seemed to become automated and near instant. Sure, I guess it might be different for other items/users/systems, but personal experience was that it was automatic. And it sounds like @Guy Lavoie experienced the same result.

@balli you might want to try Google Site Search if the threads are old. They could be archived (and won't show up in forums search) Here might be a few for review. I don't think they specifically use IFTTT, but looks like it might not be needed. Good luck.

These instructions still apply according to recent post from @bmercier : https://wiki.universal-devices.com/ISY_Portal_Amazon_Echo_Integration_V3 If something isn't working then be sure the device is NOT running Alexa+. That's seeming been breaking a lot of home automation stuff. My guess is the Studio device is a new device that probably has Alexa+ by default.

Make sure you don't have Alexa+ running on any devices. This has been an issue that sometimes gives this result/reply. You would need to review other threads about Alexa+ to see how they resolved it. If you do have it enabled you just need to go to each device it is enabled on and tell it to revert or disable (I'm not sure exactly what is done as I never enabled it, but have seen other posts about it). For the last few years Alex would auto discover when items are added in the portal. Also, make sure the scene is correctly behaving to being activated from admin console rather than a switch/device. Alexa's control of a scene is as if the "ISY" is the control for the scene. Sometimes the scene is not programmed correctly to operate from admin console, but only when a certain control node us used. Also, make sure the spoken names and node/device names on the UD Portal are unique. Duplicates can be confusing to Alexa.

Be sure you've updated the Polisy to the IoX 6.0 version. It should include the "eisy-ui" ability. https://forum.universal-devices.com/topic/45672-os-143iox-6-release-is-now-available/ See the link above and be sure you read the requirements before blindly updating! There have been some reports of issues updating Polisy so if you run into issues open a support ticket with UD before you try any random adjustments on your own (or by reading other posts). UD has commented in the past that if you run into issues as a result of an update process to always open a support ticket. This helps them as much as it helps the users by being able to see what exactly happened without the user attempting a "self-fix". This way if they find an issue that can be resolved for other users they can implement the change timely.

Incorrect. If you take time to read the forums it's been clearly stated that a portal account is all that is needed. You do not need a paid portal license (that adds other goodies that many find helpful). And as others above point out there is a way to log in with local access again. https://wiki.universal-devices.com/Eisy:User_Guide#Changes_introduced_with_eisy-ui Also, this does not mean that the device must be connected to the internet either so it's still possible to be locally controlled at all times. But, again, many find it useful to be connected to the internet. If you had taken a moment to read the forums or even the wiki surrounding the update (that you apparently blindly attempted) you would have learned about these changes and the method to continue to use your local user/pass information.

@jeff_eisy I'm not sure if it has changed, but @Javi has this in the wiki: https://wiki.universal-devices.com/index.php?title=UD_Mobile#Groups I think that's the only documentation I've seen on how to setup groups.

This indicates the scene isn't programmed correctly for IoX to be the controller. You might need to rebuild the scene or change the settings for IoX to control the scene the way you want it to. You might want to open a support ticket with UD on this one. Seems like you added a device and it might not have completed accurately. You might need to remove it, reset the device, and add it again. But support might be able to give you other troubleshooting tips. https://www.universal-devices.com/my-tickets

@Ross When a device is in a folder you need to right click on the device then there is an option "Remove from Folder"

@ausgarretts make sure you read what @Techman said. Just remove it from a FOLDER. Not from the device. Here is the process in the wiki: https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Replacing_a_Device The device must be removed from any folder it is in.

@smokegrub there you are! Looking like yourself again! 🙂 I can't help much on the macOS other than what's in the wiki. I think @Javi or @bmercier posted something recently about how to work with the macOS security issue to get IoX Launcher installed. I know @Bumbershoot posted something a few years ago about how to make it work, but I'm sure a later update changed those processes too. Maybe check this post: https://forum.universal-devices.com/topic/44943-admin-console-not-working-on-mac/ If you already have that machine then I would be using that if that's what you plan to be using in the future. There's nothing really to "move" for IoX stuff, but if you're using multiple computers and one will be the future use machine then I would suggest using that now (again, if you have it). And not worry with the "older" machine. I'm not sure what macOS you mention is so not sure if it's old/current/future. Being old has nothing to do with it. Apple hasn't liked playing with Java for a long time and makes it difficult. I wish it would just work, but you've got to do funky things to make it work. Just glad you've got the grasp of some technology. I'm sure many your age might not have as much experience as you've got. Good luck getting it sorted out.

