Geddy

Be sure you've updated the Polisy to the IoX 6.0 version. It should include the "eisy-ui" ability. https://forum.universal-devices.com/topic/45672-os-143iox-6-release-is-now-available/ See the link above and be sure you read the requirements before blindly updating! There have been some reports of issues updating Polisy so if you run into issues open a support ticket with UD before you try any random adjustments on your own (or by reading other posts). UD has commented in the past that if you run into issues as a result of an update process to always open a support ticket. This helps them as much as it helps the users by being able to see what exactly happened without the user attempting a "self-fix". This way if they find an issue that can be resolved for other users they can implement the change timely.

Incorrect. If you take time to read the forums it's been clearly stated that a portal account is all that is needed. You do not need a paid portal license (that adds other goodies that many find helpful). And as others above point out there is a way to log in with local access again. https://wiki.universal-devices.com/Eisy:User_Guide#Changes_introduced_with_eisy-ui Also, this does not mean that the device must be connected to the internet either so it's still possible to be locally controlled at all times. But, again, many find it useful to be connected to the internet. If you had taken a moment to read the forums or even the wiki surrounding the update (that you apparently blindly attempted) you would have learned about these changes and the method to continue to use your local user/pass information.

@jeff_eisy I'm not sure if it has changed, but @Javi has this in the wiki: https://wiki.universal-devices.com/index.php?title=UD_Mobile#Groups I think that's the only documentation I've seen on how to setup groups.

This indicates the scene isn't programmed correctly for IoX to be the controller. You might need to rebuild the scene or change the settings for IoX to control the scene the way you want it to. You might want to open a support ticket with UD on this one. Seems like you added a device and it might not have completed accurately. You might need to remove it, reset the device, and add it again. But support might be able to give you other troubleshooting tips. https://www.universal-devices.com/my-tickets

@Ross When a device is in a folder you need to right click on the device then there is an option "Remove from Folder"

@ausgarretts make sure you read what @Techman said. Just remove it from a FOLDER. Not from the device. Here is the process in the wiki: https://wiki.universal-devices.com/ISY-99i/ISY-26_INSTEON:Replacing_a_Device The device must be removed from any folder it is in.

@smokegrub there you are! Looking like yourself again! 🙂 I can't help much on the macOS other than what's in the wiki. I think @Javi or @bmercier posted something recently about how to work with the macOS security issue to get IoX Launcher installed. I know @Bumbershoot posted something a few years ago about how to make it work, but I'm sure a later update changed those processes too. Maybe check this post: https://forum.universal-devices.com/topic/44943-admin-console-not-working-on-mac/ If you already have that machine then I would be using that if that's what you plan to be using in the future. There's nothing really to "move" for IoX stuff, but if you're using multiple computers and one will be the future use machine then I would suggest using that now (again, if you have it). And not worry with the "older" machine. I'm not sure what macOS you mention is so not sure if it's old/current/future. Being old has nothing to do with it. Apple hasn't liked playing with Java for a long time and makes it difficult. I wish it would just work, but you've got to do funky things to make it work. Just glad you've got the grasp of some technology. I'm sure many your age might not have as much experience as you've got. Good luck getting it sorted out.

@smokegrub - Another way to get the start.jnlp file is from UD's website and clicking on "My ISY" on the top right. What computer OS are you using? What browser are you using? Some browsers will not automatically save *.jnlp files and will ask if you want to "Keep" the file before it downloads/saves to your local drive. Then, if you're on MacOS you've got to do some extra steps to make it work correctly. I'm not sure what those are, but there have been posts about it in the fourms and in the wiki https://wiki.universal-devices.com/Main_Page#Installing_the_Admin_Console_Icon_on_Your_Desktop

@MBrzeski that I do not know. I don't use this but just tried to help with the steps to add the custom keys. Maybe somebody else uses this plugin or Flair support can help further.

As with the OP I would suggest you open a support ticket to get direct help from UD. While they do monitor the forums some they have not had the time recently to directly answer issues posted here. https://www.universal-devices.com/my-tickets Since OP has not posted an update it would be best for you to also open a ticket.

The “adapter” is just a USB flash drive. (I had to ask the same in the past)

No, it's just probably not a UD Matter supported device yet. There hasn't been an updated announcement as to if UD has added more devices under the Matter ability. Since Matter support was announced by UD back in Feb there hasn't been any comment of additional items being added. In that announcement they said, "Support for additional Matter clusters are brewing as we speak." I'm guessing it's been a challenge to get more devices added. You could open a support ticket with UD to see if there is support for this device. https://www.universal-devices.com/my-tickets Also, this doesn't help. Sure you added "as of tonight", but honestly version numbers are always better than just saying "latest" versions. Just FYI and consideration in the future.

It might be good to open a support ticket with this issue. It could be a bug that needs further testing. As @hart2hart suggests it's a "known" issue, but what you're experiencing might be different and would need to be diagnosed if it's seemingly working, but later making a duplicate. https://www.universal-devices.com/my-tickets

@Brian680 what is the top two lines result when you go to this page: https://eisy.local:8443/WEB/sysconfig.txt Since OP hasn't posted back following their support ticket you would probably best be served by opening your own support ticket. https://www.universal-devices.com/my-tickets

@Riggins44 Simple answer might be to open a support ticket with UD to see if they can trace the issue if your portal account isn't staying active. https://www.universal-devices.com/my-tickets Since this happened following an update make sure that you've fully rebooted the system. Perhaps even a power cycle (press and hold the power button until it turns red, wait 10 seconds +/-, press the button and allow the system to fully boot before attempting to log in (I would suggest using java admin console). Is your device (I assume eisy) hard wired to your network or are you using wifi to connect? If wifi, is it possible to get a wired connection to where your device is in relation to your network equipment? Lastly, make sure your portal subscription is active. (UD Portal -> Select Tool... -> Information -> ISY Portal Access License)

@FloridaGary I am not sure how much programming has advanced on UD Mobile, but it didn't used to be all that easy. Simple solution would be to use admin console to make a program. Maybe post your screen shots that you see. Have you attempted to add/make a new program? Look at the "My Programs" under Automations then click the "+" on top right. Should give you the option for "New Program". It takes a while to spin and then comes up with the program appearance. Add you conditions (Time shows "error" until you make a selection). The "THEN" action will be "Command". Here you select your device and what you want it to do. After you complete it be sure to "Save" (top right). Then go back to main screen and sync (just to be sure it's written to the Polisy IoX). I think "My Schedules" would work the same, but I went down the "My Programs" side just now.