@smokegrub - Another way to get the start.jnlp file is from UD's website and clicking on "My ISY" on the top right. What computer OS are you using? What browser are you using? Some browsers will not automatically save *.jnlp files and will ask if you want to "Keep" the file before it downloads/saves to your local drive. Then, if you're on MacOS you've got to do some extra steps to make it work correctly. I'm not sure what those are, but there have been posts about it in the fourms and in the wiki https://wiki.universal-devices.com/Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop

@MBrzeski that I do not know. I don't use this but just tried to help with the steps to add the custom keys. Maybe somebody else uses this plugin or Flair support can help further.

As with the OP I would suggest you open a support ticket to get direct help from UD. While they do monitor the forums some they have not had the time recently to directly answer issues posted here. https://www.universal-devices.com/my-tickets Since OP has not posted an update it would be best for you to also open a ticket.

The “adapter” is just a USB flash drive. (I had to ask the same in the past)

No, it's just probably not a UD Matter supported device yet. There hasn't been an updated announcement as to if UD has added more devices under the Matter ability. Since Matter support was announced by UD back in Feb there hasn't been any comment of additional items being added. In that announcement they said, "Support for additional Matter clusters are brewing as we speak." I'm guessing it's been a challenge to get more devices added. You could open a support ticket with UD to see if there is support for this device. https://www.universal-devices.com/my-tickets Also, this doesn't help. Sure you added "as of tonight", but honestly version numbers are always better than just saying "latest" versions. Just FYI and consideration in the future.

It might be good to open a support ticket with this issue. It could be a bug that needs further testing. As @hart2hart suggests it's a "known" issue, but what you're experiencing might be different and would need to be diagnosed if it's seemingly working, but later making a duplicate. https://www.universal-devices.com/my-tickets

@Brian680 what is the top two lines result when you go to this page: https://eisy.local:8443/WEB/sysconfig.txt Since OP hasn't posted back following their support ticket you would probably best be served by opening your own support ticket. https://www.universal-devices.com/my-tickets

@Riggins44 Simple answer might be to open a support ticket with UD to see if they can trace the issue if your portal account isn't staying active. https://www.universal-devices.com/my-tickets Since this happened following an update make sure that you've fully rebooted the system. Perhaps even a power cycle (press and hold the power button until it turns red, wait 10 seconds +/-, press the button and allow the system to fully boot before attempting to log in (I would suggest using java admin console). Is your device (I assume eisy) hard wired to your network or are you using wifi to connect? If wifi, is it possible to get a wired connection to where your device is in relation to your network equipment? Lastly, make sure your portal subscription is active. (UD Portal -> Select Tool... -> Information -> ISY Portal Access License)

@FloridaGary I am not sure how much programming has advanced on UD Mobile, but it didn't used to be all that easy. Simple solution would be to use admin console to make a program. Maybe post your screen shots that you see. Have you attempted to add/make a new program? Look at the "My Programs" under Automations then click the "+" on top right. Should give you the option for "New Program". It takes a while to spin and then comes up with the program appearance. Add you conditions (Time shows "error" until you make a selection). The "THEN" action will be "Command". Here you select your device and what you want it to do. After you complete it be sure to "Save" (top right). Then go back to main screen and sync (just to be sure it's written to the Polisy IoX). I think "My Schedules" would work the same, but I went down the "My Programs" side just now.

Try adding this to your IoX Launcher address: http://eisy.local:8080/desc That comes up with you "eisy name" userid/password option. UD has changed the "default" credentials to rely more on the portal access, but does not necessarily mean "cloud" or online connection is required. It's simply their way of bringing the eisy-ui into the web experience for users (something many have been asking to do for ages...honestly, I love the java version). I think it's also their attempt to bring things in line with single sign-on by encouraging the use of UD Portal accounts.

Mobilinc still works with eisy. Just very limited. I never used their connected version, but had the pro/HD versions and used it for a while when I first changed over to the eisy. UD Mobile is a little better as it handles more of the devices that get added via the plugins, but even then I never really used the mobile apps much so neither are a highly used app for me. I'm not sure the version you're using of Mobilinc, but if you're using the pro/HD versions they still login the way they always have (either by direct local connection or through the UD Portal). If you used the connected versions then they might not work for you. Glad you got the old files working again.