Try adding this to your IoX Launcher address: http://eisy.local:8080/desc That comes up with you "eisy name" userid/password option. UD has changed the "default" credentials to rely more on the portal access, but does not necessarily mean "cloud" or online connection is required. It's simply their way of bringing the eisy-ui into the web experience for users (something many have been asking to do for ages...honestly, I love the java version). I think it's also their attempt to bring things in line with single sign-on by encouraging the use of UD Portal accounts.

Mobilinc still works with eisy. Just very limited. I never used their connected version, but had the pro/HD versions and used it for a while when I first changed over to the eisy. UD Mobile is a little better as it handles more of the devices that get added via the plugins, but even then I never really used the mobile apps much so neither are a highly used app for me. I'm not sure the version you're using of Mobilinc, but if you're using the pro/HD versions they still login the way they always have (either by direct local connection or through the UD Portal). If you used the connected versions then they might not work for you. Glad you got the old files working again.

I've had this issue recently. It was noise in my system. I have one switch that's on a wall in a room not too far from the PLM, but it would randomly say unable to communicate when I launched admin console. A simple query would recover the device. Found out when two other devices were plugged in it created noise to that location. The devices were an iPad charger brick and the Somfy MyLink. When the MyLink was plugged into a different outlet and the iPad wasn't charging there wasn't an issue. Silly, but was the result to my issue. Neither device was new to the equation, but moving both resolved the random happening for me. Is your communication notice issue 100% of the time? Maybe be sure to remove it from the system before you factory restore it so IoX doesn't think it's already in the system.

@JimTurner FYI I just decided to try the update process. In all the eisy updated in about 15-20 minutes. I had a few notifications on UD Mobile to reboot the system, but I allowed a few minutes to still tick by just to be sure the system was done doing what it needed to do. I didn't get an alert on Admin Console to reboot, but after a couple of reboot notifications from the app I checked the sysconfig page on a browser and everything had been updated. (https://eisy.local:8443/WEB/sysconfig.txt) I then rebooted from the still open Admin Console window and again waited for the alert on UD Mobile to say pg3 had started and plugins reconnected. I had two plugins fail to connect (iox-matter and openweathermap). I just reinstalled these and they seemed to connect. I couldn't get them to just restart. I think with OpenWeatherMap I actually deleted and installed in the same slot and had to add the key and location parameters and things seemed happy again. When I first tried the eisy-ui web the "nodes" gave me errors. Saw somebody else post about that and had to use https and things worked fine. I'm not so hip on the web ui so didn't do anything with it yet. The java admin console worked as expected (without issue). So I'm cool with the update that far. Overall, I'd say I was up and running within 30 minutes of pressing the "update packages" button. If/when you do the update hope it goes well for you too!

Thanks @Panda88 for the update. I bit the bullet and updated to 6.0 (took about 15 minutes - no issues in the process - a few plugins wouldn't connect so just reinstalled and they work fine). Also got 1.6.9 updated and no sync issues with UD Mobile (iOS). Thanks @DennisC for the info of running 6.0. I hadn't been home long enough and wanting to take the time to update if I had to "fix" things following it. In all took less than 30 minutes to get things updated and a couple of plugins reconnected. Things seem to be working fine for me. Time will tell. Now I've got to read about the web ui parts and see if that's something I want to dig into. Thankfully trusty "old" java admin console works perfect!

@DennisC , @BobM99 , and @TJF1960 - what device/firmware are you guys running? I'm on eisy 5.9.1, YoLink plugin 1.6.8, and UD Mobile 1.4.1. I was getting the error still last time I tried to sync. I haven't taken the plunge into 6.0 yet and wondered if the plugins has been fixed with the updated firmware, but still off with older firmware. Fine for me as I don't use UD Mobile enough to worry about the error, but do try to keep it in sync when things update and just updated the YoLink plugin yesterday. Thanks @Panda88 for testing and trying to fix! Edit: Just saw there was an update to UD Mobile. Now running 1.4.3 and indeed still getting error.

@IndyMike sadly (?) the Polisy and eisy no longer have that program by default. It needs to be created by the user if they want it to be available again. How far are you from other Insteon devices? Maybe remove it and bring it closer to the PLM and add it again. I don't have any mini remotes so not sure how they work if they're not within a decent range of other dual band devices.

@aca2b2 as @DennisC points out it's unlikely you'd find the outdated PG2 nodeserver anywhere. Perhaps @glarsen might have it stored in a personal archive somewhere that could be available. Tagging @glarsen to try to get attention to this thread to see if they can be of any assistance. Otherwise, the options are to go without it or upgrade to the eisy and the PG3 plugins. There is indeed a discount currently available (until Nov 21) if you read about the release of the eisy r2 that was just posted a couple of days ago. Good luck.

True, but my guess is they've been focused on eisy-ui and the latest firmware/os updates. There haven't been any announcements of expanding the Matter support other than the matter plugin that helped connect to Apple Homekit.